Magna Renewables Ltd - Runcorn

Howard Walker

Had my heat pump installed by a company that had official status. Or so I thought. Before allowing a company to I stall your heat pump check they are official installers. My bills increased ,5 fold and I had to get my manufacturer to rip it out and fit it properly. Cost me an additional £5000. Not by this company but by one of the hundreds who lend plumbers their documentation. The powers that be have been informed but refuse to do anything about it

Note that Magna are not one of these rogue companies. If you use another then check it first.
No slur on Magna implied as I understand they work to the rules and standards.
I actually wrote this on Facebook in a reply to an advert so it looks as though Google has slipped up by including my note in a review.

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catherine wood

Since having my heat pump fitted a couple of weeks ago I can honestly say that I am chuffed to death with it's performance. Right from the start when sales rep Jon visited my property to give me a quote I have found Magna Renewables to be very professional and their standard of workmanship has been second to none. Vinny, Chris and Mike certainly know their stuff and I would recommend this company if you are considering having a heat pump fitted.

Martin Abbott

The experience with Magna Renewables was excellent from start to finish. Anyone looking at a renewable project should definitely investigate this company.

The Experience
They were the only company to visit us, to describe what Solar Panels and Air-source Heat Pumps were, how they worked and how it would be different as well as were there would be no change. Other companies tried to do this over email.
From the consultation, they provided a quote which was very competitive and then a survey. The survey uncovered that some of our radiators were undersized and again the add on quote was very reasonable.

The Installation
They were respectful of our property, everything was left as found. The team were excellent, skilled and polite. As you can see by the pictures they are very neat indeed.

The Technology
We live in an early 90's house, the Solar Panels are producing about 60% of the electricity we need so far, but it has only been a month. The biggest difference is how consistently warm the house is, it's not like a gas boiler where you get to temperature and then it drops quickly. The temperature is constant. Water is hot for showers and washing, we much prefer this to the old gas combi.

So in summary, an excellent and ethical company who will tale you on the renewable journey that you can trust.

Christina van Duivenbode

Very efficient service from this company. Because I live in a very old cottage I had concerns that an air source heat pump would not work for me. The patient design guys at Magna Renewables were able to convince me. I am delighted to say that I am more than satisfied with my new source of heating (no more oil). The engineers worked very hard fitting additional pipework and new radiators. Weather conditions in December were constantly wet but they got the heat pump positioned and it was soon connected up by their electricians. All round professionalism from this company. 100% recommend.

Ellen Nyamakura

If you want some stress deal with this company. There is no after care at all. There is no one to talk to . The top man Bobby doesn’t answer calls or return messages.
They will install the pump and after that you are on your own.

Suresh S

I had mixed experience installing Heat pump with Magna renewables. I would advise get things in writing if you have been promised something that they will do. There were some delays in response this could be because they are busy at other work but as a end customer I would prefer quick turnaround.

But to be honest not all is bad there are definitely lots of positives as well. They did understand my situation and accommodated the job early even thought I have been told that they were busy and they have 5 weeks queue. The quote was competitive and best price compared to other providers (I did get a quote from 4 other heat pump companies)

Also based on the need and demand for my property they even increased the size of the water tank at the same cost they quoted for smaller size tank. The tank and the heat pump was delivered couple of days before the work started. The job was very neat and professional during the initial install. However, I have to say that they did a mistake of not laying the heat pump on concrete but after reporting they did acknowledged the mistake and corrected which I am happy with.

The installation was done but had to wait for electric work to complete which was delayed by couple of weeks. But after few follow ups they did turn up and did complete the installation.

Overall its ok and I would recommend Magna renewables in spite of mixed experience (hence 4 star rating otherwise I would have given 5 stars). I hope that I get good customer service aftercare. I have to wait and see for the winter how efficient is the heat pump.

Esmaeil Sadeghi Taghiabad

I asked Magna Renewables to install solar panels and battery storage in my property, after a few weeks waiting and at least 3 times postponing their visit finally someone came to visit the house. The technician who visited the house seemed to be expert in solar and battery systems and gave me some recommendations/option. that was last 7 months ago and I haven't heard from them again!
If they are too busy to simply give their customer a quotation for a system install that'll cost at least £12k-£14k Imagine how they will respond AFTER they get paid for the job.
Usually businesses are more attentive to their customers BEFORE selling them their products/services but not Magna Renewables!
I would not recommend this company to anyone.

Steffan Giddins

We had a great experience with Magma Renewables who installed our heat pump. The install took about a week and throughout the whole process the engineers kept us informed on progress and checked with us if there were any changes to the work they had planned for the day.

The heating was only off for a day during the changeover, which was really quick and they engineers worked a long shift to ensure hot water was ready for the kids bathtime. Highly recommended.