Jim Donnies RV Service Center - Glen Burnie, Maryland

Michael Price

Outstanding service! I needed a full awning replacement on my travel trailer. After the first repair shop completely dropped the ball, I called Jim Donnie’s and they quickly had me bring it by to get measured and get an estimate. Within an hour of the measure they called me with the estimate and we set up an appointment for the install. Dropped it off for install and it was ready less than 24 hours later. Awning looks and works great. I’ll be using Jim Donnie’s for any future work for sure.

Laura Kreis

We had excellent service with Jim Donnies RV Service. Jack was amazing. Our pop-up camper was damaged by a storm 2 years ago. It took extensive time and effort by the staff at Jim Donnies to work with our insurance company and the camper manufacturer to find the right parts to ensure our camper was fully repaired. Throughout the whole experience, Jack was consistently available for updates and ensured the camper was fully repaired. They are amazing!!! Thank you all at Jim Donnies for all your hard work!!!

Yujin Lee (Kristin)

Not the friendliest staff here...

We were here to get a certification on empty propane tank for rv shipping suggested by our shipping agent.

It took us several hours to fully empty on the other side of the road by turning on the 'bleeder valve'. When asked where it is, they asked me to look it up myself...

It costed 60 bucks to just get the certification... and will cost 10 more if you ask them to do it for you.

When asked other propane suppliers about this method of emptying, they told us it's not the safest way to do so and warned us for our safety and the surrounding. Had no choice other than this so had to risk it.

After all, it doesn't seem very professional.

Also, they were very slow working for us - waited in the shop for less than 1 hour to get them to write the certificate when we said we are in a hurry.

Robert Hernandez

Great customer service and very knowledgeable and kept me informed through all my repairs great people to deal with and work with

Dwayne Bishop

The experience with Jim Donnie's (JD) went from "sugar to $hit". My wife and I took our newly purchased camper van to this business to get some much needed work done. As we dropped it off on 5/18/2020, we described the issues we had, the biggest one being major leaks when trying to get water into the rv at both connection types. The work load was expected to last for a couple of days and when we called on 5/21/2020 to follow up, they mentioned that the leaks were fixed and that they were waiting for parts to fix other problems mentioned. Since we planned a memorial weekend getaway, we agreed that we will pick up the rv, pay for the entire service ticket in advance and bring it back for completion upon our return. During our trip, we realized that the major leaks were not addressed in full, and that JD seemingly only looked at the city water connection and associated leaks. We brought it back in on 5/26/2020, again detailing the major leaks, and after 1st saying that they fixed it, they stated that service was only done in regards to the city water connection, contrary to our expectations. They promised to fix it along with the other pending services that we prepaid for. Later that day, JD called and described to us that in trying to access our electrical shore connection, they broke the panel cover, however the mechanic said it was dry rotted and minimal force was used to get it open, which shattered the cover. This is where the whole experience went way left!Things to note: when we dropped off the rv the 1st time, there was a small screw in place to keep the panel cover shut, which they removed quick easily and forgot to return in place, so we replaced it before going on our trip. We also knew that this panel cover, though old, was NOT dry rotted and in order to get it open without accessing the screw, you'd have to apply alot of force to do so. The mechanic then said that we would be responsible for the cost of replacing the panel cover, even quoting us a price of $92. We adamantly refused to pay for this replacement, and the mechanic began a verbal confrontation about who's fault it was and who's financial liable for the repairs. The owner then came on the phone, yelling and regurgitating the same points that the mechanic stated and said that either we pay for the repairs or they can try to put it back to how it was. Though we barely got a word in during the belligerent conversation with the owner, we agreed that they would put the panel back in place to the best of their ability. My wife and I were in shock as to the manner in which the owner spoke and was discussing his tone as the mechanic returned to the call. He overheard this and thought that my wife was talking about him and started to direct taunts towards here while I'm telling him to disregard that as we weren't discussing him. He insisted that it had to him that we were talking about and continued taunt her. I interrupted once more and stated that given the tone and flow of the entire interaction, we've decided to cease the continuation of all services and pick up our rv immediately. The mechanic started to apologize and said that he was the nicest person we'd ever met and not one to engage in opposition, which was the furthest from the truth given the conversation thus far. Within 45mins of the cessation of that conversation we arrived at JDs where we were met by the owner who barely spoke at first to let us know that our rv will be ready shortly. After 5mins he returned to the front and engaged in a yelling spat with my wife and I after we opposed him for his demeanor and tone during the phone conversation. He then threatened to call the police due to our "behavior and aggressiveness". We didnt budge and called his bluff about calling that since we knew it was another attempt of intimidation on his part. At this point his tone settled down and he rang up the bill for the services performed for that day, since as mentioned earlier we had prepaid for material and labor for everything else. We will never return to JDs again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bob Ramming

Stopped in the morning, work was complete in less than hour.
Great job by everyone involved.
Back to our journey from Arizona to Maine and back to Arizona.
Thank you Jim Donnie’s

Preye Anjorin

I was unable to buy what I wanted because I couldn't wait for days, but their efforts to help out was phenomenal. Thanks guys

Brian Brennan

Great customer service easy access.