Bob Firmin
5/5
Tim and team did an exceptional job replacing our oil boiler and hot water cylinder with a Riello air source heat pump and new hot water cylinder.
Of the several quotes we received, Tim was the only person who went through the effort of completing a full heat loss survey of our home on the first visit. His thoroughness reassured us, and gave us confidence in his proposed approach.
On the week of the install, the team were great contractors to have at our home. They were neat and tidy (despite having to dig in Sussex clay!) and were happy to explain what was being done and why, and took into account our needs. Their attention to detail was very high, and things such as the neatness of the internal pipe work and quality of the insulation (properly mitred joints) gives us confidence in all the bits we can't see!
Our heat pump is working really well and we are very impressed. They installed a Homely Energy controller, and once we quickly learned to trust it (it works out the best times to run the heat pump, at the lowest possible heat output for maximum efficiency, which might be when you don't expect it to be running), during the final cold spells of early spring our home was warm and toasty, using less energy (£ electricity vs £ oil) than before.
We wouldn't hesitate to recommend Kent Heat Pumps to others.
