Flex Eco Services Ltd - Seaton

Peter Rhodes

With so many special offers for solar installations all over the socials, I went to Which? to help narrow down my choices. There were three companies I invited to quote, and chose Flex Eco because they had the best combination of price performance and experience installing my chosen Solar Edge equipment.

The entire experience was positive with an initial home visit to gauge the scale of the project, good listening and problem-solving to tailor my configuration to my personal needs and really helpful suggestions and advice about the whole process, including the export to grid complexities - more of which later.

Matt organised his team of 4 (2 electrical, 2 roofers) to arrive a day after the scaffolders had been. All 3 sets of trades people were polite, professional, courteous and conscientious. In addition, the team of 4 from Flex Eco were really creative in coming up with solutions about optimal equipment siting as well as re-purposing existing materials on site to save time & money.

My configuration includes 18x panels, inverter, 10kW battery, home backup, hot water controller. All of this is controlled from a simple app and I can choose from multiple usage profiles to maximise my solar consumption - especially impressive during the summer. Aside from a fault with the Solar Edge home battery which Flex Eco replaced (took a week from reporting the fault to having a fully working system), the system has been working brilliantly and is hugely impressive in generating energy. I have lots of fun watching how little energy I have to consume from the grid and enjoy fine-tuning my consumption based on the amount of sunshine available. On good days I am able to fully charge my car and the home battery to be self-sufficient over night.

The paperwork process for securing approvals from National Grid to install the system and then be able to export excess energy has taken longer than I expected - although I've done very little of it since Matt and Shaun do all the work there for me.

Now I am in the process of switching electricity providers (waiting for them to install a smart meter) before getting onto a new set of tariffs: day time, night time (charge the battery more cheaply) and export (they buy back my excess solar). Looking forward to really making the system pay for itself once that's all in place.

Great job Flex Eco, highly recommended.

Lesley Oats

After mentioning I was interested in getting solar panels installed, Flex Eco Services Ltd were recommended to my by a local builder I rate. Said builder had been recently working on a property where Matt and his team from Flex Eco Services had installed a system, and was impressed with all aspects of their work.

That was enough for me to make contact and enlist Flex Eco to install my system. There was no hard sell but all my questions were answered before agreeing on the set-up that was duly installed.

All the employees of Flex were knowledgeable, professional, friendly, considerate and helpful. I was left in no uncertain terms that I could contact them with any potential issues.

I am over the moon at the savings I've made with having the system installed and wouldn't hesitate to recommend this company if you're considering having a system installed yourselves.

Jeffrey Stocks

We contracted Flex Eco Services to design and install a solar Photovoltaic system on our house roof. Matthew Horne undertook the design in consultation with my wife and me and we signed the contract which included a detailed design brief. The installation went smoothly and was completed on only one day. The installation team worked diligently and ensured that the overall look of the installation was neat and unobtrusive, both inside and outside the house. They are a local company to where we live and we would not hesitate to recommend the company to others if asked about our installation. I regarded the price to be competitive and would give the company 10/10.

Millimetre Mark

Excellent Service. 10/10. Flex Eco Services installed optimisers to our existing solar panels, as well as a battery storage system. For about a year I spoke to a lot of companies, I asked a lot of questions, I took my time, but I kept coming back to Flex Eco Services, they were the only company, out of many, that gave me honest advice, they did not employ the hard sell method. The site visit went very well, done in a day. The team of three were polite, professional and industrious. I felt they took pride in doing a good job and I was in good hands. I heartily recommend Flex Eco Services

Mark Phillips

I originally was going with a nationwide company to do my solar install, but after some issues with them I found Flex Eco. Not only was Shaun extremely professional during his quote visit, he had no issues answering my questions. On the day of the install I found both their roofers and electricians to be top notch.

I had an issue with my batteries after the install (not Flex Eco's fault), I contacted them at around 8PM and they were with me at 8:30AM the next day to fix it. (Thanks Finn!)

These guys care about your installation, provide great pricing and after care support, as well as great communication throughout.

Stan Roberts

Last week Flex Eco Services installed solar panels on the roof of our house. The cost was competitive and the time from quotation to installation was a matter of only a few weeks. We live in an old house so the installation process provided challenges. The problems were overcome speedily and professionally, particularly those issues encountered by the Company's electicians. Of particular note was the excellent communication skills of all the staff who kept us informed of progress with a very positive attitude. Having experienced this first-class service, I have absolutely no hestitation in recommending Flex Eco to anyone wishing install solar panels system.

Michael Lawrence

After asking locals who they had used for their installations, I found Flex Eco Services were the clear winner. Matt has been extremely helpful throughout. We already had solar at one location but no storage. Another location was without anything. Matt was able to quickly work out what was best for each site and estimate for the works. He is such a decent chap that there was no reason at all to look for an alternative supplier/installer. The work was booked in and the installers were excellent and stayed until all the WiFi connections were established and working correctly.

If you are looking for a professional installation at a decent price on time, I think you’ll find Matt and Flex Eco Services hard to beat.

Some photos are from each location. Hope it’s not confusing. Install date was mid Feb, and the results are already great. Hoping for more bright sunshine any time please!

Lisa JOYNER

Matt was very informative and helpful throughout the installation from pre to post. The two engineers who carried out the installation were both considerate, professional and helpful also.
I highly recommend Flex Eco Services Ltd. I am very pleased with my solar battery investment.