Leyland SDM Kensington | Decorating & DIY - London

R H.

Amazing experience. I don't normally leave reviews on shops, but I had such a great experience this morning at this Layland that I ought to. The man from the shop that helped me was extremely nice, teaching me how to use a couple of tools I was about to buy and showing me some tricks to make sure my DIY task became a bit easier. They've got pretty much anything you need, and with this lovely staff, I will surely keep coming back.

Nick S.

I had a terrible experience at Leyland that left me feeling both embarrassed and disrespected. I approached a staff member to ask for nail-in clips, and this lady responded with a surprised and confused "What?" I repeated myself, and without any attempt to clarify, she abruptly replied, "We don't sell cosmetics here."
That response was not only dismissive but completely misplaced.

After I showed her exactly what I meant, she simply said "Oh" and pointed me in the right direction. By that point, I already felt incredibly uncomfortable. Being spoken to in that tone and treated like I was asking something ridiculous was unnecessary and unprofessional.

We go to stores like this expecting to be helped respectfully, not made to feel foolish. This was a very disappointing interaction, and I truly hope Leyland takes customer service more seriously in the future.

Thomas Z.

Very good service. Vita was a very professional and helpful👍

AK A.

Very helpful customer service indeed. I was very pleased and grateful to Jade, who was very patient and kind toward me, trying to help me with my personal DIY questions. As a result, I bought what everything needed for the job at one go. Thanks again.

Liam H.

Reliable service and decent prices. A go-to store for most DIY or trade supplies.

Staff are friendly enough and have some knowledge to help people who don’t know an awful lot.

Not the easiest to park around though.

William B.

As a busy local contractor I have relied on this store for many many years. The staff were always helpful and for the size, I was usually able to find the materials and tools I needed for most jobs.
Recently, the whole layout of the store has changed, and for some reason, instead of using this as an opportunity to improve the store they've done the opposite. There is now only a fraction of the original amount of products available for sale, and of those that remain, it's mainly just the cheaper, sub-par product lines that are basically useless for the serious construction professional, yet somehow they have the audacity to RAISE the prices by two or three times. It seems they are trying to go the way of homebase and disregard their loyal customerbase in the construction industry, and shift mainly towards the less knowledgeable general public who are more easy to trick into spending money.
Now I have to drive miles away to a proper builders merchants. An absolute dísgrace.

Jules A.

Great range of items, excellent staff and they are very helpful. It's a busy shop but you have a good range of goods here. In a very good location for the area and the prices are very good. I always come by here to get things. When I have questions the staff are very helpful to answer them and prices are very good as well. Saves you time not ordering off Amazon and buying in person instead.

Olivia J.

Omar, the assistant manager, is star quality. He is well informed and very helpful. When he doesn't know something about a new product, he researches it via the manufacturers. He's alert to the customer's needs and responsive. He went out of his way to help me with supplying Bona HD floor primer.