Jelson Homes - Leicester

Joseph F.

I wouldn’t bother; prospective buyers look at another developer. Once Jelson has got your money, the aftercare is poor and they do not care. Our front inside door is seeping wood glue from the door frame and despite being a reported issue before, our 24 month warranty has expired. Yes, 24 months is all Jelson provide for its new windows and doors; great confidence in its products. “Built the right way for over 130 years”, they quote; debateable!

David

Incompetent and unprofessional. 18 months of inadequate customer service for a whole array of different issues. Whether that’s moving in to mould up the walls, completely dead lawn front and rear, head of ‘customer care’ telling us our house doesn’t come with a front door canopy leaving us to prove that it does… the list goes on and on before we even moved in.

During, the snagging process was painful. We’re 18 months in and things that we highlighted on day one still haven’t been completed. If you do purchase a house then keep all your emails about work that needs to be done. We kept everything fortunately. It didn’t help that the house hadn’t been cleaned or signed off prior to moving in. They didn’t know we were moving in! Site manager/assistant (at that time) were great. However they seem to have moved on and I don’t blame them.

Up to as recently as last week where a digger damaged our fence during works on a new build adjacent to ours, ‘customer care’ trying to see if they even needed to legally repair it and arguing the fence might not be ours in the first place and they can effectively damage their property. To realising it was joint owned, doing a substandard repair and then 48 hours later doing the same thing to my neighbours fence.

Prior to this I had a David Wilson Home. Customer care was beyond exemplary. No issues and a lovely home. Customer care is severely lacking with Jelsons. It’s non existent.

J D.

Disappointingly trying to blame the turning circle of our cars for inferior workmanship on our driveway. Nobody has come out to assess just trying to avoid it. The driveway is less than 2 years old and already lifting, our neighbours which is a mirror image of our driveway is perfect still (and they park the same way as us). Very disappointing when spending what we did on our house.

Mary E.

Will our site manager has been absolutely brilliant in getting our snags sorted and constant updates through great communication. Can’t thank him enough for all he has done to get things sped up for us and snags ticked off thus far. Since he has moved site, things have sadly really slowed down so I’m disappointed to lose such a great point of contact. Thank you Will for everything you have done for us, and in helping us settle into our new home.

Kevin E.

We found the house we liked in Feb 2019 and used Jelson's part exchange deal for our old house. The part exchange was a really easy process. Jelson set a completion date of 30th May which we told our solicitor that we had already planned to go away that weekend but Jelson weren't interested and that date was set in stone.
We viewed the house many times and no progress was being made to make it ready for us. After one of our very first visits we reported that a pipe was leaking in the cloakroom, this only got fixed a couple of weeks before we moved in but as it was left for months it has stained the skirting board.
The knowledge of the onsite sales office was poor, the majority of our questions at the time had to be relayed back to head office but then we wouldn't hear anything. Two weeks before we were due to move there was still no flooring or kitchen appliances fitted. We also spotted a leak from the towel radiator in the en suite. We passed on our concerns to the sales office onsite who again passed it onto head office.
Our introduction to the house was arranged the day before we were due to move. So we took time off work and as we arrived outside our new home there were carpet fitters inside and an internal door on the path outside. Customer care asked us if we minded coming back the following day but we informed them that that was our moving day which Jelson didn't want to move months ago. So the introduction took place walking over half laid carpets and lino and a carpet fitter wanting to screed the hallway floor. It was shocking but as we were due to move the following day, whatever we could of said or done wouldn't of made any difference to Jelson.
Moving day - Unsurprisingly the house was dirty and unfinished. A new floor had been fitted in the en suite with the towel radiator still dripping meaning we had a plumber out until 6pm that evening.
We have had all sorts of issues including a gas leak from the cooker which I was informed by an East Goscote engineer that it was the new radiators warming up!
Most of the house has had to be resealed in the bathrooms, around most windows and where the lino flooring meets the skirting as it is lifting already and very dirty.
PVC windows are damaged and really draughty (made by Jelson).
Stanley blade found in the grass on moving in day evening with children playing in bare feet. No response from Jelson.
Mice in our loft and internal walls. Jelson just put a hand written note through the door telling us to contact a pest control company. We have had to throw away a lot of belongings from the loft as it was either damaged by mice or covered in mice droppings. The site manager said he had been around the house to look for mice entry points but this wouldn’t of been possible as our back gate was locked.
We sent our completed snagging form back within a month and got a confirmation letter stating that snagging works will usually be completed within 8 weeks. We had a visit from a plumber and a electrician after about 6 weeks then after about 2.5 months I contacted Customer care to see what the hold up was, Customer care replied saying that she had passed it onto someone else? 12 weeks pass and the snagging team arrive and work through most of the list that they can. The team said I should hear from someone in a couple of weeks for an update on the rest of the list. It’s now week 17 and I haven’t heard from Jelsons. I appreciate we are in lockdown now but if Jelson had kept to their timeframes that they enforce their customers do then all of the snagging works would have been complete pre lockdown.
A tarmac company turned up out of the blue to finish the driveway, we had no notice about this from Jelson.
We love the location of our new home and we have plenty of room for us all and parking isn’t an issue but there is no quality control and very poor communication in the company.
Our house is nowhere near a reflection on the show home we viewed and going by the state of our house I can’t see how Jelson have been ‘building quality homes for 130 years.’

R S.

We bought a property off Jelson Homes in November 2023, and we have had the most wonderful experience with the company. The staff have been exceptional. Thankfully, we have had little to no issues at all, but even with the to-be-expected snags, they responded swiftly. We love our home and the quality of the build. Thank you! 🙂

Kichelle M.

Lovely homes with great space and attention to detail. Always had a good experience with the head office, We have found all the staff from the head office to the builders are all very friendly and so helpful! We would definitely purchase another home from them.

Gareth M.

Complete disregard for local wildlife and environmental impact. Jelson plan to destroy these beautiful trees, simply for the purposes of building a larger footbridge (no plans to build houses here) - The trees were suddenly marked up for destruction yesterday, without any consultation with residents about these specific plans. A larger bridge is completely unnecessary, given the path extends either direction to an easy crossing, whilst the bridge we have now is lovely and quaint (Popyfields)