Old Ox Tire & Auto - Arlington, Virginia

Patrycja Dz.

I went to Old Ox Tire & Auto because I heard unusual noises from my car when pressing the brakes and saw this shop has positive reviews online. They informed me that they would need about 1.5 hours to diagnose the issue, with a diagnostic fee of $90. I was told this amount would be deducted from the repair cost if I chose to proceed with them.

After the diagnosis, I was informed that my rear rotors and brake pads needed replacement, with a quoted cost of over $700. I decided to call around and found that every other shop offered lower prices. Subsequently, Old Ox Tire & Auto called me back and revised their quote to slightly over $600, factoring in the $90 diagnostic fee. Despite this adjustment, their price was still higher than other shops in the area.

I returned to the shop to decline their offer and stated that I would go elsewhere. The manager insisted that no one else would match the price I mentioned using “original parts” which I found to be untrue. They charged me over $270 for labor, which was significantly higher than other shops. I did receive a small discount, bringing my total bill to just below $600.

The service took over two hours instead of the promised one hour due to the shop ordering the wrong part. The manager claimed that other shops would close and not fix the car the same day, which I felt was an unreasonable justification for their mistake. So at the end I ended up waiting for a few hours including everything.

After the replacement, I noticed that my car still made squeaking noises while driving (not just when braking). Additionally, the day after, my AC stopped working—though I assume this is a coincidence (that’s what they told me) and unrelated to the brake issue as they told me I’ll have to pay extra to know what the reason for ac no longer working is. I returned to the shop with videos of the noises I recorded, but I was told to come back the next day. The next day I arrived 15 minutes late and was informed that they had taken another car. I agreed to bring my car back at a different time and returned at 12:30 pm. The manager was not present, and a new employee took my car for a brief test drive but did not diagnose the problem. They claimed not to hear any noise and did not check the issue further, despite my explanations and the videos I provided. I stated that noises happen randomly.

I am dissatisfied with the service and do not recommend Old Ox Tire & Auto. Their prices were higher than other shops in the area and they failed to address the ongoing issues with my car. I advise contacting other local shops for better prices and service.

Joanne Wotring

I can't say enough about the great staff and service at this location!

After waking up to a low and leaking tire, I called Old Ox in Arlington because it was close to where I work. I spoke to Jeff, the manager, and he advised me to watch the pressure on my way there, and that they would be able to help me when I arrived.
The owner Josh greeted me on arrival, and Jeff quickly checked my vehicle in and got the process started. They found the issue, fixed my tire, and I was on my way shortly after.

Having just put these tires on, I know that Old Ox would be honest and upfront as to whether it needed to be repaired or replaced and that any service provided would be excellent. Will definitely be bringing our cars here in the future!! It's not easy finding family owned businesses that aren't just out to charge as much as possible. Thank you all so much!!!!!

Leonardo Dalla Costa

Great guys! Got my car inspected, tire repair and a couple bulbs replaced while i wait. Trust worthy, honest & fast

Tim Batchelder

Great family owned business. Finding an honest place with trustworthy ownership is rare. This is the auto business that I recommend. Josh and Noah have been fixing my vehicles for the past 5 years. Other places in my experience are there to make money even if your vehicle is fine. With Old Ox Tire & Auto you will get honesty and integrity.

Brian Pierce

I've visited three of their locations so far, and every time has been excellent. They really take care of your vehicle like it's their own. They've gone above and beyond, not only to perform the work I needed, but also to care for my vehicle's longevity and my safety behind the wheel - all for incredibly fair prices. I can't recommend them enough.

Jonelle Pianta

After seeing the reviews on Google, I decided to take my car here. I’ve been burnt too many times by other shops. They sent me a video of the issued they diagnosed before making repairs and gave me an accurate quote. They got it done quickly and as promised. I will be coming back again.

Moon Mama

We have brought our cars to Old Ox for the last 4 years and we've always been blown away by their customer service, honesty, and how they educate us and give us different options. I was so happy to hear that they opened an Arlington shop because this location is way more convenient for us (right off 66 and near falls church as well).
They keep our 2010, 2014, and 2021 cars both running well and have fixed minor and complex issues over the years. I'm so glad to have a reliable and friendly shop in the neighborhood! Highly recommend them. Josh and Noah are awesome!

Karen A. Sanjines

Old Ox Tire & Auto did a fantastic job with my Mercedes. They are very knowledgeable, efficient, and have wonderful customer service. I trust my car with them and would recommend others the same.