Peak Pharmacy Heanor - Heanor

Peak Pharmacy Heanor is a reputable pharmacy located at 21 Ilkeston Rd, Heanor DE75 7DT, United Kingdom. Their phone number is 1773530209, and their website can be found at peakpharmacy.co.uk. This establishment specializes in providing pharmacy services (Specialties: Pharmacy). Other notable features include delivery options, in-store pickup, a wheelchair accessible entrance and parking lot, quick visits, credit card acceptance, and NFC mobile payments (Other points of interest: Delivery, In-store pickup, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Credit cards, NFC mobile payments).

With 46 reviews on Google My Business, Peak Pharmacy Heanor has garnered an average opinion rating of 3.4/5, indicating a generally satisfactory experience for its customers. The pharmacy aims to provide comprehensive healthcare services and support, catering to the needs of its local community.

Characteristics and Key Features:

- Located at a convenient and accessible address

- Offers a wide range of pharmacy services

- Delivers medications and provides in-store pickup options

- Accessible to individuals with mobility issues

- Accepts various payment methods, including credit cards and NFC mobile payments

- Has received mixed reviews, with an average rating of 3.4/5 based on 46 Google My Business reviews

Recommendation: For those seeking reliable pharmacy services in the Heanor area, Peak Pharmacy Heanor is a suitable option. Their convenient location, delivery and pickup options, and accessibility features make them a practical choice for your healthcare needs. To learn more about their services or to place an order, visit their website at peakpharmacy.co.uk or contact them directly at 1773530209.

👍 Reviews of Peak Pharmacy Heanor

andrew J.

1/5

It's a shame we cannot give zero stars. Almost 10 minutes waiting for someone to serve me despite there being 8 members of staff in the building.
In that time I was able to establish that two of these staff just seemed to be doing nothing but playing hide and seek and three of them were stuck in conversation about - of all things - shops that they or their family members were banned from entering. When you employ people of this ilk, it's hard to believe that anything gets done at all. To be acting and talking in such a way in the view and earshot of customers is truly shocking.
When someone did eventually serve me it was clear that she did not actually want to.
Going to a pharmacy should not be an experience worth reviewing online.

gigbrin

1/5

DIRE - REGISTER ELSEWHERE
I've been going to this pharmacy for the last 2 years, and I've tried to be patient with them, and always gave them the benefit of the doubt when things weren't ready, but today I've decided to switch to a different pharmacy because my patience has finally run out. This is the most disorganised pharmacy you can imagine. No system in place for preparing prescriptions. It doesn't matter when you leave the prescription with them, when you go back to collect it on the day they tell you to, its never ready - they run around putting it together and only then discovering items aren't in stock and have to be ordered. It happens every single time, and at first I did try to give them the benefit of the doubt (maybe it was just a busy week for them, maybe some other excuse). Today was the last straw. Went in to collect a prescription which I'd taken to them on Wednesday last week and had been told to come back the next day to collect it. Went back the next day (Thursday) and was told it wasn't ready but I could collect it after 4.30pm. I couldn't make it after 4.30pm and on the Friday I was out of town, so I hoped when I went in this morning, having given them the extra 24 hours (Friday) to make sure it was ready, I'd be able to sail in and collect it. Not a chance! As usual nobody greeting customers on entry... queue of 4 people , nobody came to the front desk for 10 minutes... half an hour waiting to be spoken to only for the woman to then go off and 'look for' my prescription. Heard them talking to another staff member who said 'oh that came in on Friday and I put it somewhere'. Then the lady came back to me and lied saying - oh that's only just come in, can you come back later and get it? I told her I'd heard her colleague admit it had come in on Friday and she'd put it somewhere, and her answer was 'yes but we don't work Saturdays. Remember, this was for a prescription I'd already been told to come back at 4.30pm on Thursday to collect. If it had only happen once, you'd pass it off as a single bad experience, but in 2 years of collecting medicines there, it is always the same - they wait for you to show up to collect and then they stroll around 'looking for' the prescription. Utterly useless and need someone with organisational skills and a customer service head to go in there and shake them up. DIRE!

Dorota T.

1/5

Incredibly long waiting time, during which you can see every time how poorly organized the work is there. The employees are more interested in each other than the customers, they just ignore you. You are invisible to them. I would not recommend this pharmacy to anyone. Sorry to say but they are bsolutely useless. I decided to chenge my choosen pharmacy and not use thheir service any more.

Stuart ?. B.

1/5

Incompetent and rude staff with no desire to help you who forfill your prescription with the wrong medication. If it where possible I'd leave a negative amount of stars.

Katie R.

1/5

Used to be amazing until boots closed and staff changed. Now it’s horrific very rude staff. Had my weekly prescription sent there every Friday for over year. Due to my disability it has to be weekly. I try to go as late as I can so they have a long time to make it up. This week when I went in at 2pm I was told it’s not ready and if I want it I had to wait 30 minutes no please thank you or sorry just spoken too like dirt. I don't understand why after having the prescription, that they knew was coming as I am a weekly patient, wasn’t ready in 5 hours. Changed pharmacy now. The business needs to hire more staff, and give the current ones a refresher in customer service.

T M.

1/5

Impossible to reach them by phone they just ignore it nor do they tell you when they don't have your medication in stock leading to weeks of delays. This lack of care is appalling they should be contacting you to offer the script back to ask for alternative or take elsewhere when you point this out you get attitude from the staff & when you do manage to get your meds the wait can be over 40 mins in shop dispite them claiming they are ready via text!

Simon B.

5/5

There always helpful even if you have to wait a little while

Steph S.

4/5

Can be very busy around school kick out, but efficient....