Energy Pig Heating & Insulation Funding - Glasgow

Victoria W.

I arranged for Energy Pig to carry out a heating installation for my elderly mother and have had nothing but issues. The system didn't work correctly from day one and despite telling them something wasn't right I got told she just needed to get used to it. They finally came out and it turned out it was wired up incorrectly as wasn't properly commissioned. There were numerous issues with the way things were left and most have now been sorted but only because I have had to escalate it with them. I have contacted them several times but they still haven't sorted the shocking wiring and trunking in the front hall and the plaster they damaged. If I hadn't been able to chase them, my mothers house would have been left in a mess which is not acceptable and now she has to pay out of her own pocket to get the mess rectified as Energy Pig obviously are not interested in the quality of their workmanship.

Y C.

Quality service...Arash and scott put my hot water and boiler back on ..had issues with kitchen mixer tap..
They corrected issue left by a historic plumber..
Have wonderful relationship with energy pig..
They put in my new boiler 2 years ago...and do a yearly service and safety

Kate L.

Brian & Steven were installing cavity wall insulation at my property this week.
I was really impressed by their efficiency & customer service.
They arrived on time & got straight to work.
They also made an excellent job of cleaning up afterwards.
They were professional whilst being friendly & helpful.
I will recommend to friends & family.
Thanks again guys.👍✅💯.

Colin W.

Very, very happy with our new Ideal Logic C30 boiler which was installed yesterday by Energy Pig. Communication and advice from David was excellent throughout. The surveyors and office staff were friendly, knowledgeable and very informative. The installation team were efficient and tidy - everything thoroughly checked and signed off, Steven the electrician was very helpful too. Everyone really knows their stuff. This is how it should be done; highly recommend Energy Pig to everyone.

Caroline M.

Had my boiler fitted by this company have no complaints whatsoever... fitted and working in one day ,, nicest guys cleaned up behind themselves , very professional no problems would use this company again.

Brian B. R.

I must say that I'm surprised to find a number of poor reviews about this company. I can only speak of my own experience - I found them excellent in every way. Installing my new heat pump they turned up on time and worked like beavers over three days till it was completed. They were a friendly bunch and on completion they left minimal mess. I did have some issues with the installation for about a week afterwards, but they sent an engineer twice all the way from Glasgow ( I live in Caithness and it's a 10 hour round trip.) in order to get the problem solved. The cause was an issue regarding a faulty pump, a manufacturing rather than an installation fault. I have since been in touch with them via email regarding some documents I required, and I received them promptly. I would highly recommend the company.

Menai M.

I want to leave an honest and balanced review but unfortunately the overall verdict is this is a company I’d strongly recommend avoiding. (I initially contacted them following a friend’s positive experience but mine was pretty awful.)

When I first phoned, I spoke to Neil and he was very helpful explaining the process and even guided us towards government funding available. Someone came fairly quickly after the phone call to view our house and take the details required for a quote. It was then a 6 week wait to get the quote which required a lot of phoning up and chasing. Once quotes were received, I submitted the forms for the grant and as soon as this was approved, EnergyPig were quick to book us in, even moving another client to work around our schedule, which was really appreciated. Unfortunately, this is where things really went down hill.

The workmen who arrived did not treat our home with respect. It was a wet day and they didn’t wipe their feet coming in, tracking the wet mud from doing our subfloor insulation first throughout our home to only then cover the carpets with plastic afterwards for doing the loft. They finished working early, about 3pm, saying they weren’t able to finish the job and would be in touch the following day to schedule another date to complete it ASAP. Once they’d left, we discovered muddy handprints up our stair walls and chips in the plaster as they must have knocked things they were carrying up despite it being a fairly large hall. Our bathroom was covered in muddy footprints and they’d clearly only half washed their hands because our towels were covered in black dirt. We even found the toilet unflushed. I have absolutely no problem with them using our toilet but expected a little common decency. We then went to inspect the job’s progress to discover they hadn’t removed the old insulation as per quote and were just laying new on top. I emailed with photos to complain about the state of our house and that the job wasn’t done as per quote. 2 weeks later, no reply so I sent another, bearing in mind we were also waiting on a “ASAP date” from them for completing the job. The eventual reply from Liz contained no apology and in fact was rather abrupt in stating that protective plastic was put down, ignoring the other issues raised or the fact this plastic was clearly ineffective. We then had to phone and phone to try get a date for them to complete the job to the point we were recording voice calls in case we had to go to an ombudsman for a resolution. In the end it was over 6 weeks before they came back to finish the job. A different team came to finish it and the joiner was much more communicative. Explained when things needed to be done slightly different to plan and we didn’t have the same mess as with the first time so no issues there. We then waited 8 weeks to get our invoices required for the grant. When they were finally received, they didn’t supply a post-installation EPC as required for the grants, and when I asked for it, I was provided with another unexpected invoice for it.

Overall, I wouldn’t recommend using this company at all, especially for such an expensive service. Their customer service is massively lacking with poor communication, long waits for quotes/invoices, being left for 6 weeks with an unfinished job, hidden charges and complete lack of apology with a reply that was basically gaslighting - avoid at all costs!

Simon A.

Would Not Recommend. Recently came up to Isle if Lewis to do our house and they have didnt put covers over any of the furniture, fitted a new extractor in the kitchen drilled through the roof truss. The insulated plasterboard they put up, the fastenings haven't been put in properly such as screws in squint also screw heads sticking out, hope the plasterers are good at plastering they will need to put on a heavy skim. Also we were asked to find our own plasterers because they couldn't say for sure when the plastering would be done. I could go on but it would be a long list.

Just adding that they are a bunch of cowboys, someone else in our village got stuff done by this mob and they have had same problems shoddy workmanship. Feel sorry for the 1 or 2 tradesmen that we have spoke to that work for them I.e. the plasterer and the solar panel chap were great but everything else is shocking.