FloEnergy - Hoddesdon

Kumar Jayaram

Worst after care service. Had mine fitted in 2021 and when things started to go wrong they claimed their workmanship lasted a year and if I needed a visit, I needed to pay £222.00 for a visit. Those who installed between 2023 -2924 beware and future people needing them to install ask the right questions and seek citizens advice bureau

I G

Had my panels installed a year ago and they work fine, install team managed to break a roof tile and instead of replacing it tried to use some flashing to stick it together and moved it to another location on the roof in an attempt to hide it under the panels, when they finally came back to replace it they brought the wrong tile so I ended up sorting it myself.
The electrician had to fit a consumer unit as there were no spare spaces on my one. The electrician found a used and damaged plastic one in the back of his van so fitted this which is not acceptable and not up to current code. A year on and they still haven’t been back out to swap it or complete my install paperwork. They are ignoring my calls, emails and WhatsApp messages which is poor considering I still have 1k to pay when they complete this

Yes I’ve tried the office number and this goes to voicemail with a message left. The WhatsApp is the business owner Alessio and it’s the mobile number on your Facebook page

now 2 years on and still not sorted, now they are just ignoring emails. Look at the photo of the shoddy consumer unit they fitted for the panels, this is the condition it was found in in the back of the van and clearly old and used. Not safe at all, a real fire risk. This is what they find acceptable when you are spending thousands.

Robert Neave

I found FloEnergy by searching through the MSC website for accredited solar PV installers. I contacted 10 companies and got quotes from 5. Of those 5, FloEnergy were by far the best at responding and advising me on my options in terms of number of solar panels, type of inverter and batteries. Although they were not the cheapest of my 5 quotes, FloEnergy had the best turnaround time from order, to surveyor to installation. The installation went smoothly and Jason, the electrical engineer, was a really nice guy, patiently talking me through my ignorant questions. Following the install FloEnergy continued to be in contact with me over the weekend to check my system was functioning properly - above and beyond service. All in all, fantastic service from a great, family-run business. Thank you.

Anthony Birtwistle

Rip Off Prices & Poor Follow-up Customer Service / Response
They cold called me to offer to do a system check. Salesman arrives, not an engineer & emphasises that my inverter would not be lasting much longer and it should be replaced. He offered a price followed by the best absolute price. I foolishly accepted the offer before researching correct costings. He then sold me 3 batteries at the best price possible! Installers arrived promptly to install the system, but their placement of equipment was untidy and also left the property with both the high voltage isolator switches not screwed up. Documentation for the inverter was also not handed over. The next morning, the system tripped the breakers and so they had to come back to fix the problem. They also improved the placement of equipment & sent over a link for the missing inverter manual which was not for the inverter that they installed! To date, I have not received the correct documentation. Customer support was very basic and no apologies were ever given. I decided to research the cost of the equipment which they had installed and received like for like quotes which were substantially lower than what I had paid for both the inverter & batteries.
I challenged them on their prices & they said the companies did not offer all the guarantees and protection that they were offering, plus an annual service. Even so, there should not be a difference of about £3,000!
I recommend anyone who uses this company to first get information of the equipment that they are quoting for & then research like for like quotes to avoid being ripped off like I was.
I feel stupid and very annoyed with myself for trusting this company and allowing them to rip me off .

Rachel Mellen

Tried to con my mother into buying services she doesn't need. The company claimed to have taken over a contract from the liquidised company that had installed the panels and came to do a free 'voltage check'. A man came to the house who had clearly no training and knew nothing about electric. He did not plug into the inverter, but was able to say it wasn't working properly and needed updating. He also took a voltage reading from a socket and claimed the voltage of 248v was too high, which is within the normal voltage range for the UK and is nothing to do with the solar panels. Also, tried to sell a roof sealing service, obviously this will not help the solar panels work better. Luckily my mother did not fall for his scaremongering. She said to the man that her daughter was an electrician and she would speak to her first; the man from FloEnergy ran out the house and did not send the report to her like he insisted he would. Obviously realised he had been found out.

jan kuiper

I would not use this company. I needed a simple check of the setting of our solar thermal power system (after this company installed a new trip valve 3 years ago) I was charged £250 call out charge up front.
Nobody turned up at the agreed time. Not even a polite phonecall
The appointment was going to be rearranged. But again no one phoned back.W have this year been without solar heated hot water.
The response from this company was that I used another company between them fixing a new trip valve and the non-functioning of the system which is not true and appears an effort to cover up the lack of service

paul graham

Phoned these guys up after being constantly let down by Eon and their sub-contractor Solar Style from June,, within ten days from phone call these storage batteries were installed and working on the 23rd very quick turn around , hassle free and very professional customer service,installer polite and knowledgeable
,very neat and tidy installation [see attatched photos]excellent service from FloEnergy

R

Service was fantastic. I was contacted by the company for a maintenance review of the system. I was then asked by the representative that attended my home after the review if I would like to see quotes of the recommendations that they suggested. Once I saw the prices I was very pleased because I’d received numerous quotations from other companies also. I went ahead with what I was quoted and 3 days later my system was up and running again at its full potential. I’d previously bought a battery from a company I won’t name because what I’d call them might be frowned upon….. Flo energy when the installer came fitted and set up my battery properly which the other company failed to do previously.
Very please with the service and will be recommending to any friends that ask. 10/10 from start to finish.