Exchange Utility - Bury

Address: Athenaeum House, Market St, Bury BL9 0BL, United Kingdom.
Phone: 8009777000.
Website: exchangeutility.co.uk.
Specialties: Energy supplier, Business to business service, Utility contractor.
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible parking lot.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 3/5.

Location of Exchange Utility

8009777000

Exchange Utility, located at Address: Athenaeum House, Market St, Bury BL9 0BL, United Kingdom, is a well-known energy supplier that specializes in Business to business service and Utility contractor services. With a Phone: 8009777000 available for inquiries, Exchange Utility has made it easy for potential clients to get in touch. Their website, Website: exchangeutility.co.uk, provides comprehensive information about their services and offerings, making it a valuable resource for businesses looking for energy suppliers.

One of the standout features of Exchange Utility is their commitment to accessibility. They offer a Wheelchair-accessible entrance and Wheelchair-accessible parking lot, making it easy for everyone to visit their location. With 53 reviews on Google My Business, Exchange Utility has an Average opinion: 3/5, indicating that they have received mixed feedback from their customers. However, it is important to note that individual experiences can vary, and businesses should do their own research before making a decision.

Exchange Utility's services are designed to help businesses manage their energy needs and reduce their utility costs. They offer a range of solutions, including energy procurement, bill validation, and energy management, to help businesses optimize their energy usage and save money. Their expertise in the utility industry makes them a valuable partner for businesses looking to manage their energy costs effectively.

In terms of location, Exchange Utility is conveniently located in Bury, United Kingdom, making it easily accessible for businesses in the surrounding area. Their commitment to accessibility and customer service makes them an excellent choice for businesses looking for a reliable and trustworthy energy supplier.

Reviews of Exchange Utility

Andrea David

1/5

This company are crooks . They switched me from a good deal to British gas at 4 times the price. And wont respond to my calls. Dont trust them. They just want commission

Peter Bailey

5/5

I have been using Exchange Utilities for several years for our church energy supplies which are relatively complex. I have been very pleased indeed with the service provided by EU - responsive, efficient and good integrity. They have saved me considerable time and provided good deals for our church. Highly recommended.

Susan Window

1/5

I asked E.U. to phone me back at 9am which they did very promptly. The lady confirmed with me that she was working alongside my electricity company and required my supply number before she could give me alternative estimates/quotes for other companies. I refused to give this info as in my mind if she is working alongside a company they should already have it. Was then told that she couldn't help me without the number and the call was disconnected.
NOT EVEN 10 MINUTES LATER she called me again saying that she had obtained my supply number and could now give me the new information!!!!! Gobsmacked is the only word I can think of without being rude. If I could give no stars I would.

CCGH

1/5

Very disappointed in service received by the Exchange utility team and Lindsay Keggin. Over two weeks for prices, excuse after excuse, given verbal prices but not sent through in black and white as requested. Called several times was told they would be sent in "two minutes" as of yet I am still waiting (forty minutes have passed so far)

It is frustrating as you give the information over in good faith for it not to be followed through on. Rather ,lied too, stalled on and are left chasing people from pillar to post.

I was told at 2:30pm I would need to move on prices before 4pm. I put my day on hold to do this only to be let down badly with no communication from Exchange Utility. I again had to chase Exchange utility for an explanation. I found every dealing with the team disingenuous, vague and uncertain. I was continually on hold while simple requests were checked, even the case when speaking with the Manager Sarah Doyle who then had to check with her manager.

Very poor.

James Heaver

1/5

SCAM.
This is a barely legal scam. They pretend to be your current supplier to get you to sign up for a contract through them.

DO NOT IN ANY CIRCUMSTANCES DO BUSINESS WITH THEM.

Re their response below.

I don't know how they've found my call in particular, without my phone number, and still havld the call recorded 3 months later.

I think it's pretty clear that not only do they lie on the phone, they have also lied in their response.

Jonathan Friedman

1/5

Rubbish after sales service. 8 emails and 3 telephone calls to solve an incorrect price problem. Still no action 12 months later. Find another energy switch service. Exchange Utility is useless. I warned them that I would send this complaint, They just dont care!

Mayank Patel

5/5

Special mention to Tori who was brilliant from the moment I got I touch. She was incredibly helpful without pestering and seemed genuinely interested in my needs. Exchange made it very easy to get a better energy contract.

Anne-Marie Wilcock

1/5

I've been harassed today about our churches Eon plan being up for renewal next month when in fact we only renewed with British Gas through Exchange Utility last month. I'm still awaiting the paperwork for that! Online British Gas account seems ok though.
Exchange Utility on't seem to know what they're doing and make you doubt what plan you actually have!
I won't be using them again to "organise' anything even if they claim to be cheaper they are not worth the hassle.