Heat Different - Norwich

Tim R.

So I required a retro fit of a heat pump system into an old house with old plumbing.
I wanted to discuss the best solution and all I got back was quotes from numerous suppliers for an installed system.
I had lots of questions and issues to resolve and wanted to discuss. Heat Different spent time discussing the options and we came up with a plan. Craig and team were brilliant. They use modern press fit plumbing, planned the plumbing before starting and did an excellent tight and clean install.
We had an issue with a plate exchanger, that was not performing, they discussed and replaced with Viessmann without issue very quickly, cannot ask more.
I have a Viessmann heat pump which is keenly priced and efficient. Sat here warm and cosy, I cannot recommend more.

I have added some photos through the install, to give an idea (the plumbing was installed behind a cupboard as requested by an awkward customer).

Alison P.

I spotted Craig's sign written Vans on the A11 and was seeking air source heat installation for our multiple barn renovation. I contacted them (and a few others). Craig was first to turn up, he was really professional, knowledgeable, approachable and understood that we didn't know a thing about air source. We had 3 units installed and the whole team have done a fantastic job. The installation was smooth, exceptionally neat, it works great so all our newbie fears have disappeared. I got all the paperwork through and the warranty. We love our underfloor air source heating, it is perfect, warm and easy to use.
I'd certainly recommend Heat Different and would reassure anyone committing to a change in heating it is a breeze with their team.

Sarah B.

We're newbies to heat pumps and are in the process of deciding on which brand but we're based too far away (on south coast) from Heat Different to commission the work. I contacted them after seeing they install both brands we were looking at (Viessmann/ Stiebel Eltron) and their reviews were glowing.
Even though Craig knew he wouldn't be able to tender for the work he was quick to offer and more than happy to advise us on the HP's we were considering and even looked over the quotes we'd received from our local installers to comment on. The advice he's given us has alayed any concerns we had and confirmed our choices which, in a HP minefield has given us the confidence to proceed. I can't recommend Craig enough, he really has gone above and beyond in his assistance and had we lived closer Heat Different they would have definitely won the work. Thank you!

C J. H.

Craig and the team were very helpful and efficient and worked hard to complete our installation in time for Christmas. Can't fault them!

Steve &. A. D.

Brilliant Norwich based company. High quality heat pump equipment installed, with equally good installation. Very helpful and friendly people throughout.
Highly recommended.

Mark B.

Following a recommendation, we contacted Craig for a quote for a Viessmann Vitocal 151-A. The process from quote to the commissioning went through seamlessly. The team were always polite, knowledgeable and happy to explain what they were doing and how to use the system. The site was cleared of all rubbish in a timely manner.
Over a month of running, we have achieved a COP of 4.71 across both heating and direct hot water.
More than happy to recommend Craig and his team.

Lucy G.

Craig and the team are professional, knowledgeable, skilled and efficient. They take a real pride in their work, and want to get it right for the customer and go the extra mile to do so. I would not hesitate to recommend Heat Different for a high quality install of high quality technology.

Rick P.

From inception of the project to install an air source heating system, through my own research of the market options to the eventual contract and installation, we found Heat Different professional, competitive and excellent to work with. The Viessmann product looks great too and the mobile management system makes keeping on top of the settings really easy. Overall we are delighted with our purchase and our choice of Heat Different as suppliers/installers/commissioners.