Livestay - Harrow

mo F.

Anyone that books these apartment is about to be scammed! I booked this on booking.com which had perfect reviews (probably bought when you think about it) & I was HIGHLY disappointed! My son had severe atopic dermatitis, secondary bacteria infection and we travelled to London for a medical appointment. We booked this for a month and the moment I stepped into the hallway I was welcomed by horrible stench from the carpets in the hall way. The entire hallway was dusty and full of cobwebs. I assumed the rooms would be better and it was pretty much the same. The smell was so bad (I’m not sure what exactly it was) but I was worried about my child having a reaction. I cancelled immediately and let them know my displeasure. I moved out in less than 12 hours and they claimed I’ll be refunded in 5-7 days. It’s been over a month now and I’m still waiting for a refund.

Unfortunately I didn’t take photos or videos of the space as I was so frazzled, alone with a sick toddler & I needed to get out of the apartment as fast as I could.

Book this place at your own risk

Anna N.

Beware of the Livestay Scammers!

I booked a 3-week stay in October with Livestay, and it was a complete disaster. The property was an absolute ruin —animal urine in the stairwell, broken glass, visible mold, and an overpowering, damp stench that made me physically ill from the first night. I managed to stay only 3 nights before deciding I couldn’t risk my health any longer and left early

Livestay offered no meaningful answer. The stopped answering my phones, and were constantly stalling and lying to me about refund. I haven’t received it to this day, as well as my security deposit.

I lost a significant amount of money and lost a job opportunity.

The cherry on top - at the end of the stay they ask to to NOT leave a negative review, because that hurts their business

Livestay is a fraudulent and will be persecuted legally by me.

Ana C. D. S. B.

My experience was one of the best, one of the best apartments I’ve ever stayed in London. The apartment is new, all furnished, it’s clean and very beautiful. Not to mention that customer service is very fast. I’ve stayed in the apartment several times and I’ll definitely come back more often, if I could I would live in it haha I really loved it. Thank you very much xx

Janith W.

I had the opportunity to stay from 14th - 23rd November 2024 at the Rutland Mews by Livestay - property, which was indeed a great place. Had the three floors - everything mentioned in the descriptions of airbnb and booking.com were present. And the hosts were very responsive. From hot water to the tiniest detail everything was picture perfect. Highly recommended for families as I even travelled with my 2 year old niece (total 6). As abbey road was closer to the house - it was indeed giving a good Beatles vibe. There were groceries and coffee shops just as you step out of the house and the nearest underground station was st. Johns wood - trust me this was an amazing experience.

Joseph K.

Would give zero stars if possible. Stayed at a place in London that had bed bug infestation, broken washer/dryer, no wifi, TV was unusable because of wifi, AC wasn't working, floor fan didnt work, water leaked from a ceiling light, check in process was broken/ old info and had to call to get updated information, almost zero customer service, no refund of any kind given, still fighting for it more than a month later.

Piotr O.

ABSOLUTE DISGRACE!

Their flat in central London (Eastlake Rd) is a total nightmare. From the moment we arrived, we were hit with the overwhelming stench of animal pee from the devastated staircase. Inside, it was even worse—filthy, covered in mould, and the pungent smell made it unbearable. The photos on the listing are completely misleading, and they’ve put up two separate adverts to hide the fact that the original listing has a rating of around 4.

To top it off, their customer service is an absolute joke. All the reviews below are true. They do indeed ask you to delete negative reviews. They stole the deposit too. Avoid this place at all costs!

ECLATER U.

The worst apartment i’ve ever stayed in. Avoid this company. They also havent refunded our £200 deposit. No heating, boiler broken so kitchen tap didn’t even work. Only one cold tap worked in the bathroom. Window didnt close. They didn’t provide a key for the balcony. Advertising a 2 bed with balcony yet we had no access to the balcony?

The place was already DIRTY upon arrival.
I’ve never seen such a thing. Ever.

Clint 7.

Scammers...unsafe for female travellers!!! I booked for 28 nights at 302-304 Westborough Rd, Southend-on-Sea. The room was on the roof. The door to the room had a window that was broken and did not close. It was not safe to sleep there. There was also a gale blowing through the door (7 degrees outside). After check-in I sent Livestay photos at 3.30pm but by 8.30pm no one had come to look at the door so I had to source alternative accommodation. I contacted Livestay the same evening requesting a refund for the £1223.88 I paid. Livestay is refusing to refund the money due to their refund policy. However, you can't refuse a refund when the room /service is not as advertised. So, now I am forced to issue a claim in the County Court Money Claims Centre.