Dore Woodman - Crawley

Paul Harle

I we moved into a village which has no mains gas supply and the options to heat your house are electricity, lpg or oil. The house we purchased had oil and it never sat well with me; despite it being stored in a modern plastic tank, I would catch the smell and hated having the anxiety surrounding price and worse, running out in the middle of winter when snow hit and tankers couldn't get through (2018 anyone?) but worse than all of this, just the environmental impact of burning oil. Keen to move to a more sustainable fuel source and reduce our CO2 output I began to look at alternatives. Air source and ground source heat pumps seemed to be the way forward and after several different quotes and companies visiting, DW came over and we met Jason who was as enthusiastic about heat pumps and the environment as we were and more, he took the time to explain what would work for the house and what would not. The house is quite large and so we landed on The aroTHERM plus air-to-water heat pump 12kWwhich is a big unit but does the job. The installation took just under a week, we didn't have to change our radiators, we upsized one and added a second into the lounge but that was it. Old oil decommissioned and a shiny new system was installed with some of the tidiest pipework I've ever seen (shame it has to he lagged it looked like art) and i am pleased to say, two winters in and no we haven't died of frostbite. The system did fail, but that was down to a manufacturing defect and Jason and the crew were all over it until it was fixed.

So why so long to write a review - well where the oil tank used to be, there is now a greenhouse that is currently growing bedding plants and a few veggies, only it's taken a bit of time to get designed and built. Where there used to be an environmental hazard, now there is life.

Is a heat pump the answer to your needs? No idea, sorry; it was for me and it ticked all the right ethical reasons for installing one.

Is DW the best in the business? Again, I can't answer but I can say from my experience that you would be hard-pressed to find another company that will tell you through a system reset when you've got no hot water at 2200 in the evening or first thing in the morning. Jason and the team are great, they've embraced the desire to change the way we use heat and want to help you save your planet.

David Cosham

Heat Pumps supremos!

We asked Dore Woodman to replace a gas boiler with an ASHP in our new build house. They are a plumbing company which actually understands heat pumps: most don't.

Whether ground- or air-sourced, a heat pump requires a very level of knowledge and experience to be installed correectly and operating efficiently. The horror stories which we read in the press are usually due to poor installation.

Jason, Josh, Alison and the DW team know how to do the job properly and have been prepared to spend time to ensure the best possible economy. There are a couple of small issues to resolve, but I'm confident DW will do this.

I am very happy to recommend Dore Woodman: professional, courteous, tidy, efficient & on-time.

Tom Springbett

Jason and his team did a great job replacing our gas boiler with an air source heat pump. The install needed quite a lot of work, so there was some unavoidable disruption but they did everything to keep it to a minimum. When I had follow up questions or there were minor snags to fix, they responded super quickly. The system is now running very well. I'd definitely recommend them.

Shanna Wicanowski

We had a air pump heating system installed this week. I just want to say how impressed I have been with the professionalism, efficiency and workmanship of this company. We are delighted with our heating system. Thank you

Rehab Alsudani

We hired them to do our heat pump and underfloor heating, they convinced me of doing the whole house to get a grant, I did and paid them the whole outstanding balance to get my project completed, there was a delay in the reimbursement of the grant , they refused to finish the project and left me with no hot water or underfloor heating in-spite of paying them more than 20000£
I’m putting my case to warn any one from them

Andrea Richardson

Air source heat pump and associated wet system were installed by Dore Woodman in February 2023. Previously our house had been heated by electric storage radiators and water heated via immersion cylinder.
Right from the beginning of the process to the fully completed installation, it was a pleasure to deal with this company. Refreshingly, all email and phone enquiries were answered and dealt with within a few hours, unlike other companies that keep you dangling for days. The engineers and installers were first rate, always polite, on time, tidy, friendly and professional. Even though it was a complicated installation necessitating the clearing of rooms and lifting of floors, we were never left without a tidy, warm and comfortable place to relax each evening.
I’ve left reviewing the installation for 3 months just in case there were any niggles that came up after the process, but I’m pleased to say that there aren’t any! We are very pleased with our new heating system and would urge others to contact Dore Woodman for a first rate service.