Mags
1/5
Hugely disappointed.
Moved into my home with security cameras already in place. All I had was a card with Go-Secure phone number and email. They came out to set it up but wouldnāt provide instructions to help me on my way. I since discovered the Apps have guides for setting my preferences but Go-Secure controls the permissions.
This whole set up is unbelievably in the control of Go-Secure with me having no ability to set my own preferences on the Apps and camera views in my own home. Iām completely dependent upon them for all help, even the simplest of things. The time on the cameras are patently wrong and that is pretty much always (currently more than an hour out). I donāt have the permissions for the simple things I need and they repeatedly refuse explain why.
After months of asking for help/advice and getting nowhere, I cancelled my D/D and informed them of my reasons. I was told my emails went into their spam folder with one obvious exception since they quickly responded to the one when I told them I cancelled. The email address I used was on the card they provided me.
Stephen gave me an assurance he would make it work for me going forward if I restarted my D/D. I believed him. I asked again if there was any legitimate reason I canāt do simple things like change the time on these cameras. Within weeks of being reset, they are out again. I wish Iād spotted the sheer avoidance to answering this.
In the last year I asked for help/advice twice. Nothing got done. That tells me I have zero chance of anything far less the simple things I could do myself.
I phoned in October and asked for a simple setting to be changed to protect the contents of my shed. I wasnāt even aware this area wasnāt covered and I get no notification if anyone helped themselves. It is a simple process on the App to move a line back a few yards but the default forces me to ask Go-Secure. Stephen told me it would be done remotely that day. 6 months later, still not done.
On 8th April, I asked for help/advice with a few things, including a reminder of the help I requested in Oct last year. On 16th April I was told I should get a response that day. On 26th April, I gave up and cancelled my D/D for the second and final time. Then Stephen tells me heāll do these things, including what I asked for last Oct, but only if I restart my D/D.
It really bothers me that when my requests are ignored, I complain and the default response is to send someone out. What for? Why the need when this can be done remotely in a matter of minutes? I donāt need a visit. I do need them to explain why I cannot have the very basic permissions I need to use to use the Apps I already have. Iām tired of the gaslighting to avoid answering direct questions about this and feel so demoralised that I fell for this so many times. If there is a legitimate reason, why not just tell me.
Iām now seeking a different company to take this over. Iād reasonably expect to be paying for a company to handle the bigger issues, not my basic App preferences. There are people who set these up to run themselves. I prefer to pay a company but I need a company that works on my behalf.
Stopping my D/D has changed nothing as I still have the same nothing I had while paying them. However, I no longer need to waste my time and energy asking for help or advice that never comes.
