Midas - Arlington, Virginia

Kia Adams

Matthew was awesome ? He was kind, courteous and found a tire for my work vehicle quickly. I will definitely be back for any services I may need in the future!

Billy Favara

After getting sticker shock from my local dealer on repairs needed to pass my state inspection, I came to this Midas for a second quote on the repairs. After Matt and his team looked over my truck they called me with the pricing information i requested, but then went one step further. They informed me that while they weren't currently able to do state inspections (at this location) based on what they were seeing, they weren't sure if they agreed with my vehicle failing the state safety inspection. Based on that, I decided to take my truck to the other Midas down the road for a re inspection. After the re inspection, I was informed that my truck did not fail the state standards and I was able to remove the failure sticker and get a passing one. Both Midas locations informed me that this is a regular practice that they see with other customers coming in from other local dealerships.

I cant thank Matt and the team at this Midas location enough. Your honesty and transparency is much appreciated and earned a new regular customer going forward.

If you think your repair quote is too high, or just looking to get some honest feedback from a mechanic, visit this location. You wont be disappointed.

Shawn Winn

Charlie Btown and the tram are, hands down, the most professional, honest team in the area. My mother moved to Arlington from a small town and paid them the best compliment of, "it's just like back home, quick, kind and courteous." Highly recommend!

Tammy Mitchell

Our experience at the 6730 Lee Highway Midas was outstanding, and Matt Niaz is a phenomenal store manager! We trust and highly recommend this establishment, and will definitely be returning for all of our future auto repair & maintenance work. I have owned several cars and have encountered many dishonest, over-priced and/or unqualified auto repair shops that try to take advantage of female drivers. When my brakes needed replacing, I did some research online and called multiple shops for cost estimates. From my very first phone conversation with Matt, I knew that he was the one for the job! He was calm, pleasant and professional. He was also very patient, gave honest answers to all of my questions, and was able to schedule my service immediately. When my fiance' and I arrived, Matt greeted us with a warm welcome and gave us a pretty accurate timeline for the initial brake evaluation and inspection. The waiting area was clean and comfortable, the shop was neat and organized, and the staff was working diligently. Once the evaluation was completed, Matt took the time to thoroughly explain the needed repairs/replacements, discuss all of my options, and review each cost estimate. He even walked us through a demo of the entire brake mechanism and pointed out other maintenance issues that needed to be addressed. Matt is so knowledgeable, and is such a great teacher, that we suggested he start his own YouTube channel! Matt's price quote was fair & reasonable, and his team completed the job to our satisfaction within his estimated time frame. We are happy new customers, and this was one of the best auto repair experiences we've ever had!

X C

My tire pressure light came on the dashboard. I took the car here. The mechanic charged me $20 to add air to the tires. The light is still on. I googled the problem and found that it is the air pressure sensor that needs work. They could have made $65-99 for that work if they did it right. They are either incompetent or dishonest. In any case I’m not going here again.

Reply to owner: My tire didn’t need air but the tire light was on. I would think that is a telltale sign it’s something related to the sensor or the system. This is not about upsell. It’s about not doing the right repair and overcharging. Also, I know when I want to tip $20. In this case. Tipping was not the case. I was charged $20.

Irving Sr

My review is based on this verbal engagement, as this is an important part of the service, to the extend that this portion of the service was provide

I call this Midas to find out if they perform alignment services at that location and asked for an estimate. The person who answer the call told me yes and provided a quote for $199.00. He then asked why do I need an alignment? I told him that the control arm was changed. He the stated that because they did not changed the part on the car, they will not be able to guarantee the alignment.
He has started the proposed service with making excuses for the work to be done.
I asked if Midas is providing alignment, especially where the car is checked that it can be aligned, then why refuse to offer guarantee if the work is performed. Because if the work is performed, Midas is saying that the car can be aligned and that they have done the work properly.
At that he became very mad lost his customer service manners and geared in an off-putting mode. He asked me to hold. He came back on the phone, for gotten that he had told me I could bring the car in, he said the Alignment machine was down and they are booked for the next 2 weeks. I told him I was going to review this encounter and made it clear that Midas would be busy for the next 2 weeks and their alignment machine is out of service indefinitely.

Someone may be wondering why review based on this. Because that Midas employee does not believe that the information provided was part of his service to customer. And because this is how repair shops may take advantage of customer, especially where it is unnecessary. if a shop properly aligns a car, they should stand behind their work.
I wish there was a way to post recorded phone calls, because it tells the encounter better.

Martin Willard

Matt Niaz, the store manager, is like a neighbor who happens to manage a car repair shop. I recently took in our Honda Fit for evaluation of one of the rims and also replacement of the hatchback shocks. We have taken our Fit and Civic there many times over the years. Matt’s repair recommendations are, in essence, the things that he would do if it were his own car. Of course there are things Matt cannot control—the quality of your car, how your car has been maintained, whether a part in fact needs replacement, the number of other cars in the shop, and so forth. But the things he can control—greeting you in a friendly manner, giving you a fair and honest assessment of your car’s service needs, and treating you with respect—these are the reasons we keep returning to Matt’s Midas shop.

Ashley Ranellone

Matt and his team were very helpful. My car failed the DC safety inspection due to the catalytic converter code which indicated it needed to be replaced. This is very expensive to replace so Matt recommended we replace the catalytic converter sensors first which fixed the issue and it passed the inspection. I am very grateful to Matt for coming up with an alternative that saved me money.