Green Motion Glasgow Airport - Paisley

Willem J. K.

The pickup and drop off at the airport is perfect. Allister handled our pickup and rental, all worked great. We did take a video and photos of the car on pickup.
When returning the inspection was very thorough and they sit find a small scratch on an already scratched bumper. They charged us £530,- for a small bumper scratch. Luckily we had an insurance, maybe the amount s high because of insurance. Well for is this was ridiculous and close to criminal. So take lost of picture on pickup and be sure to get insurance.

Never again for us...

Niazi F.

BEWARE! Do not use this business unless you are prepared to photograph/video EVERY SQUARE CENTIMETRE of the vehicle bodywork and interior, including parts not visible except from above and beneath, before driving away.

At point of hire we received what we thought was helpful service from Conner. He advised us to photograph/video the front, back and sides of the vehicle, which we did.

On return, after an incident-free hire, a different staff member inspected the vehicle and 'found' a scratch on the underside of the front bumper/skirt of the car. It is impossible to see the scratch from a standing or even crouching position, so it was not shown in the walkaround video we had made in accordance with Conner's instructions.

This business charged £444 for that scratch alone. The scratch is not visible on reasonable inspection, would cost nearly nothing to repair (the bumper needs repainting due to other scratches anyway), and will probably never be repaired.

No member of staff was willing to believe us when we said that there had been no incidents during the hire, or to consider the possibility that the scratch had been missed on inspection prior to the hire, or to propose a more reasonable way to resolve the situation.

Melissa

Straightforward and very friendly customer service. Allister explained everything clearly and made us aware of our insurance policy and liability, without being too pushy. He also upgraded our car for free. Very kind and accommodating!

Tyla O.

If I could rate this zero stars I would. Dodgiest company ever! First red flag, they tried to get us to review their company upon pickup rather than after drop off. We read reviews online when we arrived that had a common trend of attempting to charge people for scratches that were already on the vehicles. The guy who served us said the car had no scratches at all so my partner went outside and checked himself and found 3. Took the man back outside and videoed himself showing the guy the scratches for evidence. The car was great to drive and was comfortable. When we dropped off the service was incredibly slow - we waited 25 minutes for anyone to check it and the place was not busy. The guy who checked our car tried to charge us for a scratch on the front bumper, they didn’t have any evidence that the scratch was there before we got the car - how can you charge us for something you have no evidence of? Thankfully WE had evidence that this scratch was already on the car so they were unable to charge us. Then the guy tried getting my partner to sign something but wouldn’t let him read what he was signing. My partner repeatedly asked to read it and make sure that he wasn’t signing to say he caused the scratch - the guy insisted that it wasn’t and that it was to say we had returned the vehicle - so he signed. It wasn’t until they dropped us at the airport that we received an email with confirmation that they would be charging us £400 for the scratch - very calculated I would say as we had to check-in for our flight so couldn’t go back to confront them. We called and were rudely hung up on 3 times before someone could give us assurance that the money would be refunded. Honestly the whole company is a shambles and the people that work there are incredibly dishonest and rude. Overall wouldn’t recommend this company to anyone, they’re a bunch of scammers!

Josh B.

Totally shocking experience where we were in the waiting room for about 20minutes where everyone that came in was refused a car. One person because they didn’t have a credit card, one person because they didn’t have a physical copy of their driving license, one because of them not having a physical copy of their passport, and the list goes on. It’s a terrible scam where it seems that they do their best to be difficult, and to refuse releasing a car, we even got asked for marriage certificates. It was truly shocking to see how terrible the business is set-up, scamming people of their money, but how they do it with no humility or empathy for anyone they are dealing with. I think they make most of their money through refusing people cars and not giving back deposits. It is quite a comical experience in fact to see it happen as I’ve never seen anything quite as corrupt.

Lee S.

Second time using Green Motion at Glasgow Airport and once again, the experience was good. Collection and drop off to and from the airport was very smooth and hassle-free. The car hire process was straightforward. A special thanks to Allister for the great customer service - he was friendly, helpful with the luggage and just made the whole process easier. 👍

JAB *.

Outstanding service, the Mercedes vito was perfect for transporting all the family around Skye. The guys at Green motion go above and beyond to make the full process of hiring and pick up of the vehicle easy and straightforward. I would like to thank Gordon and the team for making the start and finish to our holiday one to remember. Gordon is a credit to the company and I will absolutely hire from green motion again.

SUPER J.

Over brilliant connor got us from the carpark station with luggage and was absolutely amazing. He should get a bonus and acknowledgement he is so friendly and knows how to do his job properly. Picking up his customers and great customer service. Thank you brilliant service