EPC Improvements - Chelmsford

Daniel O'Connor

I've been working with EPC Improvements since June last year to have an in-roof solar solution installed into a property I bought back in February - they were incredibly patient as we waited for our chain to complete and kept in regular contact throughout.

Once we moved into the new property in February, EPC Improvements attended the property very quickly for the survey and within a few weeks the final solution was designed and delivered.

Everyone at EPC Improvements were fully committed in terms of their customer service and approach, each a credit to the business.

A big shout out to the following people for going above and beyond to get us over the line:

Fraser - for brilliantly handling the initial contact and conducting the survey - whilst also taking a bit of time to throw in a bit of dog training when he visited ! 🙂

Kai - Excellent forensic analysis of energy usage data and providing design and costings promptly, attending site to ensure suitability and taking almost never ending calls from me to help with all my questions.

Neil - Brilliant Organization of the teams that were responsible for the deployment of the solution and keeping in contact when any very minor challenges presented themselves.

Steve - Excellent delivery of all the internal electrics required for the solution and thanks for the input relating to my battery questions.

Nick - Excellent, super fast delivery of the outside works, including stripping and relaying of the roof tiles and deploying the solar panels as per the design.

Dimitri - for the unending energy and enthusiasm supporting Nick in getting the outside works completed and for being probably the happiest person I've met in quite a while!

The back office team for the timely turn around of issuing the energy export information to enable us to set up our outgoing tariff with Octopus.

The ladies on the phones who always took care to ensure I was routed to the right people when I asked, taking messages and even helping to ensure skips and scaffolds were removed before Easter.

Thanks again to you all - I was sitting here wondering when the last excellent customer experience I'd had, it must have been so long ago I can't think of one off the top of my head.

Look forward to speaking to some of you again when we get started on Phase 2 - battery installation.

D and K O'C.

Alastair Cameron

EPC Improvements are very professional and easy to deal with. Finding the right company when installing/moving to new heating and renewable tech can be a minefield; the EPC team from sales, through installation to maintenance and admin are an ideal choice, friendly and reliable.

Joe Oldak

EPC did a good job fitting a heat pump and cylinder in a tight space, which has been working great for a few years.
I've found their communication to be excellent throughout the quoting/installing/servicing.
The servicing is thorough (if maybe a bit expensive?) - checking the heat pump itself and all the various bits of plumbing.

Derek Sanders (DEC)

Customer focused; delivering excellent service and high quality installation. Had been let down by my previous installers; EPC configured an Air Source Heat pump and associated peripheral equipment that was correctly sized to meet the heating requirements for my home. Installation was completed in under two days by professional engineers
Would highly recommend EPC Improvements.

hijab gem

I had a terrible experience with EPC Improvements. I hired them for solar panel installation and battery storage, but the process was a nightmare. The solar panels were installed incorrectly, leading to inefficiencies. The battery storage system malfunctioned within a month, and customer service was unresponsive and unhelpful. The heat pump they installed was noisy and ineffective. Their promises of improving energy efficiency were far from reality. Avoid this company if you want reliable and professional service.

steve wiggs

I asked EPC to help me understand if an ASHP would benefit me, as I searched for an alternative to a standard gas boiler. This started with a survey to see what the heat requirements were and to see what would work. The intro meeting was very informative and all my questions were answered by the very knowledgeable engineer. I then received quotes for the works which I asked them to proceed with. We had a few false starts due to equipment delivery problems (thanks to covid) but once started the implementation was completed in a week. The implementation by Ben and Scott was very neat and I was impressed with their work ethic and attention to detail. Now its all finished and even though it -7 outside I have a nice Green solution for heating and hot water and a warm house. I would recommend EPC for anyone considering an ASHP

roger price

I can not recommend EPC Improvements enough. Right from survey, planning and execution of installing my air source heat pump everything went like clockwork with no problems. All the work, including replacing all the radiators, was carried out in a neat and efficient manner. Extremely pleased with the end result.

Jonathan Meenagh

Excellent. Brilliant installation and servicing with EPC - can't recommend them enough for solar, heat pump and underfloor heating.