Edison House Trading Ltd - Ipswich

Edison House Trading Ltd: A Comprehensive Overview

For individuals and businesses requiring reliable electrical equipment and electronic supplies, Edison House Trading Ltd presents a noteworthy option. Located at Address: Edison House, Ransomes Europark, 7 Edison Cl, Ipswich IP3 9GU, United Kingdom, and reachable via Phone: 1473276680, this company specializes in supplying a diverse range of products. Their website, edisontrading.co.uk, offers a convenient platform for browsing their inventory and learning more about their services. Edison House Trading Ltd operates as an electrical supply store and an electronics store, catering to a broad spectrum of needs.

Company Profile and Specialties

Edison House Trading Ltd is a dedicated supplier focused on providing quality products within the electrical and electronics sectors. They distinguish themselves through a commitment to sourcing and distributing a comprehensive selection of items. Their core specialties include:

• Electrical Equipment: This encompasses a wide variety of components, from wiring and cables to switches, circuit breakers, and protective devices. They likely cater to both residential and commercial installations.
• Electrical Supplies: The company provides essential supplies for electricians, maintenance personnel, and DIY enthusiasts. This could include tools, consumables, and safety equipment.
• Electronics Store: Edison House Trading Ltd also offers a selection of electronic devices, potentially covering consumer electronics, components for DIY projects, or specialized equipment for specific industries.

Location and Accessibility

The physical location of Edison House Trading Ltd at Edison House, in Ipswich, is a key advantage. Situated at 7 Edison Cl, IP3 9GU, it benefits from good transport links within the region. Notably, the company provides a wheelchair-accessible car park, demonstrating a commitment to inclusivity and accessibility for all customers. This feature is particularly valuable for individuals with mobility challenges, ensuring they can easily access the store and its offerings.

Customer Feedback and Reputation

Currently, Edison House Trading Ltd has 10 reviews on Google My Business, offering a snapshot of customer experiences. The average opinion is 2.9 out of 5, indicating that while there’s a foundation of business, there’s room for improvement in customer satisfaction. Analyzing these reviews can provide valuable insights into the strengths and weaknesses of the company’s operations. It's important for potential customers to read these reviews critically to gain a balanced perspective.

Key Features and Services

• Online Storefront: The website (edisontrading.co.uk) facilitates online ordering and browsing, offering convenience and accessibility for customers.
• Product Range: A diverse inventory of electrical equipment, supplies, and electronics caters to various customer needs.
• Customer Support: While the number of reviews suggests a need for improvement, the company likely provides customer support to assist with inquiries and orders.
• Strategic Location: The Ipswich location offers easy access and convenient service for local customers.

Recommendations for Prospective Customers

When considering Edison House Trading Ltd, potential clients should take the following points into consideration:

• Review Online Reviews: Thoroughly examine the 10 Google My Business reviews to understand the customer sentiment and identify any recurring issues.
• Explore the Website: The website (edisontrading.co.uk) should be investigated to assess the product range and online ordering capabilities.
• Contact Customer Support: Before placing an order, it's advisable to contact customer support to clarify any questions or concerns.
• Consider Location: The Ipswich location provides accessibility with the wheelchair-accessible car park.

Future Potential and Areas for Growth

Despite the currently average customer rating, Edison House Trading Ltd has the potential for significant growth. Focusing on enhancing customer service, streamlining the online ordering process, and expanding the product range could lead to increased customer satisfaction and market share. Implementing a robust feedback system and actively addressing customer concerns are crucial steps in this process. Investing in staff training and developing a knowledgeable team can further improve the overall customer experience. Furthermore, exploring opportunities to offer specialized services, such as electrical installation support or bespoke electronic solutions, could differentiate the company from competitors. By prioritizing customer needs and continuously adapting to market demands, Edison House Trading Ltd can solidify its position as a reliable supplier within the electrical equipment and electronics industry.

👍 Reviews of Edison House Trading Ltd

jassi S.

1/5

I ordered 4 heaters, of which 2 arrived late and had both been opened. The customer service advisor Louise Johnson (who is also the HR/Sales Manager) dealt with me poorly and refused to cover the costs of sending back the heaters and sending me replacements. She wasn't able to accommodate me even though had spent over £1600 and was happy to wait for delayed arrival of the two heaters. I provided pictures as proof and also mentioned that the courier also had pictures to validate how they arrived to my property. I am really really disappointed and saddened at how Louise outright refused to offer me a goodwill gesture given that how the good arrived to me from the heatershop. I wasn’t able to raise this within 48 hours due to a family emergency and then them being closed on the weekend. Any normal company with proper customer service standards would have replaced the goods and cover the costs but so far I have been outright refused on this typical standard request. I was given no apology on how the arrived just told i should send them back and cover the costs if i wanted replacements in a sealed box. Also looking at previous reviews it’s looks this has happened before to other customers whereby products have arrived in unsealed boxes and they have blamed the courier. Not sure who is at fault here but surely if it is the couriers fault DX you would consider changing courier in handling your goods to avoid you customers facing any issues?

I also emphasised to Louise that I was very accommodating in waiting for the two delayed heaters which were supposed to arrive w/c 11th October as they were out of stock.Even though I was told they would all arrive at the same time on my initial order. Her response was you knew there were out of stock. I was like no you took payment of order and the website made no indication they were out of stock and needed ordering in.

The way she spoke to me was shockingly rude considering.

I continued to question how they could provide such a poor service to a customer spending that much money.

I also asked Louise to provide me in writing our conversation agreeing to cover any issues as the two heaters came from unsealed box. But had no formal email on this so far.

To the owner of this company please look into your so called customer service staff in particular Louise Johnson, and also assess how you look after your customers who spend a considerable amount of money with you.

Cath D.

1/5

Ordered a cylinder via the heater shop web site. Was given a date for delivery. Then received an email with a different delivery date. Failed delivery 20/2 then again 22/2. This has cost us embarrassment with our customer who had taken days off work, not to mention an engineers time driving to London to collect a new cylinder all in all a 5 hour round trip! Complaint put in! Will never order again. Poor customer service poor delivery.

LTO S.

1/5

A very terrible trading experience with this company. I bought an item (Reina Neva Single Anthracite Vertical radiator) due to be delivered on 4/12/2020. It was never delivered neither was I notified. After chasing the company, eventually the item was delivered on 22/12/2020, by which time the workman had completed the bathroom and left!
I advised the company I no longer require the item and I was conveniently ignored despite several further emails until today! Edison is asking me to now pay £35+vat for an unwanted item to be collected. Fair? No! Good Customer Service? Never. RATING - Less than 0. Avoid this company unless you are donating your money to them! I am lumbered with a product I have no use for.

David L.

5/5

I was a bit dubious due to mixed reviews here, but I ordered 5 tigo optimisers from solar trade sales online, (same company) they were the best price I've seen anywhere, and were delivered promptly next day by DX, would not hesitate to use again.

Chris P.

1/5

Very poor experience unfortunately. Almost no coordination with their courier DX Express. Took three days of the product being delivered to the wrong address before it was finally delivered in a very poor condition.
Called the customer service line to let them know about the situation and they couldn't have been less interested. Will not be using again.

Светлана +. ?. P.

1/5

What a poor Unhelpful service. Cannot deliver. Cannot refund. Will not recommend to anyone. Wasted 3 weeks. Daily chasing delivery and refund

Jon S.

5/5

Great range, prices and smooth delivery within 24 hours. Superb

Paula M.

5/5

Very easy to order and straightforward payment and delivery - thank you