Lords Builders Merchants - Westbourne Grove - London

Lords Builders Merchants - Westbourne Grove: A Comprehensive Guide

For construction professionals and DIY enthusiasts alike, Lords Builders Merchants - Westbourne Grove stands as a premier destination for all building and landscaping needs. Located at 119, Lords Builders Merchants - Westbourne Grove, 121 Westbourne Grove, London W2 4UP, United Kingdom, this established merchant offers a remarkably diverse range of products and services, consistently earning high praise from its clientele. The phone number for direct contact is 2072214756, and visitors can explore their extensive inventory and offerings via their website: lordsbm.co.uk. This detailed guide will delve into the specifics of Lords Builders Merchants – Westbourne Grove, highlighting its key features, location, and customer feedback.

Specialties: Lords Builders Merchants – Westbourne Grove boasts a truly impressive selection of supplies, encompassing:

• Building Materials: From timber and bricks to concrete and roofing materials, they provide a comprehensive range for any building project.
• Bathroom Supply Store: A dedicated section offers a vast array of sanitaryware, taps, showers, and accessories to complete any bathroom renovation or new build.
• Electrical Supply Store: Ensuring safety and functionality, they stock a wide selection of electrical cables, fittings, lighting, and control systems.
• Landscaping Supply Store: Supplying everything needed for outdoor projects, including paving stones, gravel, plants, and landscaping tools.
• Lumber Store: A significant supplier of diverse wood types for carpentry, construction, and DIY projects.
• Paint Store: A comprehensive choice of paints, varnishes, primers, and related products for all decorating needs.
• Plumbing Supply Store: Offering a complete range of pipes, fittings, valves, and tools for plumbing and drainage installations.

Location and Accessibility

The strategic location of Lords Builders Merchants – Westbourne Grove at 121 Westbourne Grove, London W2 4UP provides excellent accessibility for customers in West London and beyond. Situated in a bustling area of London, the store benefits from good transport links, making it easily reachable by car and public transportation. Wheelchair-accessible car park and wheelchair-accessible entrance facilities demonstrate a commitment to inclusivity and cater to a wider range of customers.

Customer Feedback and Reputation

The company has garnered a strong reputation within the industry and amongst its customers, reflected in its impressive 66 reviews on Google My Business. The average opinion is 4.3/5, indicating a consistently positive customer experience. Reviewers frequently commend the staff’s helpfulness, the quality of the products, and the overall range of supplies available. Here’s a summary of common themes emerging from the reviews:

• Knowledgeable Staff: Customers consistently praise the staff’s expertise and willingness to offer advice and assistance.
• Wide Product Range: The sheer breadth of products available is a major draw for many customers, simplifying the sourcing of all necessary materials.
• Competitive Prices: Many reviewers highlight the competitive pricing structure, making Lords Builders Merchants – Westbourne Grove an economically sound choice.
• Good Stock Levels: Customers appreciate the generally high stock levels, reducing the risk of delays or needing to source materials elsewhere.

Key Features and Services

Beyond its extensive product range, Lords Builders Merchants – Westbourne Grove offers several key features that enhance the customer experience:

• Credit Cards & Debit Cards Accepted: Providing convenient payment options for all customers.
• Dedicated Customer Service: A commitment to providing excellent customer service, with knowledgeable staff available to assist with any queries.
• Online Ordering (Potentially): While details should be verified on their website, it's likely they offer online ordering options for certain products, streamlining the purchasing process.
• Bulk Discounts (Possible): Inquire about potential bulk discounts for larger orders, optimizing cost savings.

In conclusion, Lords Builders Merchants - Westbourne Grove represents a valuable resource for anyone involved in construction, renovation, or landscaping projects. Its strategic location, comprehensive product range, positive customer feedback, and commitment to accessibility make it a standout choice in the London building supply market. We encourage potential customers to visit the store or browse their website at lordsbm.co.uk to discover the full extent of their offerings and experience the quality of service firsthand. Don’t hesitate to contact them at 2072214756 with any questions.

👍 Reviews of Lords Builders Merchants - Westbourne Grove

Mihai A. D.

1/5

After multiple visits to this DIY center, it’s clear that customer satisfaction and product quality are not priorities here.

The materials are overpriced, and the store repeatedly sells expired products—not just by a few months, but by several years.

A specific example is Repair Care Dry Seal MP Putty (290 ml), which I attempted to purchase multiple times.

I noticed the product was expired and informed the shop staff, expecting them to remove it from the shelves.

Instead, they merely checked for an alternative and, upon finding none, left the expired product for sale.

Shockingly, when I returned a week later, the same outdated stock was still available.

Even after six months, the expired products remained on the shelves.

This raises serious concerns about quality control and business ethics.

Selling expired materials—especially in construction and repair—can compromise safety and performance.

Despite bringing this to the staff’s attention, no corrective action was taken.

LD D.

1/5

Called to confirm that my order was on delivery.

I kept being told that my reference number wasn't theirs and the guy kept just talking over me as I tried to explain I had already paid.

He then just hung up on me. Rude and condescending, and apparently wrong as my order did eventually turn up.

Alex D.

5/5

Ordered two bulk bags of 20mm gravel. Price was very competitive, ordering and paying was easy. Delivery was one working day after ordering, and again was very reasonably priced and no fuss. Thank you.

J H.

5/5

Have been using them for 20 + years now I think. Always good service and good prices. Much better than rip off Travis Perkins.

Ayrun M.

4/5

Really helpful staff, really good selection of materials and tools. Just because you can't see doesn't mean they don't have as limited floor space so some things you need ask.

Jana B.

5/5

Great staff. Ordered paint over the phone and it was delivered within 2 hours. Amazing! You won a returning customer 🙂

Jon M.

5/5

The staff were brilliant, but the sandpaper was a bit rough.

Anjali K.

5/5

The guys in here are always so helpful and willing to point you in the right direction if they can’t help themselves