Finn Geotherm - Attleborough

Susan C.

I was very impressed with Finn Geotherm in their installation of my ashp. From the start, I found all the people I spoke to at Finn Geotherm really helpful and professional - I was never talked down to or blinded by ashp-technical-speak. I know of a few friends who have gone this route of having retro heat pumps fitted and there is not one of them that reports a good experience. The Finn Geotherm people working at my house were all really friendly and polite, respecting that they were in my home. They were confident and knowledgeable in the work they were doing. I was kept informed all the while and they showed great attention to detail, including sending me all the documentation I might ever need, properly recorded and stored. My house now is warm all over and unlike the previous electric boiler, I can afford to run the heating. I am so relieved with this result.

Shelagh O.

I have been very happy with the service I have received. The company responded very quickly on the occasions I had problems and explained everything in as much detail as I wished. Very pleasant, knowledgeable engineers. Recommend highly and thank you.

abby B.

Finn Geotherm installed our air source heat pump 3 years ago. I couldn’t be happier with it! From initial survey to installation and annual servicing the team continues to show excellent professionalism and friendliness at every encounter. My house is the perfect temperature and I always have plenty of hot water all year round. Thanks FGT!

Nikki O.

Highly recommend!
I recently moved into my new build property that has an air source heating system. From the minute I moved in the heating wouldn’t work and kept cutting out. The developer didn’t have a clue how it worked and the installers were not interested at all, so being completely stuck I called Panasonic who gave me Finn Geotherm’s number. From start to finish they have been so professional and knowledgeable. It can’t be easy taking over someone else’s installation, but they found the problem, rectified it and it’s now running perfectly. Thank you again.

James R.

Having just bought a new house, we were conscious that the boiler, although working and serviced every year, could fail anytime. We were also running low on heating oil, so had to make a decision on whether to keep going with the current oil fired boiler and purchase more oil, with the risk that the boiler could potentially die any day, or consider alternatives.
Having considered an Air Source Heat Pump and been referred to Finn Geotherm by another company, we absolutely have no regrets over our decision to go with them.
Firstly, fantastic comms with Jude who was professional, on time and explained everything when surveying the house. Jude provided a thorough report and at no time did I even think that I was being upsold. Pleasingly, there were no radiator upgrades needed and, in fact, as the house was so well insulated, they reduced the size of the heat pump, saving me money! So trustful for sure.
We were very fortunate to have a cancellation, bringing the installation forward by about six weeks.
We had daily texts from the team to let us know they were on their way, which was reassuring. Geoff and his colleagues were brilliant. Yes, there was quite a lot of disruption, with carpets needing to be lifted and floor boards cut, which initially was concerning, but when all was done the house was left in such a good condition. My wife was impressed, which says a lot!
If anyone said to me, who would you recommend to install an ASHP, I would 100% say Finn Geotherm. Every part of our experience was top notch.
I did also look at alternatives, including from our electricity supplier, but their quotes were nowhere near competitive.
So we saved money, had a fantastic experience and ow have a lovely, cosy warm home which is costing us about £2 per day to heat.
What more could we ask for. Thank you to the whole team. You have all been stars. 🌟

Peter L.

When we contacted Finn Geotherm we were immediately impressed with their friendly service and efficiency, with an initial estimate produced over the phone, followed by an onsite survey. All our questions were thoroughly and promptly answered and the whole process was completed in less than 2 months.
All of the admin, grant applications, permissions and certifications, were done for us and we were kept informed of each step by phone and email throughout.
The installation team were very personable and equally efficient, worked tidily, keeping us informed of progress at each stage of their work.
We are really pleased with the service and professionalism. Also our ASHP is working so smoothly, running our underfloor heating together with lots of hot water.
Highly recommended

Lucy W.

Our installation was not very straightforward, but Finn Geotherm were extremely helpful throughout and patient with us while we sorted other issues out. We are delighted with the heat pumps, the house is cosy and warm even in the coldest conditions (-6 overnight!) and we are using much less energy than we were with our gas boiler. It is great to feel that our carbon footprint is much reduced.

Both the office staff and installation team were brilliant, always happy to answer questions and very responsive. The installation is very neat and tidy, the pipework is a work of art!

Rod G.

From the installation of our ground source heat pump to the servicing of the heat pump Finn Geotherm have been thorough, knowledgeable and professional. We have received exceptional service from Ian Wallbank and his team on our journey with this amazing Lampoassa which was recommended by our Finnish daughter-in-law. Thank you Finn Geotherm for being there.