In2gr8ted Solutions - Preston

Tom Adams

In2gr8ted Solutions was one of three firms we obtained quotes from for the installation of an N-Phase solar battery. They weren’t the cheapest quote but we’d had friends receive bad service from other, cheaper firms, who didn’t have the 20 year proven track record that this one does. A trouble free installation and consistent after-sales service was important to us. So we took the plunge and , let me tell you, we weren’t disappointed. The two lads, Harry and Brendon, who installed the battery were on time, friendly and clearly knowledgeable about what they were doing. We negotiated the siting of the battery quickly and they were flexible when working round any obstacles (we needed the battery putting in a cubby hole in my study). Once complete, Brendon explained how the N-phase app worked and demonstrated it working, mentioning that there would be some aspects of the app’s performance that would take a few days to settle down.
After five days since installation we can confidently say that everything is working perfectly and it’s kinda exciting to see how the battery is drawing power from the solar panels, connecting with the grid and discharging, all in real-time.
Special mention also goes to Mark, the salesman, who negotiated a fair price, communicated promptly by text, phone and email and didn’t come across as ‘pushy’ - which so many sales people sometimes do. All in all, a top rate service and fully recommended.

Ravinder Singh

Fine company. I had Sunpower panels + GivEnergy battery installed from them. Supply chain issues caused significant delays though and as a result my Alpha battery got swapped for GivEnergy system.

The surveyor indicated that battery and invertor will be installed in the roof however when the installers came they said they will not do as this was not company policy. I did not force them either as I waited long enough for the system plus the battery was very heavy and I did not want that above in the loft. If I had modular battery like Alpha they could have been installed in the loft.

Afterwards I had an EV charger installed as well.
I am happy with their installation in general, however their communication should be improved.

Will I use them again? Yes I will.

LovingSmile UK

We had solar panels fitted to our dental surgery by In2gr8ted Solutions, they were outstanding throughout the process. Steve Harris, Assessor / Surveyor handheld us through the maze of systems available and Paul, with his team carried out the installation with tremendous skill and care. Look no further, these guys are head and shoulders, above the rest and come highly recommended.

Angela Baskeyfield

The company did a good job of installing and commissioning our solar panels and batteries however their subsequent service was poor. The panels slipped and whilst they did return once to try (and failed) to resolve the issue they then just ignored our requests for help. This was an expensive installation and I don’t think it should be a lot to ask for the panels to sit correctly on our roof.

As an additional comment since posting this review we received a welcome phone call offering to come out and resolve the issue, explaining that a new office and installation team are in place. As we’ve taken the initiative ourselves and fixed the slippage we declined the offer.

Stephen Phillips

After waiting 8 months the solar panels and equipment were delivered and installed onto our garage (40m from the house) roof area over a 2 day period.
As there was a ’comms’ issue between the inverter in the garage and the house consumer unit preventing the battery from operating properly, they said they needed to obtain a replacement part. This was done the following week and everything now works perfectly.
Whilst we had to wait a very long time, our experience of In2gr8ted Solution installation is a positive one and we have no complaints at all. In fact we are already considering asking them to fit a second 5.2kw battery.

Trisha Rollo

Terrible company. As we were having a replacement roof needed work to be done to timescale. We were promised installation within 12 weeks and stating all items needed to install were available. Deposit paid and survey completed. Was informed by surveyor that design of installation would be delivered to me the following day (never arrived) and installation would be within a couple of weeks. 21 weeks later, and my roofer and I unable to get an answer either by phone or email we had to consider that they had broken the contract. Unable to get deposit back as they have done a survey. If you decide to use this company, which I advise against, do not agree to the survey before they give you a definite installation date. If you look at other reviews I am not the only person that they have got money from without providing any products or goods for. The company want to share logs and emails. I can do the same and I have witnesses to the conversation with the surveyor and phone calls.

Mark Dixon

Great service from start to finish. Installation was completed smoothly, and the installation team was quick and tidy. The panels blend in well on the roof. Already we are seeing huge benefits from the solar panels. Our energy costs have more than halved and on sunny days the system is generating all our electricity requirements and we are 0% reliant on the grid. I would highly recommend using In2gr8ted solutions if you want a cost effective professional service. AAA+++ ?

Robin Coombs

I'm not sure if they are cowboys or just clowns. Either way they are best avoided.

I've had a month of multiple missed installation dates, I waited in for them several times only for them to not turn up and not even acknowledge this. When they did eventually come we found that the system wouldn't fit on my roof as designed. I've requested my deposit back and scaffolding to be removed - still waiting on that.

The installation staff who came were good - friendly, honest and seemed to know what they are doing. The sales and management are just incompetent. Sold me something that wouldn't work then won't respond to calls or emails once they had my order.

Avoid at all costs.