GC Business Finance - Manchester

Tom

Do not use this company for finance!! I have been chasing GC Business Finance since March 2025 for a detailed breakdown of my account including payments made, interest accrued and balance outstanding.

Spoken with them on at least six occasions in the past 2 months and they are unable to provide the information, stating a Manager needs to look into it and it's an ongoing case, basically the same response each time I call. However no managers are available to speak with any time I call them.

My loan term finished two months ago but apparently I still owe them money, but they can't explain why! They say that I should just keep paying until they're able to get around to providing a detailed breakdown.

Honestly, I have never experienced such incompetence from a company.

Sacred R.

I personally had a very good experience with GC Business Finance. But my loan was sorted via The British Business bank who helped me with my business plan, and after a few weeks and amendments, they facilitated a start up loan with GC. From the moment it was approved it took around 7 days for the funds to hit my account and I am now on my way to getting started thanks to British Business Bank and GC Business Finance. I can not speak on behalf of others, but for myself it has been a pleasure.

Others mention the wait times for calls if you have problems, but all you need to do is press 1 on your keypad and you stay in line and they call you back. As I say, I was told the wait time would be 100 mins and the automated service advised me if I wanted I could get a call back by simply pressing 1, it read back my number and in less than an hour I received my call, no issues, staff very friendly.

I will say this, I emailed them recently and they never replied to the email.

If any problems arise in the future I will update, but for now, I am happy.

David L.

Absolutely disgusting trying to contact to pay off a fee of 80p and cant get through to any phone line to make payment, waited over a week agon for 1hour30 mins and phone kept on saying it was 24 minutes for the next operator, then I opted for the call back and guess what not one call back, however I have received various letters and emails so far and have tried again for the last two days. hopefully I can pay off my 80p Debt and stop receiving these letters. Absolute disgrace.

Leon

UPDATE - Finally got through after 46 mins on hold today and Liam was extremely helpful. Thanks

We’ve tried 6 times over the last 4 days and still no way of getting through to them. Having to email and wait 3 days for a response. Absolutely terrible for small business owners

mitch M.

Awful company... as many other comments read I was recently sent a default notice despite paying. Currently unable to even get through as every number either says line busy or can't connect.. the whole thing feels very scammy to me and I'll have no choice but to get the financial ombudsman involved, avoid like the plague

Gfteam W. W.

We have an enterprise loan, had one missed payment as they failed to change DD instructions! Paid missed payment online & they continue to ring, send letters but ignore all emails. Joke of a company avoid any start ups loans.

Helen G.

I would NEVER recommend this company. Ive recently recieved an email saying my account was in arrears (it is not) and no one will communicate with me about moving forward. They have a complaints policy, but no way to enact it.

John W.

An atrocious company to deal with if you are not in the market for borrowing money. If you want a new loan they are happy to answer the phone, not if you have an existing loan, or like me wanted to verify the last payment.

All I wanted was confirmation that my business loan had reached the end of its term and payments would no longer be taken. On two seperate occasions I was left dangling at the end of the call for over 45 minutes.

Not so if you want to get a new loan. Then you get an answer within 90 seconds. For all other enquiries you get an answer in less than 3 minutes but they are unable to help at all and can only transfer you to the payments enquiry line.

I would stay away from this company when and if you have a choice of which company will manage your start up loan.