Monarch Water - Diss

Jahid K.

Installed a Monarch Master Softener. Iv had no issues so far. The water is amazingly soft…London water is probably the hardest in the UK. It regenerates every few days at 2am. Reliability is to early to say…however comes with two years guarantee and another five year parts only-no labour.

John W.

Acquired a Midi SE softener when I bought the house 6 months ago. Thames Water cut off our supply for a while due to a burst water main. When we were reconnected the pressure damaged the softener by pass valve causing a major leak. The by pass valve is a Monarch supplied and installed plastic part. Monarch stated the warranty didn’t cover this situation and i should get a plumber to fix it. My advice, make sure the water softener is properly plumbed in with copper pipe and valves. If Monarch won’t do this then use another supplier.

David F.

Very effective and efficient softener

The softener looks really good and fits perfectly in kitchen under unit cupboard. We have had it for nearly 5 months now and water lovely and soft and we are impressed that it is able to deliver such soft water and yet uses far less salt that my previous softener and it operates nice and quietly when regenerating.
We are really pleased with our Monarch softener

Louise D.

I had high expectations for a much needed system to remove Limescale from our water. We live in a high Limescale area, and suffer the scaled kettle, shower and damage to dishwasher and washing machine.
I have now had the system installed for over 5 months, after seeing no evidence of improvement after 3 months I contacted Monarch, and not only made them aware of this but also the saturated kitchen cupboard due to the amount of condensation.
I received a very rushed call, and had a point out the unanswered matters I had raised. I was assured that I would not see improvement until a few months time; I still haven’t and still have a battle with Limescale in my kettle and I’m still using Limescale cleaning products to remove the build up on the showers.
I was advised to insulate the pipes and canister under the sink. I have done this and placed plastic trays under the canister and pipe work. I have practically removed everything from the cupboard such as my cleaning products, which is annoying. And still, the area is saturated with at times several millimetres.
This has caused damage to the kitchen unit carcass, despite my efforts to rectify this.
In short for the cost of this product I am very disappointed and feel that despite being assured that this is the right system I have made a very expensive mistake.
Unfortunately I have to give one star to be able to post this review, but it doesn’t even warrant that.
I know have more problems to sort out due to the water damage from the condensation!

Ringo M.

Monarch are great. We were considering a water softener for a long time and wish we had got one sooner. Monarch install was so easy and the system is a doddle to use. You just need to Remember to keep it topped up
With salt!

Geoff H.

Had a product malfunction on start up.This now resolved. The registration of product easy and the assistance from call centre great. Just unfortunate to have an issue with a pump from installation. The engineer visited and resolved the issue and since had no further issue. Product is working great. Salt easy to maintain.

Peter L.

Installed a MIDI HE softener in June 2019 when we installed our fourth shower in five years.
It’s not worked properly for about a year. It needs a service. At least annually, apparently.
So on top of the cost of the machine, installation, salt (has increased from £5/25kg to £12/25kg in 3 years) we also need to pay for yearly servicing.
It may make the water softer, but the overall cost is horrendous.
It’s significantly cheaper to buy a new shower every year instead.

Phil B.

We have a Monarch Water softener and it works exactly as you would expect. It's great.
Also very helpful and patient customer service (we had to talk to them a lot as our builders were .. not very competent)