Clearwater Bathrooms Ltd - Coatbridge

Helen D.

I have just had my en-suite completed by Graham and Scott and I cannot praise them highly enough. They have did amazing job, nothing was a bother. They always arrived at the time they said they would come, worked hard all day and kept me up to date with what they were doing and asked where I wanted things to go. They always cleared everything up when they were leaving. I honestly could not fault anything they did, the en-suite looks amazing and I love it

Marion R.

I had a beautiful new kitchen install over 3 days (10-12th October) by such a hardworking, dedicated and skilled team of Alan and Duncan. I can’t praise them enough as they tackled whatever problems arose with no complaints. They cleaned up each night and left everything they installed on the Wednesday looking lovely. I was also impressed that the other tradesmen- electrician, plumber, gas fitter - all came on call and we’re very efficient and friendly too. All the rubbish was also removed by a recycling company the next day which was great to see too. The whole experience was much better and quicker than expected.
The main downside was that 2 items were ordered incorrectly by the salesman and despite phoning before the fitters left, speaking to the office and the salesman who promised to look into my complaint, I’ve had no response now for the past month. My dishes now share an open cupboard with my cleaning materials- NOT what I asked for, and my work surface is too short in my utility to cover my washing machine and dryer- both mistakes by the salesman - not the fitters. But Clearwater now don’t answer phone calls and this cost me £16,000 which I was a little apprehensive about in a time of recession. I have also informed the finance company.
I would compromise with a fix for the cupboard if someone would just call back. Excellent products and installation- but I’m afraid ‘after service’ is sadly lacking with Clearwater.

UPDATE: Both items, that had made me choose 4 stars initially, have been addressed today. Thank you Clearwater for appreciating my concerns and dealing with them promptly. I have changed my review to 5 stars today. (29/11/22).

Louise S.

Kitchen fitters were great, all my neighbours commented on how quick they worked, and long hours! Kitchen is really good quality too, so although it was fitted super quickly, was also high quality.

I had a leak in my boiler after kitchen had been fitted (nothing to do with clearwater) and it warped the wood surrounding the boiler - Clearwater provided us with a spare wood panel to fix this issue, despite it being nothing to do with them, great customer service!

Liam B.

We had a great experience with Clearwater! The team has been professional with a fast and great service. We love our new kitchen and can't believe how good it looks.

Any queries or questions were dealt with by Ian, the office team -Caitlyn-and the installation team quickly.

Ann J.

Laslow and Matty delivered a first-class service and created us a beautiful bathroom. The finish is perfect; so smooth and clean lines! We were out of the house for the most part as only have one bathroom, but from what we saw, they were extremely tidy and respectful of our home; when they were complete there was not a bit of rubbish/dirt about. Thank you both, we just love our new bathroom!

Jean R.

Had to share the amazing service received from Kelly at Clearwater.

My bathroom refit was done by Clearwater several years ago but required the shower seat to be moved from one wall to the other.
I hired a local person to do the work and they made a horrific mess of the job, which then needed to be rectified.

Called Kelly at Clearwater and explained my predicament. She was fantastic, ordered replacement tiles and got the job done properly and efficiently.

Cannot recommend them highly enough as I now have my bathroom looking great again.

Dav S.

We had a new kitchen installed by Clearwater Kitchens and Bathrooms, and had a string of problems that in my view are unacceptable for a professional kitchen supplier, not least the time it took to complete the job.

We were advised the install would be four working days starting February 26th, however the kitchen wasn't actually finished and signed off until until June! They did eventually fix most of the issues, but it wasn't a painless process, and should never have happened in the first place.

The most egregious issue was that they broke the door off our washing machine and then tried to glue it back together with Mitre Bond. Literally came off in our hands the first time we used the machine. The fact that they tried to cover up the damage in the hope that we wouldn't notice until they were long gone is unacceptable behaviour for what should be a professional company. In fairness, they did reimburse me for a new door when I called it out but the dishonesty of botching a repair and hoping we wouldn't notice is unforgivable.

Other issues that elongated the install time, and/or things that I find unacceptable have been as follows;

Issues with Parts - all in all, just sloppy planning and a sloppy internal ordering process:

- Wrong colour ceiling scribes ordered; Antracite instead of light grey. Why would we put dark grey panels above light grey units? Had they sanity checked the bill of materials prior to fitting, this could have been avoided.
- Not enough handleless trim was ordered to complete all the units. This should have been a no-brainer! The dimensions are on the plan.
- Wrong size side panel ordered, despite the units themselves being the correct size.
- Wrong finish on ceiling scribes; Matte instead of gloss. They contested this and said that matte was what the surveyor had written. Fair enough, however the surveyor didn't give me a choice, although I did ask if the scribes would match the doors, to which he said 'yes'. I think that means gloss. (One of the workmen commented "I think he surveys through the letterbox". Says enough really!)

Fitters were messy: I ruined a meal by putting the extractor hood on which blew a large pile of sawdust out of the extractor all over the pot of food on the hob. Looking inside it was apparent they hadn't hoovered up at all.

Fit and Finish:

- Splash-back trim poorly fitted, and using butt-joint rather than mitred.
- Chips out of various gloss panels which were just fitted anyway.
- Chunk out of one of the ceiling scribes, fitted anyway and filled with silicone.
- Over proud cuts, filled with silicone.
- Ding in utility room worktop, presumably from carrying through the metal rails from the adjoining garage. This was initially "fixed" by filling with silicone (are you seeing a pattern here) and eventually replaced.

The surveyor advised where to vent the extractor hood externally, however didn't check the other side of the wall. As it turns out, there's a drain pipe and an outside light exactly where he intended the extractor to come out. They initially tried to "fix" it by doing a proper cowboy job where they gaffer taped a cheap flexible tube to the extractor, venting into an enclosed space. The tube was too small in diameter so it sat inside the extractor chimney, suspended by the gaffer tape. Eventually put in a proper solution, suggested by me, to drill a hole through to the loft area above and vent externally.

Add to all of this that there isn't any proper warranty documentation, just their word, and I had to push extremely hard to get anything in writing that could remotely define what what covered and for how long.

I'm sure they'll reply with excuses and "pointing things out" but when you're going through the torment of a 3 month install, excuses don't cut it. I'd avoid them if I were you!

Steph G.

Absolutely delighted beyond words with the kitchen and bathroom installed by Clearwater in July 2022. Working with Ricky on the kitchen redesign was a pleasure, he is so knowledgeable and patient ( with all my demands!), and his design ideas are 1st class. The installation team always turned up when scheduled and were polite, courteous hard workers who went above and beyond to complete the job. A pleasure to have in your property. Would 100% recommend!