Omega PLC - Doncaster

Denise L.

We are a kitchen studio and we have been using Omega kitchens for 15 + years. High quality units and doors. Great customer service, they aways deal with any issues.
Deliveries always on time and can be tracked , or a call to transport to give us an estimate on delivery time,Very occasionally there might be a damaged door etc email a photo over to customer service and a replacement is sent via courier the next day. Highly recommend them 👌

Karin R.

I only wish I’d looked at some reviews before getting my Omega kitchen as the quality and service that I have experienced from Omega is incredibly disappointing and this is why I have rated them only 1 star. I’m also surprised that Google have allowed a Retailer selling Omega PLC kitchens to boost the company rating by giving Omega a 5 star review. I am a genuine customer who is happy with the service I have received from the retailer I purchased from, but pretty shocked with the terrible lack of quality and support by Omega. So that everyone can see exactly the level of quality and service that I have experienced, I’ve included photos and a bit more explanation.

Paintwork - As many others have said, the units came with some white scratches and they also scratch very easily, to try and work around this/ work with Omega, we asked for paint to help us to cover this, and we were sent paint pens but really, it’s not great when you are spending so much. I know that the retailer selling Omega says that this is something that Omega can’t avoid and that it happens with all units but this has absolutely not happened with our units by Symphony which we have put in our boot room and utility. Our Symphony units are exposed to rougher treatment due to their location, the Symphony units were significantly cheaper than the Omega units and they have not scratched at all, so I’m not sure why they’re so much better than Omega?

Missing items - one of our units came with a glass shelf missing. It should have had 3 but only came with 2. This wasn’t an issue, everyone makes mistakes, I just contacted them to request the missing glass shelf but the Omega rep tried to convince us that this was correct and it only came with 2 shelves. If we wanted another we would need to pay extra. I re-asked and was told this was just the way it was. To actually get the 3 shelves, I had to take photos of the inside of the unit (with 3 sets of drilled holes) and go onto the website to find photos of the unit to ‘prove’ that this was not right. Once I’d done this, we were then given the missing shelf but this was not until a lot of work on our part. It wasn’t great.

20 year guarantee not honoured - after having our kitchen fitted in November 21, by June 22 just 7 months later, one of the units had cracked and bubbled. I was comforted that this would be covered by the 20 year guarantee. This unit is not in an area that is near to moisture, in fact it’s very close to an electrical socket and as we have a granite surface, I only wipe the surface and don’t let this area sit in water. I also have a panel on the wall that is adjacent to this unit and this panel is still perfect (and it wouldn’t be if I was letting this area sit in water). Omega however have refused to honour this guarantee, they have said that this unit must have been sat in water and therefore the guarantee is void! I know 100% this is not the case but, they just said that their units are tested (and are perfect) so this is our fault and they wont replace it.

Not fit for purpose - as part of our kitchen we had a beautiful pantry cupboard installed. Its big, so there are 10 hinges installed (5 on each door) but just 16 months after installation, one of the hinges snapped inside and the door completely dropped, the hinges were just not fit for purpose and we have had to replace them with hinges from a different kitchen manufacturer.

Poor customer service / complete lack of accountability or responsibility- I completely understand that mistakes will be made and that there will sometimes be quality issues but the arrogant and dismissive way that Omega have dealt with us is the reason that I would never buy an Omega plc kitchen again. The reasoning I have given, along with the photo evidence, will hopefully convince others to not make the same mistake. The guarantees and quality assurances from Omega are, in my experience, absolutely not worth the paper it’s written on. My advice (from someone who bought the kitchen and not someone who is selling it) is to choose another brand.

John P.

One of the best kitchen manufacturers in the UK - excellent quality cabinetry & doors and responsive service. As a kitchen studio, we have sold kitchens from a range of manufacturers both British & European, and through the years Omega has become our primary supplier for their balance of quality, support & professionalism. Yes, you will find cheaper, but I have yet to find a higher quality overall package and I have no hesitation in recommending them.

Vicki W.

Beautiful quality kitchen, colour exactly as expected and so proud of it now its all fitted and finished. Easy to clean, easy to use, very sturdy too. Company kept us informed along the way and the extras we needed and ordered were ready when promised. Would certainly buy from again BUT not for a long time as this kitchen isn't going anywhere for a long time :0) thank you Omega!

Paul C.

Absolutely shoddy workmanship and failure to conform to description. It clearly states in the Sheraton catalogue "Cabinets are edged all round for protection against moisture, even on edges you can't see."
We have bare unfinished chipboard edges on the front faces of all our drawer bottoms, the rear and sides faces of all our shelves, all edges of the rear panels on our larder unit, and on the grooves for the rear panels.
That is an almost total absence of "protection against moisture" and this is well below what can reasonably be expected from what is claimed to be "British craftsmanship". This is amateur, not even to competent DIY standard, most certainly not "craftsmanship".
Inexplicably our kitchen was delivered with a 30cm door "to Follow" and to make matters worse our Larder was delivered without a "front mullion" so we can't even start to assemble that unit.
One unit had shrink wrap so tightly applied that it snapped the top of the rear panel away, and that unit had both doors poorly aligned, the right hand one to the extent that it would not close fully.
There seems to have been a total absence of any Quality Control applied to our order and in fact the "QC PASSED BY" box on the yellow QUALITY ASSURED sticker was blank.
Upon ordering I had expected to be able to award at least 8.5 to 9/10, upon receiving a badly damaged unit [clearly left the factory like that] I was thinking I'd barely be able to award 6/10 and having had chance to check all units Sheraton can at most deserve 4/10.
To say that I'm disappointed is a total understatement.
I'd welcome George Clarke to come and take a look at the Sheraton kitchen units Omega have supplied us with, and see if he retains his high opinion of Sheraton. I expect that instead he would be in tears ....

Cruz K.

An excellent company to deal with. From the ground routes up professional and passionate staff. They have an excellent product that is manufactured to a high quality and delivered on time! I highly recommend this company.

Paul E.

Having only had a kitchen fitted less than 2 years The Mackintosh Doors are not fit for purpose. Don’t buy these kitchens as they will not honour their guarantee and like previous reviews mention all Omega PLC will come back and say is after reviewing the Photos we can see that moisture may have caused the doors paint finish to crack so they will not replace them. We had one door replaced within a year but now Five doors have all gone the same and we are careful as the kitchen cost over £20000. First it’s a kitchen and previous painted door kitchen have never cracked. This is down to a manufacturer defect in the paint final application and Omega as a company should put their hands up and replace free of charge as they are supposed to be guaranteed for 15 years. You have all been warned. After the first year your kitchen will look old. The next step unfortunately will be to have the doors independently inspected and start proceedings for redress as you won’t honour your warranty and the damage has not been caused by water or moisture but a manufacturing defect.

Kuche &. B.

Over the past sixteen years of working with Omega PLC, we have experienced a forward-thinking, innovative kitchen manufacturer with exceptional quality.