Centrica Plc - London

Marina A.

OWNER OF BRITISH GAS LITE for business. Please avoid the smart meter’s don’t generate correct bills even when you read them yourself the login never works. They put you in credit then they issue you bills leaving you in terrible debt online web chat takes all day to try and sort out problems. Always make sure your able to speak to humans. Can’t wait to escape this contract. Nightmare company.

Susan H.

Basically a subsidiary of Centrica called British Gas is absolutely terrible and I have been treated badly and I did a complaint a few months ago and the complaint was forwarded to energy ombudsman but he did his best but it still left me with a bill for over one thousand pounds and it was not my fault Basically a employee of british gas made a major mistake and put a vulnerable family into major debt, and he still has his job, and as I was getting nowhere by emailing Chris o'shea the ceo of british gas I Contacted centrica media department but I got set up with a new case handler Claire Workman but she did not make any difference and basically after I replied back to her email I said that I was looking for more advice before I make a decision and I thought that I had until June, but without speaking to me and getting my permission she cancelled the complaint and did a deadlock letter which I never asked for, basically all centrica and british gas care about is profits and do not understand disabled vulnerable customers,plus they do not distinguish between customers who have solar panels and customers who have like me and they just bill what energy they think customers are going to use, and I am going to constantly do bad reviews until centrica and british gas sit up and take notice

Billy R.

SHOCKING!

Cancelled an appointment at last minute, quoted over the phone for a new boiler, £2000 more than the 3 other providers.

Customer service non-existent. shockingly incompetent, over-priced and no customer care.

BE VERY CAREFUL

Adépalady

This is a review on British Gas (Centrica) and their seriously poor service when quoting a new boiler.

The following is from feedback submitted to British Gas on the feedback Survey.

To be honest we were totally shocked after this experience. Almost to the point of tears.
Your salesman, appeared to like shocking people or had no idea of the process of fitting a boiler.

Firstly he tested our electrics, after this he stated “your wires are unsafe, you’ll need to get an electrician in before we can do the work”
No this was strange, as we had only recently had some work done by an electrician, who went we mentioned this too, said it was rubbish.
I also noticed the meter the salesman used didn’t show a fault, I’ve used this machine myself in the past.

Then he stated that all our pipes were too small. Due to this they would have to dig up the floor between two rooms, drill a hole in a double glazed window frame, then run the pups round the house to the boiler location.
As you can imagine, I told him, that wasn’t possible.
So second option....... rip a newly fitted ceiling in the kitchen down!!!

Now the best bit! To top this all off your member of staff, then told me how to score him when the feedback arrives.
He flat out told me to only score him 10!!!! And that this was something to do with Donald Trump?

I work where we are scored on NPS everyday. I have never thought of telling a client how to score me!!!!!

So we got a second person to quote. This was under half the price, used the same boiler, but with an extra 5 year guarantee.
No need to run new pipes, no issue with the electrics and no hassle.

Your member of staff has really let you down.

Flora D.

This is the Energy Trading and Marketing office of Centrica. Modern and glam building minutes from Marble arch and Bon Street tube stations. Excellent meeting rooms facilities with biscuits, water, tea and coffee. First time visitors view the fun 3 minutes security video before getting a badge.

mark G.

Owner of British Gas.

Richard C.

One of the best centrica offices iv been to

Mukit H. R.

Nice offices to work at.