Energy Store Dorset LTD - Poole

Kevin McKenna

We were introduced to Energy-store through a friend of ours who had recently been installed in 2022. We knew what we wanted and just wanted to confirm prices and time frame.

They didn't use a salesman and just told us the way they work which was refreshing, one of their team came and surveyed the property and confirmed we could have a 12-panel system that covered our usage.

The installation was carried out approximately 6 weeks after we signed up and was completed in a day thankfully the scaffolding came down 3 days after the team finished.

Great experience, happy to recommend the energy store.

From Swindon, England.

Joe Woodward

Great company, the team are very helpful and professional and I would definitely recommend to others looking for help with solar and other energy services alike.

Simone

Unfortunately our experience with Energy Store Dorset was not good.

It all started well when we contracted them for the provision and installation of solar panels and their installation in August 2021. They were responsive to our requirements and provided advice to best accommodate the project we had in mind.

A first instalment of over £ 1,600 was paid in August, and they were asked to give us an installation date in October. Communications from them, which had so far been frequent, stopped in early October.

After some chasing, they finally got back to us claiming to be experiencing supply chain issues (which we believe to be true), and offered to give us a new quote, or a refund.

We immediately opted for a new quote, but none was received – after chasing them again, we communicated to them in mid-November that we would be opting instead for the refund. At this point we were sending the emails not only to the person who was our original contact, but to another contact we found within the company, and their general contact email address.

A couple of days later we received confirmation that the refund would be processed. However, weeks passed and no refund was received, or any correspondence from them – we chased by email in the end of November, and beginning of December, and received no reply.

We called in mid-Dec, and the person who spoke to us was very polite and prompt to reassure us that the refund should have been done and would be sent shortly. At that point we were willing to accept the refund but contract them again after allowing time for the said supply chain issues to be sorted out.

No refund had been received by early Jan 2022, when we called again and spoke to the same person, who showed surprise and again reassured us the refund would be done immediately. We asked (for the second time) if they had all the information needed for the refund and this time were asked to send them our bank details by text, which we did after the call.

In mid Jan, since there was still no refund, we decided to email them one last time before reporting the issue to the relevant regulating entities. This time a different person answered very promptly, and after sending them our details again, the reimbursement was finally made within two days of this last email – and an email sent to confirm it. An apology was offered, but no reason whatsoever for the delay, or any sort of compensation (would interest apply had this been a delayed client payment?).

This was clearly someone with respect for the client, and much better customer service skills – which we appreciate. However, by then it was too late to repair our business relationship, and not only have they lost us as clients, but also we cannot recommend Energy Store Dorset to anyone.

Maria Sullivan

Not A Great Experience unfortunately ...

Poor Service and communications being the main factor' untrustworthy and it goes on!!

Avoid Like The Plaque! *

There are Plenty of Other trustworthy Companies to choose from!

Alice Jeavons

Very happy with the service recieved from Dave
Very informative, knowledgeable gave us all the info we needed over the phone