Octopus Energy (London) - London

Alan Otton

I am really happy with the service I've received from Octopus Energy over the years. They've been supplying my home with both electricity and gas, and honestly, it's been nothing short of first-rate. Their team's promptness and efficiency have really stood out – it's always refreshing when things just work smoothly without any hassle.
Whether it’s sorting out bills or handling any little queries I’ve had, the customer service team has been absolutely brilliant. It feels like they genuinely care about making sure everything runs seamlessly for us customers.
It’s not often that you come across a company that consistently delivers such high standards, so I thought it was worth passing on how much it's appreciated. Keep up the great work!
Thanks again for making energy supply one less thing to worry about.

Russell Bost

Couldn't be happier than I am with Octopus. Been with them a no. of years now & customer service has always been great. They may not be the cheapest for everyone on every tariff, but I don't think I could do any better elsewhere & that superb customer service is well worth paying for. Have there been any issues during the years I've been with them? - Sure, but the whole point is that they've always been dealt with smoothly & swiftly with a minimum of fuss, & if they have caused even a minor problem they've always done something to compensate.
Plus, they do actually appear to care about the planet & making real attempts to generate electricity from renewables etc., plus they make deliberate efforts to encourage customers to use power at times when they have plenty available rather than peak times. Finally they have a sense of humour, I'd much rather deal with a co. that can bring a smile to your face than a typical corporate giant!

Steve Ellingham

We transferred our account from British Gas when we had solar panels installed, and Octopus arranged our transfer to them seamlessly. They keep us updated and their advice on which account to transfer to with reference to our solar installation was clear and helpful. In times of good solar generating, we can sell our excess electricity back to Octopus. What's not to like!

Justin Warner

I love these people! In an world where every company seems to make products, contact & service more complicated for their own benefit & forgetting they need the customer you find a company like Octopus who get it & make you feel like you have a friend to help you. Their app is good, the billing makes sense, good rewards, free energy sessions, quick to help with questions. We moved house and moved from another big three initial provider who made our dealings impossible, it took them nearly 11 months to pay us what they owed us - this would never happen with Octopus. I recommend them to everyone who will listen, tell them about our free electricity sessions & member perks & people are shocked that an energy company does this. Other industries could learn a lot from the example these people set. Thanks Octopus, one less hassle I don’t have.

Sian Collins

⭐⭐⭐⭐⭐ I've been with Octopus Energy for both my gas and electric for 6 years now, and I can confidently say they are absolutely amazing! After dealing with constant frustration and poor service from a previous energy provider, switching to Octopus has been a breath of fresh air. Their service is impeccable!

From the very beginning, I've found their prices competitive, and I truly appreciate how they work hard to keep costs down. But what stands out the most for me is their exceptional customer service. Every time I’ve needed to get in touch (which thankfully isn’t often!), the people I speak to are incredibly helpful, friendly, and efficient. Seriously, where else do you get that these days? My queries are resolved within minutes, and they always go above and beyond. If a call back is needed, they actually follow through—without having to pass me around to different departments.

I can't recommend Octopus highly enough. If I could give them 100 stars, I would. Fantastic company, brilliant customer service, and well worth switching to! Highly recommend! ⭐⭐⭐⭐⭐

Andy Price

Switching to Octopus Energy has been one of the best decisions I’ve made for my household. From the moment I signed up, it was clear that this company is dedicated to customer satisfaction, sustainability, and innovation.

What truly sets Octopus Energy apart is their commitment to renewable energy. Their transparent pricing and flexible plans ensure that I only pay for what I use, with no hidden fees or confusing bills. It’s refreshing to deal with a company that genuinely cares about fairness and transparency.

The customer service is exceptional as well. Anytime I’ve had a question or needed assistance, the support team has been quick, friendly, and efficient. Their app is another highlight – it’s user-friendly, easy to navigate, and offers real-time insights into my energy consumption. This has helped me become more energy-efficient, saving money while also reducing my carbon footprint!

Octopus Energy is leading the charge for a more sustainable future, and their innovative approach to energy, combined with a focus on customer experience, makes them a standout in the utility sector. I couldn’t be happier with my decision to switch, and I highly recommend Octopus Energy to anyone looking for a greener, smarter energy provider.

Linda Lord

The BEST energy company on the market! Customer service is second to none, phones are answered quickly and any problems solved immediately. I honestly can't find one negative thing to say about Octopus Energy. I recommend it to any friends seeking to change supplier.

Lisa Paisley

Love Octopus Energy they have a great App to keep track of your energy use, payments and bills. It's easy to use and very clear. They have weekly/monthly offers such as a free coffee, cheap cinema seats, money off restaurant offers which is a bonus. And they give you the best energy deals why wouldn't you join!