Fidelity Group UK - Henley-on-Thames

Address: 14 Station Rd, Henley-on-Thames RG9 1AY, United Kingdom.
Phone: 8008406800.
Website: fidelity-group.co.uk
Specialties: Internet service provider, Business to business service, Energy supplier, Software company, Telecommunications service provider, Telephone company.
Other points of interest: Online appointments, Onsite services, Wheelchair accessible parking lot.
Opinions: This company has 10 reviews on Google My Business.
Average opinion: 3/5.

📌 Location of Fidelity Group UK

☎️8008406800

⏰ Open Hours of Fidelity Group UK

Monday: 8:30 AM–5:30 PM
Tuesday: 8:30 AM–5:30 PM
Wednesday: 8:30 AM–5:30 PM
Thursday: 8:30 AM–5:30 PM
Friday: 8:30 AM–5:30 PM
Saturday: Closed
Sunday: Closed

Overview of Fidelity Group UK

Fidelity Group UK, located at 14 Station Rd, Henley-on-Thames RG9 1AY, United Kingdom, stands out as a versatile company offering a wide range of services. With a dedicated phone line at 8008406800, stakeholders and customers can easily reach out for assistance. The company's online presence is robust, accessible through their fidelity-group.co.uk website, where potential clients can learn more about their offerings.

Specialties

Fidelity Group UK excels in several key sectors:

Internet Service Provider: They offer reliable internet solutions tailored for businesses.
Business to Business Service: Their B2B services are designed to meet the specific needs of corporate clients.
Energy Supplier: Providing energy solutions is one of their core business areas.
Software Company: They develop and provide software solutions to enhance business operations.
Telecommunications Service Provider: Their telecom services are well-regarded in the industry.
Telephone Company: They offer comprehensive telephone services to their clients.

Other Points of Interest

Fidelity Group UK caters to diverse client needs with:

Online appointments
Onsite services
Wheelchair accessible parking lot

These amenities ensure that clients, regardless of their physical abilities or preferred service mode, can access their services comfortably and conveniently.

Opinions and Reviews

Based on Google My Business reviews, Fidelity Group has garnered a decent level of appreciation from its customer base, with an average opinion score of 3/5. Testimonials highlight their accommodating and kind staff, particularly praising Kiree for her efficient problem-solving skills and timely arrangement of solutions.

Recommendation for Potential Clients

For anyone considering Fidelity Group UK for their business needs, it's worth noting the company's strong service orientation and customer-centric approach. The positive feedback suggests a high level of customer satisfaction, especially regarding their support and service delivery. However, it's also a reminder that no company is perfect, and there's always room for improvement.

Given the comprehensive range of services and the company's commitment to accessibility and customer service, consider reaching out to Fidelity Group UK through their website to explore how they can support your business. Whether you're in the market for internet services, energy solutions, or telecommunications, Fidelity Group seems well-equipped to address your needs. With their online and onsite services, transitioning to their expertise could be a seamless and beneficial experience. Don't miss the opportunity to upgrade your business with Fidelity Group UK, a company that clearly values both its clients' experiences and the importance of being accessible and accommodating.

To get started, visit their website at fidelity-group.co.uk and explore their services in more depth. Contact them today to schedule a consultation or to inquire about their services tailored to your business requirements.

👍 Reviews of Fidelity Group UK

Marie

5/5

I’m very impressed with Fidelity Group for how accommodating and kind they have been whilst assisting me. I would recommend them to any business looking to upgrade their telecoms.

I’d like to thank Kiree in particular for her efficient problem solving and arranging solutions in good time.

Overall very pleased!

Gary S.

1/5

Just a customer warning about this company.

We were clients of this company since 2016 until 2023. Fulfilled our contract with them and served notice to terminate January 2023.

During the seven years we have been with them we have experienced over and in parts very poor service. The soft phone app Horizon that they use is quite honestly shocking.

So, now after 7 months after termination we receive a Letter Before Action for approximately £2,500 alleging that our termination is defective. Even though good notice has been communicated and they received it because we have email evidence that they received it.

If you are considering dealing with this shambolic company then be aware and understand how they operate. Old school sharp practice and deploy all sorts of tactics to keep you paying even when they know you want to leave and have served them good notice under their own terms

Their account department’s favourite phrase is ‘we’ll get back to you’ nothing gets resolved. Their service is also well below the service we now have in place Yeaster.

William G.

5/5

I wanted to take a moment to express my genuine satisfaction with the telecom services provided by the Fidelity Group, particularly under the dedicated guidance of Jenny, our account manager. From the initial consultation to the ongoing support, Jenny has been a reliable and knowledgeable partner in navigating our telecom needs. Her understanding of our unique requirements has been instrumental in tailoring solutions that genuinely work for our business.

Fidelity's telecom services have proven to be exactly what we needed – reliable, efficient, and seamlessly integrated into our operations. The innovative solutions suggested by Jenny have noticeably improved our connectivity, contributing to increased productivity within our team.

What truly stands out is the level of customer care provided by Jenny. She's been responsive, attentive to detail, and proactive in addressing any concerns that arise. Her commitment to ensuring our satisfaction with Fidelity's services has made this partnership truly enjoyable. In recommending the Fidelity Group, it's not just about the services – it's about the people behind them. Jenny's exceptional account management has been a key factor in our positive experience.

Thank you, Jenny, and the entire Fidelity team, for your genuine dedication to customer satisfaction.

Multicultural R.

5/5

Craine has been excellent, he has been persistent supportive and did everything he could do to get the job done.

Well done Craine

Ravi Arora Director Multicultutal Richmond

Andy H.

1/5

Constantly harassing us for business despite requesting they stop.

Jamie C.

1/5

Do not sign up to these their internet is terrible and there is zero support!! Do not put your business in their hands, they are a joke. Every week we’ve had issues within them over 12 months, it’s at a point where we have to take legal action to leave them

Alex P.

1/5

Another unhappy customer - avoid this company as much as possible.

Saloni S.

5/5