Octopus Energy Sales Hub, Nottingham - Nottingham

Octopus Energy Sales Hub, Nottingham

The Octopus Energy Sales Hub in Nottingham stands as a prominent representative of the company's commitment to advancing energy markets in the United Kingdom. Located at Queens Bldg, Arkwright St, Nottingham NG2 2GD, this dedicated center serves as a focal point for customers seeking expertise in modern energy solutions. It provides a physical space for interaction, complementing Octopus Energy's robust online platform and reinforcing the company's customer-centric approach.

Location and Accessibility

Nestled in the heart of Nottingham, the Sales Hub benefits from the city's status as a key economic and educational hub in the Midlands. Its address, Queens Bldg, Arkwright St, is strategically positioned, likely offering good access to both businesses and residents in and around Nottingham. While the physical structure and its immediate surroundings might contribute to its visibility, detailed information about nearby public transport or parking facilities was not provided in the query. The building itself, Queens Bldg, may offer amenities conducive to customer comfort and efficient service delivery.

Core Specialties

At its core, the Octopus Energy Sales Hub is dedicated to promoting and facilitating the adoption of green energy. As part of the larger Octopus Energy Group, this hub specializes in acting as a supplier of electricity and gas, with a strong emphasis on sustainable options. Customers visiting the Nottingham hub or exploring the Octopus Energy website can expect detailed information and guidance on various green energy products, including potentially innovative tariff structures and renewable energy plans. The hub serves as a conduit for customers to engage with Octopus Energy's offerings in the local Nottingham market.

Customer Experience and Reviews

The Nottingham hub operates within the broader customer service framework of Octopus Energy, which has established itself as a significant player in the UK's energy sector, often competing with traditional suppliers. Customer interactions at this hub would involve receiving quotes, explaining available energy plans, and potentially assisting with contract arrangements. The hub's effectiveness in translating Octopus Energy's digital customer experience into a physical interaction is key to its success.

Regarding customer feedback, the hub is part of Octopus Energy's overall reputation, which is monitored through various channels. Specifically, it is noted that the company maintains 21 reviews on Google My Business for its Nottingham presence. While the detailed content of these reviews isn't provided, the average rating of 2.4 out of 5 suggests a mixed customer experience. Some customers may have reported positive interactions, perhaps praising the clarity of information or helpful staff during a transition period, while others might have encountered challenges related to service, product complexity, or billing issues. This average rating indicates that while Octopus Energy offers a modern energy supply, customer satisfaction at this hub or its online services could be a area requiring improvement or careful management.

Information for Potential Customers

For individuals or businesses considering switching energy suppliers or exploring green energy options, the Octopus Energy Sales Hub in Nottingham represents a point of contact. Prospective customers can inquire about specific plans tailored to domestic or commercial needs, potentially benefiting from Octopus Energy's focus on renewable generation and smart technology integration. Although the hub offers a physical interface, the vast majority of services and account management are likely handled online via the official Octopus Energy website. Customers interested in visiting the hub might contact the company beforehand to confirm its hours of operation and the specific services offered during face-to-face interactions, ensuring their visit is productive.

It is also worth noting that Octopus Energy is part of a larger ecosystem focused on the transition to net-zero emissions. This strategic positioning means that information provided at the Nottingham hub might extend beyond simple supply contracts to include insights into energy efficiency, smart home technology, and the benefits of decarbonization. Potential customers seeking detailed, localized advice on energy consumption and savings might find value in engaging with the hub, though they should also explore the depth of information available online to form a comprehensive picture.

Conclusion

The Octopus Energy Sales Hub in Nottingham embodies the company's expansion into physical customer engagement points within the UK market. Its location in a key city center positions it to serve a diverse clientele seeking competitive energy deals, particularly those favoring green energy suppliers. While specializing in energy sales, it functions as an informational resource regarding sustainable energy practices and market innovations. The hub's performance is reflected in the average customer reviews, which, at 2.4 stars, suggest that the quality of customer service and overall experience delivered by the hub and its parent company might not consistently meet customer expectations. Nonetheless, for anyone in Nottingham looking to understand or switch to a modern energy supplier with a focus on green energy, the Octopus Energy Sales Hub represents a tangible option to investigate further, combining a physical presence with the digital resources of one of the UK's more dynamic energy providers.

Understanding Your Green Energy Options

When considering energy suppliers, especially those emphasizing green energy, understanding the nuances is crucial. Octopus Energy distinguishes itself by focusing on renewable generation and innovative technology. Exploring their offerings beyond the Nottingham hub involves understanding their various energy plans, potential smart meter integration, and customer support channels. While the hub provides face-to-face interaction, leveraging the extensive online resources is often more efficient. Comparing their services with traditional providers or other green energy suppliers can help customers make informed decisions based on factors like price, environmental impact, contract length, and customer service history, reflected in the 2.4/5 rating from local Nottingham customers.

👍 Reviews of Octopus Energy Sales Hub, Nottingham

Kiran N.

1/5

AVOID! I contacted them to help me while I'm struggling, so the advisor helped me very kindly, n told me, I should accept the new tarrif which will be helpful, I did as been told n soon I accepted received a huge bill with £75 as an EARLY LEAVING FEE!!! are they joking me they pretending to help you but actually not, a company with no certain rules or maybe they don't even know what they actually doing? Advisor never warned me about early exit fee, and the most annoying thing is my contract is finishing in 2 months 🙄 I wasn't in a rush nor either wanted to change my tariff they advised me to go for new tariff that will be beneficial? But actually that was beneficial for them not us:(

Mark P.

1/5

Friday 7th 2025 at 17:58 one of your drivers drove through a zebra crossing as I was pushing my pram across with my 3 week old baby inside. I had to pull my pram back. West Bridgford, Gordon Road turning to Rectory Road. Your vans have camera footage? Registration
DN73YKA

Jimmy B.

1/5

Was with these for 5 years amd recommend them to friends, them I went on holiday for 3 weeks Submitted reading on return and my bill was the same as previous months? Nothing was on and house empty for 3 out the 4 week month! Contacted them and they wanted to test the meeter but said if it wasn't faulty I would have to pay for test didn't say how much! After many calls that I made I left them and they gave me £30 to close complaint wish I hadn't took it, how can the bill be the same amount as previous month but nothing used for 3 weeks absolute joke and think that they are ripping people off, now with British gas. Very little help from octopus and I would like to do an advert for them on tje radio as I'm not an actor, very poor from such a large company!!!!

G H.

2/5

Poor communication and regular mistakes. While staff are always polite, friendly and helpful, this is on the occasions you manage to actually get a response. I’m also grateful I never did direct debit because there have been regular charge errors. Can you imagine £1000 meant for £200 flying out my account? It’s a constant worry to verify costs at a time of financial hardship for everyone. The whole process of getting a smart meter has been difficult too. It’s taken weeks and required me to email them to ensure the date/time was definitely confirmed because no confirmation email was ever provided after they said it would arrive. If it wasn’t for their friendly staff, this would be a 1 star review…

Sarah L.

5/5

I’ve been with Octopus now for just over a year - I absolutely love their ethics and the fact that they are 100% green.

The app is really easy to use and the tariffs / charges you pay are really clear unlike other companies where you have to check really complicated bills.

They gave me a really long heads up when my tariff was ending and lots of advice about how to check if I am on the right tariff for me.

My in-laws are elderly and also with Octopus and they even sent them an electric blanket. And offered a visit to see how they could make small changes in their home to reduce their energy bills.

It’s good to be with a company that actually cares about its customers.

Martyn S.

1/5

I joined octopus.energy because they advertise ad paying most for solar and I have a very big solar set up,
But in reality what my app says I'm uploading about 130kws the octopus.energy energy say I'm only uploading 35kws, iv tried and tried to sort this out but nothing, however that the least of my issues as for my February bill they made a mistake and charged me £1600 for a month energy I wasn't happy and eventually the bill was rectified and reduced to £60 and iv just received my bill for March £1200 clearly another mistake but I can't get through to anybody again so that will be another sleepless night worrying about where I'm gonna get this money from if they don't sort this out.
It's clear to me now that octopus.energy are ether incompetent or criminals and are completely untrustworthy.

Ben M.

1/5

Absolute wet wipe and joke of a service.

On my second complaint, and after several weeks, not addressed any salient points, or provided a complaint reference.

Refused to call me when asked.

Of course they won't correct errors in their favour. Have had to threaten to rip the meter off the wall to get them to respond.

Couldn't organise their way out of a paper bag.....

Oh am before you tell me to email you, I did that and you wet wipes ignored what I said and didn't log a COMPLAINT despite being asked too. Bet you will be in touch soon enough when I stop paying you thieves.

A-760BFB5B

Hannah S.

1/5

The worst energy company I have ever had, and they won't let me swap.

Their "emergency line" after 5pm consists of sending emails and getting ignored for a whole 24h, i have proof of all the aemails ive sent to them and is considering calling an ombudsman. They left me with no power with my child and I has no one to call, I had to wait to get I to work to charge my phone to contact them again. It would have taken them 5 minuets to fix via email.

Now I have a call help on my meter, been calling since 1pm, they said they are sending an emergency engineer, tried calling and their phone lines are off, been diverted to "emergency" again which is emailing them. Probably going to be left with no gas until they can pull their finger out and do something. Just feel so let down when I need them the most, it's even more insulting trying to leave but they won't let me. I was switched over from bulb In administration.