Powrtouch - Derby

Simon W.

For once it's nice to praise a company. I've got a crack in the case of one of my Powrtouch movers. I emailed them for a price to replace and they've put 2 in the post foc. I know they have 5 year warranty but most companies would have said it's accidental damage so not covered.

Brian F.

FAO Andy King.

Many thanks for the prompt service within 2 days from report of failure to Powrtouch mover unit, Your engineer 'Doug' attended this morning and replaced the motor, all is now operable.

Many thanks again, I am greatly impressed by your prompt attention and for the courtesy given by yourself and Doug, 'A BIG THANKYOU'

Best Regards

Brian Froggatt

jim A.

Had a problem with my Motor Mover. The bar connecting one side to the other sheared off. The mover was only fitted back in March, so contacted Powrtouch.
Their customer support agent Alex was very helpful.
After sending details of fault, motor serial numbers and a couple of pictures showing damage.

Alex arranged for their local engineer to contact us to make an appointment to come and fix it.
The engineer , Trevor, arrived when he said he would, carried out repair and checked everything was working.
All work carried out under warranty.

Great service, excellent company.
Thanks

John P.

After many months of trying to sort our ageing motor mover, I decided to contact Powrtouch. From the off, Andy in technical helped me go through the possible issues and once the problem was identified on my control box, Andy took on board my needs and turned around the replacement control box the same day!! Absolutely outstanding service and I cannot remember the last time I have received this sort of level of care.
When we do replace our caravan, I will definitely be calling on Andy and the team for a new Motor Mover.
Andy, you are an absolute gem! Thank you.

Val B.

After 4 years and 6 months use, our motor mover decided not to work just as we were going away! After checking and discussions with our local caravan repairer, they told us to contact Powrtouch directly as it was still within the 5 year guarantee. Wow! What service we received,it was fantastic. Hugo did some checks over the phone and decided we needed a new control unit. It was posted out to us the same day. No quibble , no argument, no fuss. Now that is what we call 5 star service.
All installed now and working great. Thank you so much. Throughly recommended.

Korova H.

I needed a couple of pins for my motor mover and so phoned Powrtouch. Joanne quickly sorted out a mistake on my warranty (caused by caravan dealer) and sent the pins out to me and they arrived in 48 hours. Thanks to everyone for a fast, efficient and very friendly service.

Mark S.

Very disappointed with our auto-engage motor mover. Only had it 26 months and countless issues ranging from 'interference' from Ring Door Bells (? Their reason not mine!), uneven drive 🤦‍♂️ and 'faulty' circuit board, which was replaced with the first issue. We're now on site and the offside motor has ceased to work completely. Result? We won't be able to get it back onto the drive where we store without several people taking the weight and 'hoping for the best' 🤦‍♂️ Would I have another Powrtouch? Definitely not 😡😡😡

Paul C.

Excellent customer service
10/10
Thank you for your help earlier today, the lady on the technical helpline was class.
Thanks again.