Empire Automotive - Petaluma, California

Empire Automotive is a well-known and highly-regarded automotive repair shop located at Address: 412 Madison St, Petaluma, CA 94952. They can be easily reached at Phone: 077627577 or through their website empireautomotive.net.

This business specializes in providing top-notch auto repair shop, auto tune up service, brake shop, and oil change service. They have a wheelchair-accessible entrance and parking lot, making it convenient for all customers to access their services. Additionally, they have a gender-neutral restroom, and they are LGBTQ+ friendly.

Empire Automotive takes pride in their work and strives to provide excellent customer service. They recommend making appointments in advance to ensure prompt and efficient service. They accept various payment methods, including debit cards, NFC mobile payments, and credit cards. They also offer on-site parking, which is an added convenience for their customers.

According to Google My Business, Empire Automotive has an impressive average rating of 4.8/5 from 78 reviews. This high rating indicates that their customers are satisfied with the quality of service they provide.

Reviews of Empire Automotive

M E

5/5

They are honest, thorough and i am never worried I will be upsold or unnecessary work done. Cannot recommend them enough

Derick Mara

4/5

Honest good work. I like how the mechanic who works on your vehicle comes out and talks to you personally. One thing I wish was better was communication when your vehicle may be ready or status of the work. Overall a good trusted mechanic, will go back to them again.

Mike O'Connell

5/5

Chris, Chuck and the team at Empire Automotive are outstanding! We have a fleet of older trucks for our landscape company that they help us keep in good repair and on the road. Chris is super helpful in troubleshooting, finding parts at a good price, or when needed another local provider for specialized repairs. Highly recommended!

Scott Shurtz

5/5

Chris was recommended to me a few years ago by my brother who is a Lexus Technician. He said Chris was a great mechanic, very honest and that I could totally trust him. I have had nothing but positive experiences with Empire Automotive ever since. Today he came through again for my daughter who needed an emergency battery charge. He fit her in immediately and didn’t even charge her. What a great shop and great guy! Thanks Chris!

Margaret Prescott

5/5

Chris and the whole Empire Automotive Team are hands down the best mechanics I have ever experienced. My vehicle broke down randomly 3 days before I was due to give birth to my first child. We had only been to Empire once but I didn't know what else to do so I had my vehicle towed to their shop. The next morning I called and explained to them what had happen and why this was time sensitive. I could not believe how accommodating and understanding they were. Chris and his team went above and beyond to get my vehicle back to me as soon as possible. I will never bring my vehicles anywhere else and I will be highly recommending them to everyone! Thank you so much for the amazing service!!!

Joanie Yarlick

5/5

I love Empire Automotive. Patty, Chuck and all the staff are wonderful and offer superior customer service. They go out of their way to accommodate each customer with warm, friendly, time and attention. I most appreciate their honesty in diagnosing any problems and recommending financially friendly
solutions. They will go the extra mile for you, and have always exceeded my customer expectations. I've referred many friends and co-workers. I am thrilled that they are now a certified smog star station.

Dipa Bhaumik

5/5

What a great place to have your car fixed. My car was driving very noisy. At one repair shop they said both the left and right rear wheel bearings had to be replaced. My friend recommended that I take a second opinion and referred me to this place. Chris drove and checked the car, he said that it was mostly the left rear wheel bearing that had to be replaced. He found a good cheap wheel bearing and replaced it. Chris even showed me the non functional wheel bearing and explained to me what the problem was. I drove back home with a peace of mind. So glad I found a honest car repair place. I will highly recommend Empire Automotive to all my friends.

Leon Sivertson

5/5

Empire deserves more than 5 stars for their outstanding professionalism, courtesy and friendliness. I could not be more pleased with the work they did on my car and it’s sorely needed 100,000 mile servicing. I was also impressed with their suggestion that I postpone getting my air conditioner fixed. Being as I probably won’t need it until summer comes around again it was a nice bit of savings on something that I really could not afford right now. It’s a relief knowing I now have a company I can trust completely whenever my car needs servicing.