Rapid Swgoh
5/5
I had a fantastic experience with Jamie installing Fox solar panels and battery (Nov 2024). From the initial conversation, he was knowledgeable but spoke in plain English, with no sales nonsense. I had several quotes and Jamie was very competitive on price. Having discussed the installation at length with him and how he wanted to go about it, I decided he was the installer for me. Jamie is an electrician by trade (MCS registered), with family business experience in roofing, so he’s perfectly qualified for the job. Furthermore, as he’s the main part of the installation team, you’re not having to pay for what is a essentially an extra project manager.
Once I’d given him the green light, everything happened very quickly (at my request). He called in a favour with the scaffolders, which went up the next day. 2 days after that the installation was complete. Jamie and his roofer turned up at 7:30 both mornings and worked through till dark on both days. They took the upmost care in the installation. Nothing was rushed. (beware of installers claiming they can do a big install in 1 day). Jamie’s electrical work was outstanding. All wiring was very neat and tidy, so much so that the person installing my new smart meter a week later commented on ‘how good the electrician was’ that I used for the installation. In his words ‘it’s all the little things that he’s taken good care of’.
My installation design wasn’t straight forward, as I have an external garage to house the battery and extra solar panels, in addition to the house roof, which has velux. Both of the other installers I spoke to wanted to run cables along my wall connecting the garage to the house, and both wanted me to dig a small trench under a slab to run cables from house to wall. Jamie hadn’t mentioned the slab but was originally planning to run the cables on the wall. The moment I knew I’d made the right choice with Jamie during installation was when he spoke to me to say he wanted to dig up the garden to run the cables under ground, rather than run them along the wall. When I asked why, the answer was ‘because running 3 cables will look awful along the wall’. He was right. So at no extra cost, he and his labourer dug a deep trench about 15 yards from house to garage and ran them underground. This is hard work! Ask yourself how many tradesmen would want to do all the extra work, for no extra money, just to make it look better for the customer? They put all the earth back and it looked terrific. They also ran cables further underground to my smart meter rather than along the wall. It was such a good job you can’t notice any cables at all. Even in my garage, because everything happened so quickly, I’d forgot to move a load of heavy equipment when they arrived. They just moved it all without any complaint and got on with the job. They left everything exceptionally neat and tidy.
Post install, Jamie’s after sales has been fantastic. As promised, I received all the important documents (including MCS certificate and everything required for SEG application) the very next morning after installation, which was a Saturday. He continually chased the scaffolders to remove that, which came down a week later. He responds to emails lightening quick. He’s answered all my questions and called me back at my request for further support. He even sent me a battery schematic which was requested by my new energy supplier, within minutes of me asking for one. I received all non essential documentation 2 weeks later.
My new system is working flawlessly and my energy company are now paying me for my electricity exports, rather than the other way around. Jamie is a fantastic tradesmen, the best I’ve ever worked with in fact. I have absolutely no reservations in recommending him to anyone reading this. Disclosure – Before a few weeks ago I’d never spoken to Jamie before. I am in no way incentivised for writing this review but desperately wanted to do it as a small token of my gratitude for an exceptional job, well done.
Thanks Jamie, it was a pleasure.