Norfolk Solar - Norwich

Irene S.

We had our 10 year old solar panels removed as we needed a new roof. This was task was completed. Panels removed and replaced with no breakages thank goodness. We then decided we would have solar batteries installed and Norfolk Solar was the company we choose as we had experienced their workmanship and efficency. We liked the idea of supporting a local established business. We have found any queries with the batteries are very quickly resolved. Highly recommend this company.

Marion P.

Our solar panels stopped working. Craig in the office believed it was the inverter. Richard the engineer solved the problem after 2 visits and he installed an pv envoy installation.which should have been there from the beginning. System installed by company now not trading , cowboys. We now are able via an app to monitor all panels and see how much power is being generated every day. We highly recommend Norfolk Solar for excellent customer service and a knowledgeable and efficient engineer. Panels have never worked as well as they do now

IR H.

I choose Norfolk Solar to install our Solar PV because they are a local company, they have been in business for a long time, and (typical for here in Norfolk) because of word of mouth. They co-work with Solar Power GB.
I have now got 24 solar panels on my roof, a SolarEdge inverter in my spare room and a 10kWh SolarEdge battery next to it, producing, storing and exporting solar energy. I am pretty sure that I will use very little electricity from the grid, averaged over the year, and my export to the grid in summer will offset my import during winter.
I would not have been able to do this without the help and advice from the Norfolk Solar team.
There is Craig in the office. We had lots of telephone calls, and he was wonderfully patient, answering thousands of my questions and helping me to choose the right system for my house. He is very organised and guided me through the administrative part, actually, he did a lot of forms and applications for me. He made an administrative process, which could have been extremely complicated, look very easy. He was always friendly and reassuring on the phone (even when I thought one my hens had hidden in his van, but that is a different story ....). Basically, he is the person you need when (like me) you have no idea how to get a solar PV system onto your roof!
There is Jack, the roofer. He is a friendly guy with many years of experience who was happy to explain the installation process to me and answer (even more) questions. He had the whole lot installed, on his own, within 1 1/2 days, including cables and bird protection. I admired how carefully he carried these huge solar panels up the scaffolding ladders!
There are the engineers, Dany, Richard, Darren, and Ben on the phone. I needed a lot of engineers because there was a problem with two missing parts for the inverter and for battery. It was a little bit complicated and needed two extra days to sort it out, but everybody worked incredibly hard and somehow they managed not to loose their sense of humour.
I must say, Richard was the star of the team! I could not believe my eyes when he came back late in the afternoon on the second day, having found the missing chip somewhere in the local depot, and then proceeded to fixing it and getting the battery to work (he should have gone home hours ago). Richard is usually dealing with the solar thermals. I had known him from the past, some 20 years ago, when as an apprentice with a different company he installed our solar water system. This is what I meant when I mentioned "word of mouth" earlier!
So, my conclusion: It was a pleasure having Norfolk Solar working for me. Installing a solar PV system on my roof, something which I had dreaded for many years, became an easy and even enjoyable process. I love watching the solar energy showing up on my SolarEdge app. I am happy to do my part for the environment.
I fully recommend Norfolk Solar.
NB: Please note that I have also published this review on Trustpilot.

David T.

Norfolk Solar had installed a thermal system for hot water providing a good supply of hot water over several years: It has been a brilliant success, with Norfolk Solar servicing the system as required.
At a recent service I discussed the option of Solar panels with their engineer. I contacted their office and arranged a quotation and after discussions with Craig Daly their project manager I received a quotation. I also arranged similar quotations with other companies.
Norfolk Solar were my first choice. The whole system was installed and i am very please with everything they have done, Craig is always at hand to help with any questions I have.
Many Thanks Norfolk Solar
It is now 12 months on since i wrote this review and since then i have had an excellent after sales service. Craig has made remote changes to my inverter to optimise the system and achieve excellent returns in exporting energy to the grid. my bill have been reduced and pay back i am sure will be sooner than expected.
many thanks Craig and Norfolk Solar

Paul T.

Excellent all round service from Norfolk Solar.

After a year of living with our PV System installed by Norfolk Solar, which has been brilliant. We decided to purchase our first EV.
Project Manager Craig has been brilliant to us in providing an exceptional aftercare service, setting up our system and helping us understand everything, so we can now monitor everything that's going on.

Keep up the good work.

Many thanks.

Steve H.

I contacted Norfolk Solar to arrange removal of some old solar thermal panels prior to getting PV panels installed. They were excellent to deal with, knowledgeable and helpful and the team on the day were a pleasure to deal with and did an extremely tidy job. Thanks Craig, Richard and Ben!

Wade L.

I was very impressed with this company. Rapid diagnosis and solutions given with easy to understand explanations about our solar system. Work carried out was quick, efficient and without fuss. Whoever I dealt with was friendly and responsive to questions asked. They did what they said they would throughout the process. Brilliant!

Joshua R.

Craig and the team at Norfolk Solar reinstated our PV array which had been removed to do some roof works. Throughout the process Craig was very helpful, explaining everything (multiple times) assisting with keeping the costs down and after install to ensure everything was running correctly and we have the right paperwork in place. Thanks Craig & Team