EVIOS plc - Bedford

Scott R.

AVOID ANDERSEN A2 chargers!

All was well until EVIOS acquired Andersen, since then there has been no app support at all. They have been tinkering with it and changing things around releasing version after version that don’t fix any of the issues to the point where the ability to schedule charging is non existent. As soon as the time is reached for charging to commence the schedule ends and the car fails to charge. This has resulted in having to manually set the unit to charge outside the charging window at a much higher cost. It has caused such charging anxiety, not knowing if the car will be charged or not by the following morning, which is now consistently the case.

The charger is now effectively dumb and has no smart functionality at all. Save yourself 50% of the cost of one of these and get yourself something much more reliable. I have a 5 year old Pod Point and an EO Mini at another property, used daily and both have been totally faultless in that time and are half the price.

The beauty of these chargers really is only skin deep!

Matthew S.

A very mixed bag of feedback regarding my Andersen EV Chargers experience. (Evios are the owners of Andersen)

Whilst my initial contact with Andersen's customer service was a positive one, the following discussions have been more than disappointing.

I'm currently renovating a house and wanted to pre-run the electrical cables from my fuse board to the charger locations, the 1st chats with Andersen were helpful & they gave me great information about what cable to select.

However the good news stops there.

Andersen's installation scope specifically states that it includes 15meters of cable as well as associated time & labour to run that cable as part of the installation costs. Given that this work had now been already done, I asked Andersen to remove this cost so I could place an order.

The sales person who I spoke to took this to his senior management who wouldn't budge on this and refused to remove this from their costs. Effectively demanding that the customer pays for something that they won't be doing.

The very definition of paying for nothing!

This raises a massive red flag to me that money comes before common sense & customer service.

What will they be like to deal with in case of a fault with the unit? Will they do anything, they've already shown that working with customers is not their priority.

Massive red flags & I've walked away. I'm definitely not paying a company to do nothing!

James M.

I had an Andersen A2 charge point install booked shortly before the news was announced they were going into administration. Within one week I was contacted by EVIOS to inform me that I could still have the charge point fitted and they’ve already booked my new installation date. Very impressed with the service so far considering the situation.

Heather H.

Our car charger stopped working and after a troubled start, a lovely, lovely chap called Keith came to fix it.
He truly went above and beyond. So polite, friendly and incredibly knowledgeable.
Such great service. He was a breath of fresh air and now the charger is back to working properly again. Thankfully.

Jeff S.

Great provider of charging equipment.

Paul K.