Good Energy - Chippenham

Hugo G.

Too bad you can’t give no stars. I had a business account with GE for at least 15 years. I have never dealt with such an incompetent billing department in over 35 years of trading. The customer service department is appalling too.

Use Ecotricity instead, who are actually greener, cheaper and competent.

Anna S.

I am very keen to support green energy companies but I have just realised that they are still charging me vast amounts of money per month despite me being in credit by well over £1000! I do think it is important that as well as being green a company should apply their ethical standards to their customers too and consider reducing as well as increasing payments. I urge customers to check their accounts with Good Energy.

Lucy T.

The customer service at this company is an incompetent disgrace. Their bills since January have been beyond confusing - so much so that even the customer service representative I spoke to on the phone in March couldn't explain the numerous different and contradictory charges over a two-month period. Emma Errante, a 'billings specialist' (why it's acceptable that I would need a specialist to understand my own bills is already indicative of the problem) also totally failed to explain clearly and succinctly why I was being overcharged one month and undercharged the next, when I send accurate meter readings every month. In my exasperation, I even emailed the CEO and the COO, Francoise Woodward and Nigel Pocklington. Twice. Well, they absolutely wouldn't stoop to responding to a grubby little customer banging her head against the wall dealing with their useless employees. Disgusting negligence and snobbery that really exposes the true values of this 'ethical' company, one which shows zero consideration for the ordinary person trying to manage their monthly finances in the midst of a cost of living crisis while being totally unsupported, if not sabotaged, by wildly varying and inaccurate energy billing. I suppose why on earth would Francoise and Nigel want to bother with something as unseemly and beneath them as that. Nigel is happy to be interviewed on the Today programme though - he definitely has time to offer that level of service to the undeserving and lowly public. How gracious. I shook my fist at the radio for the pure hypocrisy of it.

Having thought I made my grievances clear and closed the original complaint on the condition that I would only ever be charged according to my readings (which I provide regularly as clockwork), this month I am back to square one. Last month I was billed 31.45, and this month it's 203.22! because - apparently - I was in debit last month. BUT HOW? I hate this company. The employees are at best incompetent and at worst stupid. The leadership are ignorant snobs. Stay away from them. There's bound to be a green energy company out there that actually knows what they're doing so that their customers don't have to suffer for the privilege of trying to use more ethical sources of fuel.

Maria L.

Scam Alert! Bad Energy ( Uk registration 03899612 ) trying to bill me 1200 pounds for two months consumption of a single occupant. A-90A5A5DA
I am contesting it legally. And refused to pay the full amount. This company is unethical and desperate for profit. Ombudsman seems to be gaining traction with them. Be aware that They have changed names a few times. UNIT ENERGY LIMITED 05 Jun 2000 - 29 Jan 2004
WRE TWO LIMITED 26 May 2000 - 05 Jun 2000
UTILITY LINK LIMITED 21 Dec 1999 - 26 May 2000

Adam M.

Terrible company - avoid
Incompetent
Poor customer service

I switched to Good Energy because I agreed with the way in which the company produces the energy it supplies. However, having been with the company for a few years, I would not recommend it to anyone.

When I switched to Good Energy, I agreed a monthly direct debit for around the same amount I was paying with my previous supplier. As far as I was aware, my bills were accurate and being collected correctly. However, after around a year, I received a letter from Good Energy informing me that they had miscalculated my bills and were immediately raising my direct debits by more than double the amount I was paying!

I phoned the company and agreed to repay the most I could possibly afford.

After this, I regularly phoned Good Energy in order to provide meter readings and review my direct debit. Every time I phoned Good Energy, I was informed that I could not reduce the amount I was paying. Confused, I asked Good Energy to clarify what tariff I was on and they informed me I was on their most expensive option. Why had good energy not informed me of this? Every time I had phoned Good Energy in order to try to reduce my direct debit, the company asked me if there was anything they could do to help... Not once did they inform me what tariff I was on or suggest switching me onto their cheaper tariff, something which would have actually helped.

In summary, Good Energy were incompetent in that they completely miscalculated my bills. They then passed the cost of this mistake onto myself. Good energy then demonstrated extremely poor customer service, neglecting to inform me that I was on their most expensive tariff for months, despite my frequent calls attempting to reduce my direct debits.

Abi B.

I've been with the company for 3 years and have found their prices to be fairly comparable to fossil fuel companies. In the climate crisis, one of the biggest changes an individual can make is to switch to renewable energy in the home and Good Energy have always made this really easy for me.

I've called with queries a couple of times and never have to wait to speak to an informative and professional person. They've always called me back when they said they would and made any refunds for over payments promptly.

James S.

I’m sad to write this review as I’ve been with Good Energy for many years and have three different energy accounts with them. They used to have a high customer rating but I see Which? now says "Since being included in the survey in 2016, the firm has dropped from second place, to 10th and finally to 19th last year."

I’ve been trying to transfer another supply to GE and it’s currently six weeks late with no-one able to properly explain to me what is happening or when it will be resolved (the old supplier confirmed they are ready for the transfer to take place).

Customer services are sympathetic; they seem helpful and log issues on the system but their notes never seem to get picked up or dealt with by the relevant people. If it’s not dealt with very soon, I’ll switch to Ecotricity, who are also fully renewable and have higher customer ratings.

Alfie S.

Moved into a property supplied by Good Energy. They were charging me 3x my current rate for the few weeks before my switch away.

I had to call them to resolve an issue and spent 45 minutes on hold listening to how great their CEO is...

I don't care about your CEO Good Energy. Don't treat people waiting on hold as a captive audience for your marketing! Shameless behaviour really for a so-called "ethical" company.