Robert Dyas Bexleyheath - Bexleyheath

We -. L. -. L.

I would like to take a moment to commend the fantastic service I recently received at your Bexleyheath store.

I needed to have some new keys Your team was incredibly helpful throughout the process, ensuring the keys were cut accurately the first time, saving me from making multiple trips.

I was especially impressed by a staff member who went the extra mile by personally delivering the finished keys back to our store—this level of service truly exceeded my expectations.

The entire team at Robert Dyas Bexleyheath created a welcoming and professional atmosphere, making the experience seamless and stress-free. I truly appreciate their efficiency and customer-first approach.

katie T.

Went to return a parcel via DHL, and staff said qr code is not working so told me to contact the brand as it is their problem however later on in the day I went to a different DHL service and the returning of the parcel worked completely fine!

Gill G.

Really love this shop it has such a wide range of products and the staff are are always helpful and friendly

nectarios P.

Probably the worst customer service I've ever experienced from staff and manager,will never return

Nikhilesh L.

Excellent service by Sarah from Orpington store working in Bexleyheath store on 13th March

Amy W.

I brought this lovely chair set.great quality.excellent delivery & price

Brain T.

Always enormously helpful and friendly staff at this branch. Great store, now also with a Ryman's, wide choice, great deals on small appliances, good choice of household and garden items, bird food, cleaning products etc. The rare times I have had something go wrong - eg a kettle years ago that shorted with first use - their customer service was excellent, so I tend to buy things here even when they're slightly pricier than elsewhere--and Dyas often has great sales.

juan D.

Staff are very unpleasant. Not helpful. Another branch checked their stock levels for me. When I got there, the supervisor said they didn't have them in their stock room and denied stocking them. He did this without actually looking for them and physically checking.
Also, one member of staff was quite rude and alluded to her retirement, therefore she no longer cared to give good service.
Their actual words were "if it's not on the shop floor - we don't have it".
In a cockney accent by the badly groomed supervisor.
They also made many jokes which seemed very unprofessional, that O would say are not for a customer's ears.
Quote disgraceful.
HR should should consider closing this store with the type of staff it has. They're being carried by the good branches of Robert Dyas.