Fusion8 Ltd - Milton Keynes

Ka K. Y.

I am in the process of installing some solar panels with Fusion 8. During the last 6 months, communication was poor. Staff followed my case had left, and no one know what was going on. Nobody can tell me the number of solar panels that can fit on my roof. they told me if the installation got wrong, they could refund me, but I have already lost fate on this company.

Graham L.

Four months after our date of order, and a three month install time of a basic system of 6 solar panels and an EV charger, and after paying in full, we are still waiting for our MCS certificate and DNO letter. It has not been a good experience with Fusion-8 and I would recommend they are avoided. Fusion-8 were given a large volume of work from the West Berkshire "solar together" scheme but were clearly unable to fulfil the work in an efficient manner due to lack of staff.

We had nine scheduled electrician visits over 3 months which included 5 total no-shows (and we were only called twice out of those five to let us know), one visit where the electrician turned up to say he didn’t have time to do the work(!), and one where he just screwed something in the wall and left! The end cable routing isn’t what was asked for – strangely straight down the middle of an exterior wall. The final electrician generally did a good job but still left the EV cable across the fuse board so it was no longer possible to close the cabinet (I had to unscrew the whole board and move cables to resolve after he left).

We have been left with damaged/broken tiles on the roof from the work, and the roofer claimed he had replaced broken tiles (he hadn’t as he came with wrongly sized tiles that didn’t fit but didn’t want to own up to that!). The roofer had 3 scheduled visits, which included one no-show, as he had to make a return visit as the ordered bird protection wasn't delivered. The scaffolder didn't come on the scheduled day either and arrived the next day without notification. If you can't work from home you would have to take over 2 weeks leave just to be around for all the appointments!

Despite asking no advice was given on the CT clamp needed for the solar system, which was delivered after the installation. I installed this myself after checking on-line. I also had to set up the configuration for the data logging with Solis as this was not configured by Fusion-8 and no guidance given - which might be difficult if you are not at least slightly technical. No support is provided by Fusion-8.

The communication from Fusion-8 was almost non-existent for a couple of months and only seemed to pick up when they were desperate to get the invoice paid despite the work not being completed. After payment of the invoice my messages are getting ignored.

Fusion-8 claim to be MCS certified (which requires them to issue a certificate with 10 days of the solar system being commissioned), but I have now waited two months since the system was commissioned and requested this multiple times but had no response.

nigel W.

An excellent company to deal with and I am very pleased with my Solar Panel installation.
From the first enquiry I sent to the company right through to the final hand over and all the paperwork processing, everyone one at the company was very friendly and most helpful patiently explaining everything and following the installation through to completion. The project manager was meticulous in his demands from the team for the solar panels to be installed to the highest standard.
I would not hesitate to recommend Fusion 8.