Jewel Renewables - Solar Panels Specialist in Woking & Surrey - Woking

Dean Stokes

We recently had solar panels (and batteries) installed by Jewel and couldn't be more happy. The process was quick and efficient throughout and I was kept informed at all stages, and given contact details of various people should I need to contact them. The proposal was great and informed me of potential power and the installation was personalised to accommodate the trees nearby. Everything that was proposed was well justified and so far has produce more power than I was expecting (bonus). Friendly fitters from start to finish and neighbours have already enquired about a future install with Jewel. Highly recommended.

Michael Smith

The Old School, Tongham used Jewel Renewables to install an additional battery and far infrared heating and controls. Dave was extremely helpful, working around the occasional usage of rooms and delivering a first rate installation.

Luke T

Update to previous 1 star review: Planning and installation went well with no major issue however it took over 6 months for us to get the final paperwork - therefore losing an entire Summer of Solar power Export money. System has been running well throughout.

Anna Jolley

I don't often write bad reviews but feel this needs to be shared as we had such an awful experience with this company!

Firstly they lied to get us to sign up to having solar panels installed. We realised too late and the lie could cost us all the potential savings from the solar panels.

When we signed up last August we were told installation would begin in around 6 weeks and take 2 days and then we would be all sorted.
This couldn't be further from the truth - we had to chase to get it started and it took several weeks because they were so incompetent.
They measured how many panels we could have incorrectly because the chimney was in the way despite that being obvious from Google Earth.
They sold us a system unsuitable for us despite us pointing out our requirements.
They delivered the wrong solar panels.
Their team didn't have everything they needed to fit the panels.
They gave us as little as 2 hours notice of when they would be turning up meaning we had to cancel work meetings to be at home to let them in.
They often didn't turn up when they said they would and didn't have the courtesy to let us know.
They had to have things such as the fact they would need to take down scaffolding before installing panels on a lower roof pointed out to them by us.
The electrician said the battery was faulty as he couldn't get it working but he just hadn't read the instructions as my husband could see what was wrong when reading the instructions left behind.
They sent warranties for different products to those installed.
It has taken us 6 months from the installation being completed and a LOT of our time chasing them to get the paperwork required to be able to get a feed in tariff from our energy supplier.
These are not even all the issues we've experienced with them. It's been truly awful.

Rich Roberts

A really impressive team. I used them to install a 16KW air source heat pump and upgrade all the necessary radiators. It was actually a pretty big job and on reflection makes the price look very fair indeed. The engagement all the way from the initial sales call, back office administration and finally the instillation was both professional and high quality.

Kelly Rigg

Shouldn't be allowed to install Solar Systems

I will attempt to summarise but the list of reasons is extensive - STAY WELL AWAY.

- Subcontracted to team who were vocal about being less than happy to be there, didn't have correct lifting device for scaffold, didn't have all necessary materials - rude to me, grumpy, difficult. I had to project manage and problem solve for them all day.

- Had to visit 4 times to install it as they were missing bits (all different people). Install should have taken 1-2 days.

- None of them then checked the system was all connected and working as it should be.

Faults with the system:

- Battery wasn't discharging to system,
- Inverter was incorrectly programmed and nearly over-heated
- CT Clamps on wrong way round
- Wiring was untidy and secured badly at side of house (cable tied to downpipe)
-Eddi was installed visibly damaged and was using grid power
-Zappi wasn't earthed. Negligence to an absolute extreme.

Most of these issues took several visits, head scratching and me making suggestions from online forums myself for them to be resolved and all took MONTHS of chasing. I'm sure I am forgetting others too...

-Jewel blocked my phone number so I couldn't call the office, when I called on 141 or from my husbands phone it let me straight through.

-Scaffolding wasn't struck until I prompted, guys came with what looked like an under-age lad and dropped scaffold poles through my deck, damaging several places, and dropped a handful of poles on the side of our BBQ scratching that, dragging it through our side-walk way and damaging even more of the decking.

- Jewel wouldn't resolve decking for months, refused to pay out compensation, guys who came to do it said they would go get the stuff and then literally disappeared, never came back. We ended up doing it all ourselves with just enough money from Jewel in the end for the boards and a bit of paint which took us, a couple with 2 young kids, over 7 full days of labour.

- Months later our roof started leaking, a roof tile had been cracked and one had slipped completely away from the solar bracket causing significant internal damage which took months to resolve again.

They rarely knew the answers to questions about the system, misinformed me about its capabilities and the limitations of installed products, took months to resolve every issue, have refused/simply ignored requests for compensation and their MD, Steve, has actively ignored my experience entirely and to date, hasn't even apologised.

I have held off reviewing, but after 15 months, 14+ visits, 100 days chasing, countless phone calls, emails, hours of research myself - I am still left feeling like I will never trust that this system is safely installed and will be escalating this to the MCS and complaints commissions.

Cowboys, cannot express enough, don't use this company.