CraigSolar.co.uk - Kenilworth

Alex M.

Ordered 2 100w panels 6 months ago. Unfortunately didn't check them thoroughly, as the boxes were ok. One is immaculate. The other clearly used. The cables weren't cable tied as the other one was. And the panel frame has clear damage from previous attempted install. Obviously well past return time so lesson learned. But make sure you check thoroughly if buying from them.

Wood &. W.

Pretty disappointed. The panels are certainly not a-grade/new items, they came with scratches across the face in several areas of the panel, the rear side has discolouration and swirl marks from what looks like a scouring pad. Craig got back to me about it, hence the 2 stars, to initially say he would refund a tenner! it was after I challenged it further that he then offered a full refund upon return of the panel. Unfortunately it couldn't be replaced like for like after finding that the other 250w panels also had scratches on them, apparently down to packaging....that was about a week or so ago and nothing has been updated on his website/ebay listings to reflect that these are damaged items so I'd probably double-check any panels you order if I were you. Here are the emails between he and myself:

Hi,

Just opened up the panel we ordered (order 2564) and the panel has a number of scratches to the surface. I've attached some photos to this email, it appears the packaging is all intact,

Thanks

Joe

Hi Joe, thanks for your order and I’m very sorry to see this.

We have contacted the factory and they have mentioned the scratches were caused during manufacturing. They will not affect the performance of the panels but it is annoying.

Can I offer to refund you £10 for the hassle. I’m here if you need any help or support.

Sorry and Best Wishes, Craig

Hi Craig,

Are the other 250w flexible panels you have in stock scratched as well? The price you have the panels listed for is pretty good but they're not advertised as B Grade or returned items but as new, so I'd expect it to be as new when it turns up. I've seen/bought B grade/returned panels before and the discount is a little more than a tenner. Given we've paid for a brand-new item, I'd rather it was replaced for one please,

Thanks,

Joe

Hi Joe, I’ve just opened a couple and they both have a couple of tiny scratch marks which is really frustrating. A customer reported this on the first batch, when I spoke to the factory they suggested improving the packaging which is what we have done. The panels are all built to order and I even get to choose which cells to use so can guarantee they are all brand new and A grade only.

I’m very sorry about this and will arrange a return and full refund.

Very sorry for the hassle,

Best Wishes, Craig

Daniel R.

Been using CraigSolar for years now. Always impressed that he manages to get some of the best prices per Watt you can find anywhere. I've had the odd bit of damage on the corners of carboard packaging before but the panels have been in top nick and work normally. Nice and fast delivery and communication is good if there's ever a problem or query too. Hope to keep buying great value panels from here.

Nigel P.

Ordered a solar panel, mounting brackets and cables from Craig. All arrived promptly but there was a minor problem with the panel. Craig quickly sorted this without any fuss and left me as a happy customer. I will definitely be back to order more in the future and would highly recommend. Prices are amongst the best I could find too.

Gr G.

Ordered a 410W pannel and it came with the protective glass shaterred.
Emailed Craig and he replied very promptly and arranged a replacement. The solar pannel was damaged due to incopetence of the amazon delivery drivers.

Ended up buying another solar pannel. Both pannels are working good and in specs after 1 month of use so far

British B.

The Best company I've had the pleasure of Buying from on ebay, Ordered 2pm Wednesday, Delivered 9am Thursday, Try and beat that👌

Mark H.

Excellent personal service and quality products at very good prices. Highly recommended for all aspects of Solar Installation, no need to go anywhere else.

Peter K.

No reply