Light Fantastic DIY LTD - Lydney

Light Fantastic DIY LTD is a comprehensive and highly regarded home improvement and construction supply retailer located in Lydney, Gloucestershire, United Kingdom. The company operates from its address at 6A Forest Rd, Lydney GL15 5LB, and can be contacted via telephone at 1594843654. While they do not currently maintain a dedicated website, their physical presence and extensive offerings make them a valuable resource for both seasoned professionals and DIY enthusiasts.

Company Overview and Specialties

Light Fantastic DIY LTD distinguishes itself as a multifaceted business, functioning as a do-it-yourself shop, a robust building materials store, and a convenient provider of delivery services. Furthermore, they specialize in the supply of electrical components, a wide selection of lumber, and essential plumbing supplies. This broad range of products and services positions them as a one-stop shop for numerous construction and home renovation projects. The business consistently strives to meet the diverse needs of its customer base, demonstrating a commitment to accessibility and comprehensive support.

Key Features and Services

Several factors contribute to Light Fantastic DIY LTD’s popularity and reputation. Notably, they offer kerbside pickup, allowing customers to conveniently receive their orders directly at their property. In-store pickup and in-store shopping options are readily available, catering to customers who prefer a traditional shopping experience. The company also provides same-day delivery for urgent needs, further enhancing its convenience. Committed to inclusivity, Light Fantastic DIY LTD has invested heavily in accessibility features, including a wheelchair-accessible car park, an accessible entrance, an assistive hearing loop, wheelchair-accessible seating, and a wheelchair-accessible toilet. The business also proudly embraces an LGBTQ+ friendly environment, fostering a welcoming atmosphere for all customers.

Payment and Parking Options

Customers can transact securely using a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. The company understands the importance of convenient parking, offering a free parking lot and ample on-site parking. The quick visit format caters to customers needing immediate supplies, making the store an efficient choice for smaller needs.

Customer Feedback and Reputation

Light Fantastic DIY LTD boasts an impressive average opinion of 4.5/5 based on 206 reviews on Google My Business. This high rating signifies a consistently positive customer experience. The reviews frequently highlight the store’s helpfulness and extensive inventory. Customers consistently praise the staff's willingness to assist, particularly when facing challenges with DIY projects. One recurring theme among the reviews is the store’s ability to stock items that customers initially believed were unavailable – often described as an “Aladins cave.” This, combined with the knowledgeable and supportive staff, creates a genuinely rewarding shopping experience.

Specific Examples of Customer Service

As evidenced by numerous reviews, the staff at Light Fantastic DIY LTD are particularly adept at providing personalized assistance. One customer recounted a situation where they were struggling to assemble a squat rack and bench press. The staff members patiently walked them through the process, offering guidance and providing the necessary tools. This level of dedicated support is a significant differentiator for the company and a key factor contributing to its positive reputation. The emphasis on helping customers, regardless of their experience level, fosters a strong sense of community and loyalty.

Location and Accessibility Details

Light Fantastic DIY LTD’s location in Lydney, Gloucestershire, provides excellent accessibility within the region. The store’s address is 6A Forest Rd, Lydney GL15 5LB. The commitment to accessibility extends beyond physical features, with the store actively promoting an inclusive environment. The availability of an assistive hearing loop and wheelchair-accessible seating demonstrates a genuine effort to cater to the needs of all customers. The quick visit format further enhances accessibility, allowing customers to efficiently complete their shopping needs.

Recommendations for Prospective Customers

For individuals seeking a reliable and comprehensive home improvement supplier, Light Fantastic DIY LTD is a strong recommendation. The company’s large inventory, convenient services (including same-day delivery and kerbside pickup), and commitment to accessibility make it an ideal choice for a wide range of customers. The helpful and knowledgeable staff further enhance the shopping experience, providing valuable assistance and support. Customers can expect to find a welcoming atmosphere and a consistently positive experience. When visiting, be prepared for a potentially expansive store, offering a diverse selection of building materials and DIY supplies. The friendly staff are always ready to assist, making the shopping process enjoyable and efficient.

👍 Reviews of Light Fantastic DIY LTD

Stephen

5/5

Always surprised when finding the exact thing I need in this Aladins cave when I pre-convince myself they wouldn't stock such a doo-dah.

Nazrin R.

5/5

So glad this is on my doorstep. They have everything and are so helpful when confused about things! I am not the best at building things and was having trouble building a squat rack and bench press. Took the screws, instructions etc with me and the lovely ladies talked me through it and I was able to pick up the necessary tools too. So so grateful for their help ❤️

lisa T.

5/5

A hidden gem. Staff are very friendly, welcoming and helpful. The shop is fully stocked with every item for DIY that you can think of. Excellent range of paints for any project,.outdoor furniture and Christmas goods in abundance.
Highly recommend a visit here.

harry M.

5/5

Great place has something for everything and if you can't find it just ask as they will have it somewhere.

D E.

5/5

A great local store with an exceptional range. Very reasonable prices and superb service. Makes shopping local a pleasure. The team are a good bunch who between them can advise on anything from painting, gardening and basic electrical. Comparable to big players like B&Q or Screwfix you'd think they wouldn't compete but they really do in both price and range.

mark B.

5/5

Such a handy place, so much in stock to save you a trip further afield.
Customer service is always great, very helpful and knowledgeable staff, always happy to share their knowledge if you're stuck or unsure.

Samantha H.

5/5

Aladins cave of everything you need, all under one roof. With parking!
And the staff are helpful and know where everything is, and knowledgeable about what things to use.
There is so much in this shop, it must take ages to learn where everything is.
I could not list everything they do. But you can call ahead and check if they have it.
I have done this before, and yes they had what I needed.
Fantastic place.

Paul F.

5/5

This is a proper old fashioned hardware/ ironmongers, with its own small yard with fencing materials sand and cement etc.

They often stock fixings and items not available elsewhere and our always worth a try, good prices also.