Northern Powergrid Sunderland - Sunderland

Northern Powergrid Sunderland

Northern Powergrid Sunderland is a prominent Electric utility company located at Riverside House, Colima Ave, Sunderland SR5 3XB, United Kingdom. They can be reached via phone at 8000113332. Their specialties include being an electric utility company. Some notable points of interest include a wheelchair-accessible car park and a wheelchair-accessible entrance. The company has received 23 reviews on Google My Business with an average rating of 3.1/5.

Characteristics:

• Electric utility company
• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Location: Riverside House, Colima Ave, Sunderland SR5 3XB, United Kingdom

Recommended Information: For individuals seeking information about electric utilities in the Sunderland area, Northern Powergrid Sunderland provides reliable services. Their wheelchair-accessible facilities make the location more accommodating for those with mobility concerns. With a moderate online review rating, potential customers can get a sense of the company's reputation before reaching out for assistance.

👍 Reviews of Northern Powergrid Sunderland

Rob N.

1/5

Diabolical customer service ...needs to be looked into by Ombudsman.

Brian H.

5/5

Cannot fault the service I received yesterday. Laura, who initially dealt with the issue of supply, did everything she promised to try and assist. In the space of an hour, action was taken and I received a return call to tell me what was to happen. The guys who came out (within two hours), worked in the pouring rain at the top of a supply pole to try and make interim repairs - which were successful. It's easy to knock organisations such as this, but I have nothing but praise for Northern Powergrid on this occasion - and I'm a tough customer! Sincere thanks Laura and the team.

Mark R.

5/5

Amazing service. Found out my house was not earthed. They turned up on time dug a big hole in my garden and disappeared into it to cut the live supply from the street. They connected me to the network earth, put a new connection near my consumer unit and put a new backing board in to make it tidy. A few days after they had been you couldn't even tell where the hole was dug. All this for the standard fixed rate fee. What a change it is to have a nice service from trades people.

Jean M.

5/5

Hi, I would like to give a big thank uou to Northern Powergrid for their kind help & support yesterday (9/9/18) regarding my disabled daughter- after they announced a power cut in her area of Washington- I contacted them to say she relied on electricity for hot food, hot water, heating, nebuliser & hoist also her profiling bed & asked if she could be made priority- I spoke to Ellie after informing her of my daughter's situation she informed me she would speak to her manager & co- ordinator & would get back to me - she rang me back to say they would provide a hot meal for her and provided a generator to keep her supply of electricity going as the power was going to be off for some time! I cannot stress enough how grateful we were to them
for their support especially Ellie who was very understanding of our situation & also Kieron ☺☺

Mark G.

1/5

Absolutely terrible service. We have averaged four to five power cuts a year over the past 20 years. Now we have two in two days. The service is actually getting worse!
Doesn't look good for the winter and heaven help elderly people with no power.

Margaret D.

5/5

Just had to leave a review of the fantastic customer service from Northern Powergrid. From my first call to report a problem, Kevin the surveyor and Paul the engineer visiting within a day and the contractor Chris and his guys, really excellent and extremely happy with work carried out. Thank you Northern Powergrid!

Catherine B.

1/5

2nd power cut in 2 weeks, first one 6hrs 30 mins, this one nearly 10 hours, still only fixed temporarily. How many more will we have before fault is fixed permanently. Too cold to be without hearing this time of year.

DT

1/5

Couldn't be less helpful if they tried. Happy for an entire trading estate to be without power for a whole day, as well as blocking access to the estate for the preceding week.