Medivet Godstone Referrals - Godstone

Emily V.

I was very late as I came from afar and there was traffic. They still saw us and were very understanding. Everyone was so lovely- you can tell they all care deeply about the animals. The vet, Shannon, was very thorough and kept me extremely informed.

Viktorija K.

I want to express my gratefulness to this clinic for such amazing pet care and customer service. They were very patient with our dog Bonnie and gave her all the care she needed including the little details. The previous clinic that we took our dog to told us to put her down, however when we transferred her to this veterinary clinic they treated her and said that she will be fine! Special thanks to the amazing staff, very nice and polite. The clinic also has reasonable pricing. I am very happy that I found this clinic. Thank you very much to everyone that cared for Bonnie, especially Dr John for giving her the right treatment and bringing the good news! It’s been nearly two weeks and Bonnie is already running around as if nothing has happened.

Jean C.

Would very highly recommend this vet referral they are fabulous! From the vet specialist to the reception everyone makes an extra effort to help and sort out any problems or questions.
The nurses are very helpful kind and amazing with the animals. Our dog loves them! 😀

T S.

Dr Koffas was fantastic, as always. He's knowledgeable, caring and he explains everything to you. He lets you remain with your dog during the ultrasound.
As he's doing the ultrasound, he's explaining everything to you. This is so important, as I've done an ultrasound, had to leave my dog there alone, and the report came with another dog's name, reason why is better to pay more but have a report that you know it's consisted with the ultrasound.
His report has been sent to me the day after the ultrasound, which was also great.
I really hope this clinic starts to offer ultrasound with more specialists. If they had a gastroenterologist as well, I would have done my dog's ultrasound with them as well.
Thank you Dr Koffas. 🙏

Lydia

I used this as out of hours for my dog 18 months ago. She was admitted as we were waiting on a heart scan and we we needed to put her somewhere overnight for monitoring whilst waiting for a vet specialist to perform a heart scan as they couldn't provide this at the centre. We were informed she was doing really well in the evening and completely stable - in fact were told everything was completely normal and she was very well! We were then were given the same update in the morning before we went to collect her. Full of optimism I collected her. ....

She took about 5 paces when they handed her over to me and then my dog collapsed before we could even get her to the car. I called reception requesting help and a vet came out and told me she wasn't working overnight but it was very clear that my dog was very unwell and couldn't be transferred to a scan until she was stable. Eventually we managed to move her to another vet as we lost all confidence and transported her to the heart scanner in south croydon where we were told it was too late. Her heart valve was completely ruptured by this point and the other was thickened. If it hadn't have ruptured she would still be alive today and could have been operated on. My dog was 6 years old! I am certain the lack of care provided at this vets killed her and meant we could not intervene in time as the rupture happened while under their care. It seemed they hadn't noticed this!

To make matters even worse they had the nerve to call me that evening to insist on payment. I told them my dog had just died and it was really insensitive and inappropriate to chase me.

I thought perhaps at the time we were unlucky, however after investigating some more it seems there are a large number of owners locally who have experienced the same incompetence at the hands of this centre. I wish I had reported this sooner and got a full autopsy done to prove that their negligence killed my dog.

Since this has now happened to a very good friend of mine a young, healthy dog who went for a standard procedure I feel compelled to write this review to warn others.

I have no doubt that vets come to work and want to do their best. I have friends who are veterinary nurses. But there is a pattern of poor diagnosis, monitoring and lack of care at this veterinary referral centre which seems to still be ongoing even 18 months since we lost our girl.

My advice - Take your dogs to this place at your own risk. If your dog dies suddenly when you've taken it for a routine procedure please request all the paperwork to be passed to you, get an independent autopsy done on your dog and share your experience and feedback with the royal veterinary college so a proper investigation can be done.

I hope by reading this review it stops 1 person from taking their dog to this place and hopefully prevents another dog from dying at the hands of these 'specialists'

Chloe E.

Our French Bulldog Bruno visited today after being referred from his usual amazing vets. From the moment I got there I was treated so kindly by the 2 lovely ladies at the reception area. They made me feel welcome and comfortable. Next, I met John. Who I had a long chat with and who assessed Bruno. John was able to tell me what Bruno is likely to have. He explained to me with great detail with likelihood and unlikelihoods, pros and cons and possibilities of what could happen during & after he’s procedure. He is very knowledgeable and made me feel very comfortable leaving Bruno in his care as I knew he was in such good hands.
Bruno had an MRI scan and the outcome was what we expected. He is on antibiotics and is safe at home, with us, he’s family.
I could not fault John, the lovely receptionists and the lovely nurse that bought Bruno out enough.
What a lovely, generous and caring team.
I’d recommend this centre to anyone.
Thankyou once again!!

Sarah V.

A wonderful caring practice. Staff take the time to talk you through everything that's going to happen with your pet. Calm and considerate to your animals need and compassionate about your needs at a very difficult and stressful time.

Andy H.

This was the second time we have had to use VRC and as always the service we have received has been second to none.
The appointment was within 2 hours of the referral. Murphy, our dog, was thoroughly examined, his condition and options clearly explained to us. The procedure was then carried out the same day and Murphy safely back home the following day.
Thank you so much VRC.