E.ON UK plc - Coventry

Matthew Thorndale-Finn

BUYER BEWARE! Switched away from Eon after little more than a month. Despite a smart meter, Eon BILLED ME FOR UNITS I'D ALREADY PAID PREVIOUS SUPPLIER!. 222Kwh, nearly £50! Photos attached below prove it. I sent a copy of previous suppliers statement to Eon and they still blame each other. Nobody has written back. Phone lines often down due to technical issues. Why do they make it the customers problem to do all the running around, it's your error, you should fix it!.

Roger Hindle

trying to get usage data is like getting blood from a stone! whilst cust service appear to be helpful, the requested data never arrives.
smart meter is no help at all to a customer as E-on do not release the associated data

DES ex Diver

What a complete shower of a company. Won't answer complaints. Make demands, threats and divert comments to a cul de sac of nowhere. Call centre in SA are there to mug you off make no mistake... Move your supplier. Send them into oblivion, as don't deserve to trade in the UK.

Mark Coleman

This is a copy of my third negative review on Trustpilot within so many weeks because they are so shocking, they respond here and that's as far as it goes. I complete the details requested and then hear nothing. I pity anyone who has to deal with this company following the passing of a loved one. They are the most disgusting company I have ever dealt with!

Update...They have responded by saying they have sent emails which are flagged as read, well they are not read by me and I have nothing in my junk folder!

David K (Dave K)

I thought I had made a good decision by choosing E.ON who say they are a Which trusted trader and I felt that E.ON was a well-respected brand. Little did I know how my customer journey was going to go.
Since I had this experience, If I had 6 words to describe this I would use “They don’t know what they’re doing”.
My customer journey began with a Solar enquiry via the E.ON website where I scheduled a video appointment. Prior to the video appointment I got an email asking me to take a load of photos and when the appointment was scheduled the advisor showed up later than expected. Then with the finance advisor I had to chase them up as they were also late.
After paying a £5000 deposit and signing up to have 6 solar panels and battery storage costing me just over £10’000 the level of customer service fell off a cliff.
When I had questions, they would take days to get back to me. Their contact centre was understaffed and could only “send an email to that department to get back to you”.
The surveyors’ skills were poor, they told me I could not have my install the way I wanted it and after agreeing a compromise they then contacted me and told me that the kit would have to go outside the house.
After speaking to the manufacturers technical support I was able to establish that this was absolute rubbish and that I did have enough room in the original location to have the kit installed and also I found out that they had put down on my install an isolation switch at the cost of £80 which I was then told that I didn’t need and as a result I had to request that they refund this.
When I raised several complaints due to the lack of response or install date, they also took a considerable amount of time to get back to me and 4 months down the line I find out that E.ON subcontracted my work to a company which is NOT a Which trusted trader, is not an MCS certified installer and still could not give me an install date so after questioning this I didn’t get a satisfactory response so I had to cancel my order due to the breach of trust and irrecoverable breakdown in the relationship between me and E.ON.
So, after all this rather than providing me with a prompt refund within normal banking timescales they are forcing me to wait 21 days for my refund of my deposit which has left a really bad taste in my mouth.

Alex William

I am a disabled E-on next customer when I first went to this company I asked about a smart metre and in-home display, I told e-on that I had a smart which belong to British gas and also told E-on there wasn't an indoor display with the meters which e-on answered me by telling me they would sort it out when I come over to e.ON. since I've been with e-on I had to send my metre each month themselves. since I put a complaint in with e-on the smart metre and also I was told I had to buy indoor display.
On the 18 April 2023 I was told that's if I wanted a display I would need to buy one because they do not give out displays if the smart metre in the house is working. What makes me laugh after I got off the phone with e-on I got a text asking me if we nail it sadly I'm one of the customers that's saying no

Rick

Appalling company to deal with. Keep taking money from bank account as they say there direct debit system have a problem this has been going on since august 2023 and still going. I WONT GIVE UP ON THIS SAD SORRY COMPANY

dangriff12

Avoid like the plague. They won't read their own smartmeter and will charge astronomical estimated amounts then correct the bill ignoring the installation date of the meter. It's basically a scam. If anyone knows the best way to take them to court to prevent time wasting let me know.