Longton Domestics - Stoke-on-Trent

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Longton Domestics: Your Go-To Appliance Retailer in Stoke-on-Trent

Longton Domestics, located at 35a Trentham Rd, Stoke-on-Trent ST3 4DF, United Kingdom, stands out as a premier appliance store catering to the diverse needs of homeowners in Stoke-on-Trent. With an array of products and exceptional services, this establishment is a trusted name in the retail sector. The business offers a comprehensive suite of services including delivery, in-store pick-up, and in-store shopping, ensuring convenience for all customers. For urgent needs, they also provide same-day delivery and encourage customers to make quick visits to their store.

Payment flexibility is another highlight, as they accept credit cards, making transactions hassle-free. The store's digital presence is complemented by a simple yet effective website, though the exact URL isn't provided, it's likely to contain useful information about their range of products and services.

Customers who have interacted with Longton Domestics have shared their experiences on Google My Business, leaving a total of 22 reviews. The average opinion is a commendable 3.5/5, indicating a generally positive customer experience, though room for improvement is always welcome in any business.

Business Overview

Longton Domestics specializes in offering a wide selection of home appliances, making it a one-stop shop for all domestic equipment needs. Their location in Stoke-on-Trent places them conveniently within reach for many residents. The store's commitment to customer service is evident in their offering of multiple delivery options and flexible payment methods.

Key Services and Features

• Appliance Range: With a specialty in appliances, Longton Domestics likely stocks a broad spectrum of products from top brands.
• Delivery Options: Offering delivery services ensures that customers can receive their purchases without having to physically visit the store.
• In-store Services: Customers can benefit from in-store pick-up and in-store shopping, providing flexibility in how they interact with the store.
• Credit Card Acceptance: Accepting credit cards caters to a wide customer base and simplifies the purchasing process.
• Quick Service: With an emphasis on providing a quick visit experience, the store likely aims to serve customers efficiently.

For potential customers or business inquiries, the store's phone number 1782594614 is readily available. This direct line to customer service can be invaluable for those seeking immediate assistance or want to confirm product availability.

Getting In Touch

Interested parties can easily reach out to Longton Domestics using their phone number or consider visiting the store at 35a Trentham Rd, Stoke-on-Trent ST3 4DF. The combination of physical presence and online presence ensures that customers have multiple avenues to interact with the business. For those who prefer online shopping but wish to pick up their purchases in-store, the in-store pick-up option is highly convenient.

The store's approach to customer service, as reflected in the online reviews, suggests a commitment to meeting customer expectations. However, the average rating of 3.5/5 indicates that while many customers are satisfied, there might be areas for improvement to increase customer satisfaction further.

Customer Insights

The 22 reviews on Google My Business provide valuable insights into the customer experience at Longton Domestics. Positive feedback likely highlights the store's strengths such as product variety, delivery services, and customer support. However, the average rating suggests that some customers may have experienced issues or areas where the store could enhance its offerings.

Conclusion

Longton Domestics appears to be a reliable and customer-focused appliance retailer in Stoke-on-Trent, offering a range of services that cater to diverse customer needs. From the convenience of delivery options to flexible payment methods, the store aims to provide a comprehensive shopping experience. While there's always potential for improvement, the positive feedback and responsive services suggest that Longton Domestics is a solid choice for appliance shoppers in the area.

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👍 Reviews of Longton Domestics

Jamie W.

1/5

The worst place in stoke. Firstly the washing machine we bought from there stopped working within 8-9 months. Secondly the guy that came out was extremely rude, thirdly when he came out on Friday he said he will try get it done today which we were like okay fair enough, then we phoned him asking how long he huffed and puffed and said he needs to order the part which would be Tuesday the latest. We phoned up Tuesday and found out he went on holiday, it's been nearly 2 weeks now and he has our washing machine door and won't answer our phone calls.

Craig J. H.

5/5

Brilliant I've used this local business twice now and really made up with the service they always have something for the price budget you give my belt snapped on my beko washing machine I purchased from them I called the shop as it was in warranty still and they came straight out and fitted a new belt very friendly will always use this company and recommend to anyone in need thanks

mossi K.

1/5

Came to check our Washing machine over 4 weeks ago, paid him £35 and said he would order parts. Disappeared for 2 weeks with no answer. Been trying to call them every 2/3 days to ask for an update and im told i will get a call back and they never call back. £35 gone down the drain… wouldn’t waste your time and money with this company.

Julie V.

5/5

I ordered a new Bosch washing machine. The price was less than online and with free delivery . It arrived and was fitted the following day. Amazing service and staff couldn’t have been more helpful. I will always buy my appliances from this lovely firm in the future.

Lauren P.

1/5

Shocking. Very rude. Unprofessional. Tried to get washing machine fixed (just need a new door) Russel the installation guy was extremely rude stormed In without saying a word, was on the phone swareing and he nocked stuff over in the house and didn't acknowledge it or say sorry. Said we needed a new door and will order it and will be Tuesday at the latest it's now a week later and he's apparently gone one holiday, just rang up and said will ring back in 15 mins, over 2 hours later now ignoring the phone and hung up.

Zoe M.

1/5

Terrible service
2 lads installed the washing machine and in the process stated they had broken the sink.
They had infact broken the sink! They then got into their van and drove off.
We called out a plumber who was able to fix the sink (at a cost) and we called the shop wanting to be reimbursed for their admitted mistake.
Russell (who somehow “manages” the company) came around whilst my young daughter was on the sofa shouting and swearing as if we were the ones in the wrong.
Nothing has been resolved and he was EXTREMELY rude and aggressive and should be ashamed of himself doing so not only in a customers house but infront of a young child too.

I would not recommend this company to ANYONE. The service is not worth the discounted price of the washing machines.

Lorna P.

1/5

Not happy at all very unprofessional service rude ignorant and will not use again.
Washing machine bought from there broke after 8 months we had a 5 day old baby at the time .somebody called russel came out was ignorant rude and unprofessional long story short still waiting 2 weeks later apparently now gone on holiday after giving a deadline of 2 days . Is now ignoring the phone and one point he hung up

Sadie A. H.

5/5

Very happy I was advised by family member to try these...brill service very happy with my choice quick delivery installation brill....