FirstFix Heating - Wallingford

Michael I.

Chris did a brilliant job on our Air Source Heat pump.

The system had been installed when the house was built three years ago. The installer had not done a good job. A combination of this and a faulty heat pump meant that the system would shut down every time the outside temperature went significantly below zero.

The original installer came out on several occasions and didn’t resolve it and it would shut down on a regular basis.

Our experience of air source heating was not good.

A couple of weeks ago at the weekend , when it was minus 8c the system died. We tried calling the original installer who did not have emergency cover.

We found Chris through local enquiries.

He came out and found that the heat pump was defective. He dealt with the manufacturer and helped get them on the case as the heat pump was still just in warranty. He got that resolved. He spent some time liaising with the manufacturer.He came back out and retuned the system and took the time to explain and show us how to get the best out of the system.

Chris has great diagnostic skills and took the time to keep in contact on several occasions to make sure all was well.

For the first time in three years we have enjoyed warmth with this system and not felt fobbed off by technicians who would talk at us.

Great diagnostic engineer, great service, really nice guy.

Terence M.

Had a gas boiler service by Chris at First Fix heating.
Great chap. Really knew his stuff with the system. Not only did he do the service, he found a leak in our expansion tank on the hot water system. And also optimised the boiler for us to be more efficient.
I cannot recommend First Fix heating and Chris enough. Really excellent work.

James T.

Chris responded very quickly to a call for a boiler problem. He guessed on the phone what the problem was and came the next day to fix it, bringing the spare part with him. It was all sorted in about half an hour. I simply can't fault service like that.

Jon B.

Without doubt the best plumber we’ve ever had. Since install, our underfloor heating had never worked in quite the right way, but after a few hours Chris had it balanced, working more efficiently and within 24 hours the house was toasty warm. He’s a wizard. Why can’t more tradespeople be like Chris

Mark G.

Superb service, quality and value.
After 30 years our old boiler finally gave up the ghost. Chris came around that evening to provide a quote. He took great care in looking at the current system and advising on appropriate updates. All were sensible and as we had anticipated.
Chris started work immediately on the Sunday and was totally professional throughout. Chris takes great care in his workmanship, is very clean in how he works (blankets down/covers on shoes etc.) and completed many little additions as part of his work that meant the overall job is perfect.
We now have a silent and highly efficient boiler (Viessmann - look them up) with a perfectly balanced system. All the rooms are at an even temperature and easily controlled.
We couldn't recommend First Fix Heating more. We are delighted with the heating system and all done at a very reasonable price.

Mike A.

Chris is by far the best heating engineer we have ever come across. He's the type of engineer that doesn't fix an issue and leave but takes the time to explain what happened, why it happened and what he did to resolve it - providing ideas and helpful advice too. Really refreshing and very impressed with his outstanding service!

Lu P.

Very good service. Chris came out to me on Christmas bank holiday promptly and fixed my boiler. professional , Helpful and offers advice and tips, I will be sure to use FirstFix Heating again. Reasonably priced too.

Stephen F.

Chris form FirstFix Heating has carried out work for me several times over the last few years and I can’t recommend him highly enough. He has recently installed our boiler & unvented heating system and his workmanship is the best I have seen (I have previously used several companies over the years).
Chris has an incredible knowledge of heating systems and his work ethic ensured the job was completed on time.