PFS (Helston) Ltd - Helston

David F.

Highly Recommended! After some issues with both our septic tanks, PFS resolved the issues quickly and the service, communication and professionalism were amazing. Having had issues with previous companies it is so refreshing to have found PFS. If you need a pump or septic tank service or repair in Cornwall then I cannot recommend them enough. Thank you Jade and all your engineers!

roberta P.

Great service from all the staff at PFS, problem with borehole Dek arrived on time great guy very helpful pump failure came back nrxt day with new pump all working great, everyone in the office extremley helpful. Thank you all for your help and such great service.

Adrian T.

Having recently had issues with our septic tank and pump I contacted PFS. Lewis their engineer came out and immediately identified a few problems that needed immediate action to ensure the pump could do its job, albeit it was on its last legs. ! We received the quote which was explained what we needed and it was also discussed what may need to be done whilst new installation took place, thankfully there were no further issues but equally there were no hidden surprises ! Lewis spent a whole day not only fitting the new pump but ensured all electrics were upgraded in kiosk. Extremely professional prompt and a personable chap. Fully recommend this company and our gratitude to Jade in office and Lewis for fixing and fitting the system.

Michelle W.

After months of problems with our septic tank pumps, and after contacting several businesses locally on numerous occasions, to no effect, someone recommended PFS. What a revelation! Professional punctual thorough efficient. Altogether first class service and would highly recommend them. Thank you Ollie Adam and Nick.

cornish C.

Fantastic service. Very Caring Staff.
My friend (an 80 something year old lady) Phoned me at 7:30 on Wednesday 25/07/2017, she said she did not have any water coming in from her borehole. I went and looked at her system and checked the obvious, is there electricity, is the filter clean, does she have an obvious leak. “I” could not find any problems.

I phoned PFS and explained “our” problem, the lady at PFS asked lots of relevant questions, I did my best to answer. I was informed that an engineer would call as soon as one becomes free.

The engineer arrived within about 2 hours, he ran some tests and identified a problem with the pump itself. The engineer then extracted the pump from the about 60m down the borehole and removed it to the depot for some maintenance.

Later friend then received a phone call from PFS offering to return at around six in the evening to replace the pump, there aren’t many firms that would do that these days. My friend said this was not necessary and that she could cope overnight with the water she did have.

The engineer returned the following day, reinstalled the pump and checked that the lady had normal service with her water.

So, as far as we are concerned, from the lady I spoke to on the phone and the engineer doing the work, the staff at PFS are 5 Star.

I have used the stores at PFS in the past and John has “always” helped me out with advice and the parts required, again 5 Stars.

Wayne

I had the pleasure of dealing with PFS this week for the first time after I had to source a part at very short notice to make a connection to a South West Water sewer. I made a call after being recommended to them and they knew exactly what I needed, exactly when they could get it and when it arrived they even went through the setup. It is now in the ground and working correctly keeping our project on target. I would not hesitate to call them again in the future and would recommend PFS to anyone.

DAVID S.

Martin correctly diagnose the problem with my bore hole pump. Ollie was most helpful in providing parts for the pump , showing how to wire them and also parts for my UV filter - again giving lots of information. Both Martin and Ollie were superb.

Bodilly M.

more in depth cold water and pumping place... with pumps and spares..another place where you may get what a plumbing place might not have in Helston