Entice Energy - Mansfield

Entice Energy: An Overview

For individuals and businesses seeking a reliable energy supplier, Entice Energy presents itself as an option to consider. Located at Ransom Hall South Ransom Wood, Mansfield NG21 0HJ, United Kingdom, and reachable at 3304030040, the company operates primarily within the United Kingdom. This document will provide a detailed examination of Entice Energy, outlining its specialties, location, customer opinions, and overall characteristics to assist potential clients in making informed decisions.

Specialties: Entice Energy’s core business revolves around supplying energy services. They focus on providing electricity and gas to residential and commercial customers. While they maintain a relatively modest online presence – currently lacking a dedicated website – their operational focus remains squarely on the delivery of energy products and related services.

Location and Contact Information:

The company’s physical address offers a point of contact for inquiries and potential service arrangements. The provided telephone number allows for direct communication with Entice Energy representatives. The absence of a website, however, necessitates relying on other channels for information gathering, such as Google My Business reviews and potentially direct phone contact.

Customer Reviews and Ratings

Entice Energy currently holds 21 reviews on Google My Business, reflecting a significant level of customer engagement. The average opinion is a 2.3 out of 5 stars. This indicates a mixed customer experience, with a considerable portion of feedback suggesting areas for improvement. It’s crucial for prospective clients to carefully examine these reviews to gain a comprehensive understanding of the company’s strengths and weaknesses from the perspective of its customers. A detailed breakdown of the reviews reveals recurring themes related to customer service responsiveness, billing accuracy, and the overall value proposition of their energy plans.

• Positive Feedback: Some customers have praised the straightforwardness of their energy plans and the ease of setting up their accounts.
• Negative Feedback: A recurring concern is the difficulty in contacting customer support and the perceived lack of prompt assistance when issues arise. Billing discrepancies and perceived high prices were also frequently cited.
• Neutral Feedback: Several reviews simply expressed a neutral opinion, indicating neither strong satisfaction nor dissatisfaction.

The Google My Business reviews provide a valuable real-time snapshot of customer sentiment. It is recommended that potential customers diligently read these reviews to assess whether Entice Energy aligns with their specific needs and expectations.

Characteristics and Key Considerations

Entice Energy’s operational model appears to be focused on efficiency and potentially a streamlined approach to energy supply. The lack of a prominent website suggests a deliberate strategy – perhaps prioritizing direct customer interaction or a more targeted marketing approach. However, this also limits the accessibility of detailed information regarding their tariffs, contract terms, and sustainability initiatives. Further investigation, likely through direct communication with the company, is recommended to fully understand these aspects.

Potential Advantages

• Potentially Competitive Pricing: While customer reviews suggest inconsistent pricing perceptions, it's possible that Entice Energy offers competitive rates depending on the customer’s energy consumption and location.
• Direct Customer Service: The absence of a website may lead to more personalized customer service interactions.

Potential Disadvantages

• Limited Online Information: The lack of a website hinders access to comprehensive information about the company’s offerings.
• Mixed Customer Reviews: The average rating of 2.3/5 necessitates careful consideration of customer feedback before committing to a service.
• Customer Support Concerns: Recurring complaints about customer service responsiveness highlight a potential area of weakness.

Overall, Entice Energy presents itself as a viable energy supplier option, particularly for those who value direct communication and may be willing to invest the time in researching their offerings independently. However, prospective clients should proceed with caution, considering the mixed customer reviews and the limited online information available. Contacting the company directly to discuss specific requirements and address any concerns is strongly advised.

👍 Reviews of Entice Energy

Christina D.

1/5

I switched to Entice Energy but decided to cancel the following day when I contacted my previous supplier I was told I would be changed an exit fee.
I then get a bill for £54 from Entice Energy £15 was for late payment which I knew nothing about.I have since cancelled just hope I don't get anymore bill's off them.
I'd just like to say I'm a pensioner.
I can't help thinking I've been ripped off.

julia L.

1/5

I first went with entice on gas only, small company great customer service. Since they started supplying electricity, and nothing but trouble. Kept doubling my dd despite property being empty. I have switched BUT they now owe me money , took a dd when they shouldn’t have. Told me I had my gas meter changed when I hadn’t. 2 months later still having to call snd chase my refund. Endless excuses which are tedious but still holding onto my money. Think carefully before giving them you business . And entice get your act together!

Angela W.

1/5

I changed to them last year as the prices were good, I was told by them my Direct debit should be £60 I always paid £116 and know I use more in the winter and it tallies out, they left it at £116 then I received an email to take it down to £100, again I telephoned and said to leave it at £116, then I had an email asking for my direct debit to be increased to over £200 I was in contact with a lovely woman Wendy, she explained that my bills are quarterly, even although I give readings every month and to ignore this, she would write notes on my account as the system would catch up I’ve been called twice this week by a man regarding my outstanding bill, the last three months my readings show that I’ve used only around 200 units I have never been harassed and contacted so much by a firm… stay well clear!!! I’ve emailed Wendy twice this week with no response from her, perhaps she’s left her employment and is now working for a better company

Janet S.

1/5

Worse company to deal with they phoned me asking me to swap to them only £8 cheaper than my what I'm paying.i asked him to send the information by post to look at before I decide then within a few mins of the phone I phoned straight back .changed my mind I phoned up to say I didn't want to go with them ive decided to stay with my supplier it was different bloke that answered so he said do you want to cancel then I said yes. Heard nothing no more as I thought it was sorted as my supplier got on touch with me as they had got in touch to say I want to go to them and I told them I'm staying with them so they said they will put a stop on them taking over. In the JANUARY as well as my supplier they took out separate electricity and gas which I have the Duel.What was so maddening it was £12 more than I'm paying my supplier not £8 less.phoned both of them to ask what was going on Entice said ohh they only stopped one not both I said it was a duel tariff so why did you take both then.your wrong they were cancelled get in touch with my supplier. They did in Feb I got my money they took back for both of them.not played them a penny since my supplier has been taking money for both. Now today I got a letter from them telling me I owe them money in short if I don't pay up straight away or it will go on my direct debit which I don't have one with them that was cancelled in January after they took the money they shouldn't have.can any one tell me would you go with them I'm glad i didn't I just wish they'd leave me alone.i owe them nothing. They keep giving me excuses which contradict what they say and what they do.

Ina R.

1/5

I would most definitely not recommend Entice. My bill started at £35 a month which was fine. It then shot to £80 a month - and this was for a 1 bed flat with no central heating or hot water. Customer service was shocking. Avoid at all cost!

BRYAN S.

1/5

Hi everyone. Keep away from this company. I also charged to another serplier. And they have refused to give me my money back. I have been waiting for over 3 months I am a pensioner and need the money. They owe me £280. Now they will not answer the phone or my emails. I think they are on the verge of going bust

Julie F.

5/5

I've been with Entice Energy since 2016; No issues and much cheaper than British Gas. Never left on hold and their small friendly team can't do enough to help. I would whole heartedly recommend their services.

Andrew R.

1/5

Worst energy company I've ever been associated with. Poor customer service and slow to respond to complaints. Switched 2 months ago and still awaiting my refund as paid by monthly DD and credit on the account. DEFINITELY NOT RECOMMENDED. Would give zero stars, but doesn't allow to post without at least 1.