Ellen Smith Tours Ltd - Rochdale

Ellen Smith Tours Ltd: A Reliable Bus Company

For individuals and groups seeking dependable and comfortable transportation, Ellen Smith Tours Ltd. presents a consistently highly-rated service. Based in Rochdale, United Kingdom, this established bus company has garnered a strong reputation for its extensive network, customer service, and commitment to accessibility. This report will provide a detailed overview of Ellen Smith Tours, outlining its operations, location, key features, and the overwhelmingly positive feedback received from its clientele.

Location and Contact Information

Ellen Smith Tours Ltd. operates from its headquarters at Globe House, Globe Park, Moss Bridge Rd, Rochdale OL16 5EB, United Kingdom. Prospective clients can easily contact the company through their dedicated phone line: 1706648126. The company’s website, ellensmith.co.uk, serves as a comprehensive resource for schedules, booking information, and frequently asked questions. Navigating to their location is straightforward, and parking facilities are specifically designed for accessibility.

Specialties and Services

As the name suggests, Ellen Smith Tours specializes in providing a broad range of bus services. Their offerings encompass:

• Coach Holidays: These are their flagship service, catering to both short breaks and extended vacations. They offer a diverse selection of destinations throughout the UK and Europe.
• Airport Transfers: Providing convenient and reliable transportation to and from major UK airports.
• Private Hire: Ellen Smith Tours also caters to private group bookings, offering customized travel solutions.
• School Transport: They operate a substantial school transport service, prioritizing the safety and comfort of students.

Key Features and Amenities

Ellen Smith Tours distinguishes itself through several key features designed to enhance the passenger experience:

• Wheelchair-Accessible Car Park: Demonstrating a strong commitment to inclusivity, the company provides a dedicated wheelchair-accessible car park, ensuring easy access for all visitors.
• Multiple Payment Options: Passengers can utilize a variety of payment methods, including credit cards, debit cards, and increasingly, NFC mobile payments, offering flexibility and convenience.
• Online Booking System: The company’s website features a user-friendly online booking system, streamlining the reservation process.
• Comfortable Vehicles: Ellen Smith Tours maintains a modern fleet of well-maintained coaches, equipped with comfortable seating and climate control.
• Friendly Staff: Customer service is a priority, and the company’s staff are known for their helpfulness and professionalism.

Customer Reviews and Reputation

The popularity of Ellen Smith Tours is reflected in its impressive online reputation. They currently hold 121 reviews on Google My Business, with an average rating of 4.5 out of 5 stars. This exceptional feedback highlights the consistent quality of their services and the positive experiences shared by their passengers. Reviewers frequently commend the company's reliability, organization, and the attentiveness of their staff. Common themes emerging from the reviews include praise for the well-planned itineraries, the comfortable vehicles, and the efficient handling of any issues that may arise. Specifically, many travelers appreciate the company's commitment to providing a stress-free travel experience, allowing them to fully enjoy their holiday or journey.

Here’s a summarized view of the common sentiments:

Further Information and Recommendations

For individuals considering Ellen Smith Tours Ltd., several points are worth noting. The company’s dedication to accessibility, coupled with its comprehensive range of services, makes it a compelling choice for various travel needs. Booking in advance is highly recommended, particularly during peak seasons, to secure preferred departure dates and seating arrangements. The company’s website provides detailed information on current promotions and special offers. Furthermore, potential clients are encouraged to explore the Google My Business reviews to gain further insights into the experiences of previous passengers. Ellen Smith Tours Ltd. represents a trustworthy and reliable travel provider, consistently delivering high-quality service and ensuring customer satisfaction. Their commitment to customer satisfaction is evident in their robust online reputation and the overwhelmingly positive feedback they receive. Contacting them directly via phone or visiting their website is the best way to obtain the most up-to-date information and to discuss specific travel requirements.

In conclusion, Ellen Smith Tours Ltd. is a well-established and reputable bus company offering a wide range of travel solutions. With its convenient location, diverse services, and consistently high customer ratings, it’s a strong recommendation for anyone seeking a reliable and enjoyable travel experience.

👍 Reviews of Ellen Smith Tours Ltd

Pauline F.

1/5

Disappointing that having spoken to the managing director (Paul Targett) over FOUR WEEKS ago expressing concerns and disbelief at the appalling ancient rickety mini bus sent to pick us up. Floor was metal, clearly for wheelchair access, one ancient bench for three persons and three pull down seats (completely incased if gaffer tape). Two people picked up in Bromley Cross and then unbelievably a further two in Radcliffe. Most uncomfortable and disturbing journey lasting approximately 1.5 hours. Customer safety - insurance implications Comfort seems a low priority considering that the courtesy of a reply does not seem to matter. Returning from Somerset at 9am, arrival back at drop off point teatime. Await another 50 minutes for transport and told that this was a very regular occurrence. Brochure quote from managing director “the Ellen Smith treatment” quite ironic.

Debra H.

5/5

Just returned from the Eastbourne trip and must say it was excellent
The hotel was in an excellent position and the food was very good.
Our driver was Darren and he did a fantastic job dealing with many road problems, also very amiable and helpful
The trips were good, especially Hever Castle, Rye and Battle okay and the train ride was lovely despite the rain
However Alfriston was a waste of time,a few people went into the village and only visited the cafe and majority stayed on the coach , nothing there and too early in the day for any life.A longer time in Brighton would have been preferable as there is so much to see and do there.
The home to home service is a winner every time
Looking forward to your 2026 brochure so I can choose another break
From Debra Hulme

Irene H.

4/5

Just come back from Cornwall, the Rosemundy Hotel in St Agnes, fabulous Hotel & Staff, tours were good with the exception of two, Eden Project Co
ach Park too high up with no transport to or from the bottom when we went & its very steep for people with walking problems, & Lost Gardens of Heligan all the flowering plants had died off no colour at all in September so nothing to look at a total waste, need to change them Two Trips.

Margaret S.

5/5

Just come back from Torquay 5 day trip... can't praise this enough from being picked up at our house to dropping us back there, everything was so good, our driver Brent was top class, went above and beyond and kept us entertained on our trips out. The Darwent hotel was great,, food good and evening entertainment just great, all in all a great 5 days, will definitely use Ellen Smith again.

Christine L.

4/5

Recently back from North Yorkshire train holiday. Staying at the Cedar Court hotel which was a modern, large, clean place, with very helpful friendly staff. I had vegetarian food all week which was very tasty. Lots of different trips out via train and coach, all very interesting. It did seem a lot for some people who chose to stay in the hotel and take advantage of their hospitality. Carl the driver from Grayways was brilliant. Very engaging, accommodating and couldn't do enough for us 👍🏼.

Margaret H.

5/5

This was our first time using Ellen Smith Coach Company and I have to say they were 5 star. From the punctual pick up at our home to the return journey everything was first class. Our driver Yvonne was wonderful and went out of her way to ensure everything was perfect for us. She was a careful and skilled driver. Despite us sitting at the back of the coach the journey was so smooth and you hardly knew you were moving. This was down to her excellent driving skills. The hotel The Royal York and Faulkner was also first class and this was obvious from the extremely efficient and quick way we were all checked in. This hotel prides itself in dedication and attention to detail to ensure that an atmosphere of relaxation and friendliness pervades. The hotel enjoys an unrivalled position on the sea front at Sidmouth and minutes walk from the beautiful town centre.
What a superb holiday. Definitely will be returning with Ellen Smith.
Thank you for a great holiday.

Paul T.

4/5

Just returned from 5 day holiday to Isle of Man. Our driver Alan who works for Graways Coaches whose coach was used was brilliant through out our holiday. Excursions were very good . Hotel was very nice clean and comfortable bed . Sadly the meals were poor and service in dining room very slow . The one morning I had a cooked breakfast the food was cold. I expected more from supposedly one of the best hotels on the Isle of Man .

Daisy D.

3/5

Husband and myself went to Alexandra hotel Fort William. Hotel a little shabby, needs updating. Meals....every evening meal 2 boiled potato's, 3/4 carrots and swede with either, chicken ,pork or fish..... bought silver Jewellry in the hotel, (silver according to receptionist) got home...definitely not silver.
No lights over our dinning table, we asked and were told they couldn't be fixed. The bedrooms, spacious enough, but just to warm, could only open the window about 1 inch. The beds were awful , full of tuffed bits on the mattresses, very old fashioned. Complained....nothing done. The excursions...to much each day, our trip door to door had really elderly people in their 90s, infact everyone was a pensioner. Breakfast at 7.am or 7.30. Coach at 9am or earlier..just to many places in one day. The trip to Inverness for example left at 8.15 am back at 5.30. Dinner at 7.30pm. Its just to much, too long a day. Our driver Darren was just brilliant. Lots of little stops for the loo, or longer one's for a quick takeaway coffee. First proper free time Oban on the last day. Door to door was good , but your trying to pack to much into each day. Consider your clientèle please. We're elderly and tire easily. Half day excursions and free time is what is required. Took 10hrs to get to fort worth from greater manchester......won't be doing this again in a hurry...sorry we were exhausted when we got back home, and the day afterwards we both started with covid.....hope all the others are OK.